421–430 of 670 posts
Everyone has a side hustle to their side hustle now and it's generally concerning as an indicator of the economy.
Lyft offers in-app tipping, well after getting out of the car. Convenience is what people want, and Lyft makes it convenient to tip the driver whereas Uber makes it convenient to not tip the driver. I'm amazed so many people still use Uber, not even because of the rotten company culture and business practices, but because of the user experience.
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After I switched to Lyft in the wake of the Susan Fowler thing, I discovered that they give you the option to tip. It made me realize that the pain point of tipping is actually feeling pressured to tip the moment the service ends . With the Lyft app I can tip (or not) later on, and I almost always do. It's not tipping that I don't like; in fact I really like tipping. With their strict no-tipping policy, it turns out…
Hmm, I'm normally against tipping, but now I'm wondering if this might be a solution to the problems with 5-star rating systems. I've often thought that it would be better to have a simple thumb up/down for quality control and then a separate above-and-beyond option for recognising exceptional service, but that requires friction on the latter option to make it work properly. Initially I was thinking just requiring a…
On the other hand even with the uneven distribution of ratings, now median driver is of lower quality, you can really tell the difference between a 5.0 (really 4.95+ driver) and 4.8 driver; and a 4.8 driver and a 4.5-4.6 driver. I was a perfect 5.0 (100 consecutive perfect ratings) only twice during my career as a driver, but damn it felt good. Usually I hovered around 4.92-4.97, which can look like a 5.0 to the passenger.
There is an interesting feedback effect that a lot of drivers don't understand. If a passenger sees that your rating is lower, then they will be more in tuned to the defects in the experience you deliver; If they see that your rating is higher, they will overlook some of the problems. Moreover, if you see that your rating is low, you're more likely to have a generally negative disposition and project an attitude that is going to make it harder to get back up there. Psychological management is a key part of the driver experience. I once counseled a young driver who was distraught that he was a 4.6 average driver, leading to a generally negative attitude to his passengers (and probably some good passengers saw his score and cancelled on him too) and I told him that he needed to either break out of a negative cycle or quit driving.
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Passenger and driver ratings having the same distribution is an extraordinarily bizarre assumption.
Quotes from uber drivers discussing: > I picked up a 4.5 tonight and guess what is was a 4.5 type of ride. 2 stars bucko > 4.5 or below are usually problem passengers in my market > Usually I'll pass on anyone lower than a 4.5. > I check the score and if they are below a 4.6 I text and inform them that THEY need to cancel and request another driver. > 4.6 and below? Sorry about your luck. Let the next Uber driver pic…
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pro tip: in london the service charge rarely goes to staff. service charge is not the same thing as a tip, which should usually be cash if you wish it to go to the waiter.
Depends on the place. You can always ask staff if the service charge goes to them or is taken by management.
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As a non American, for jobs where the service makes a significant difference, a service charge or tips seems reasonable. I live in London. I generally pay the service charge. Once out of every hundred times I eat out, I ask them to remove the service charge as I spent ten minutes trying to get someone's attention to order, rather than talk to my dining companions. Service doesn't make a huge different for transport t…
When you think about it a bit more it doesn't actually seem reasonable. What shop do you know of where they'll let you choose food, take a bite and then pay what you feel it's worth? Hmm, this donut's a bit stale, I'm not prepared to pay anything for it thanks Mr.Tesco. Sometimes I buy fruit and it goes bad too fast. That's life. Sometimes you get a shitty waiter, that's life, but now you get to unilaterally decide y…
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pro tip: in london the service charge rarely goes to staff. service charge is not the same thing as a tip, which should usually be cash if you wish it to go to the waiter.
So is it obligatory to pay the service charge? If not, then I would prefer to deduct it and offer the same amount as a tip.
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Taxi drivers in my city are notorious for, at least in my experience, attempting to swipe your credit card with Stripe on their personal cell phones. Not just for the tip, but for the entire fare. They openly commit fraud against their company by trying to steal the fare for themselves without reporting it to their company. I've refused to pay for, and reported to their company, 4 separate drivers in the past 2 years…
So it's okay to refuse to pay for a service that's already been rendered to you because they don't follow the law to the T and charge your card in a different way. Get off your moral high horse, pay for the cab fare, report the driver after, and report it to your credit card company. Unless you're a cop, you really aren't in a position to enforce a law and you're also breaking the law if you walk out of a cab without…
That seems entirely reasonable. If I were paying the bill in a restaurant and a member of staff insisted I paid using some personal transfer service, I'd probably refuse too unless I was able to confirm that it was legitimate.
you're also breaking the law if you walk out of a cab without paying.
Difficult to argue that's the case if no opportunity was offered to pay legitimately.
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As a non-American this is how I feel about tipping in general. It's so much easier to just pay people a decent wage, include it in the cost of things and then not have the pressure of tipping. That, and tipping is akin to having paid servants. i.e. " if you do a good job, and if I feel like it, I might give you some of my wad of cash. Or not, sucker.". (Of course, I do tip because the servers rely on it, I just don't…
In the EU, tipping is half legal -- technically it should be declared income and pay all income+social taxes ++ VAT(!) as the tip is not a direct salary but a service (and hence subject of VAT)
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Never used Uber, what's the problem with someone knowing where you're going? Doesn't the app tell the driver before they pick you up? (Well I guess not, or they wouldn't call you...)
The destination shows up when the ride starts (i.e. you get in the car). Calling beforehand is a an indication that the driver might want to cancel the ride if the destination is "inconvenient" (e.g. from city center to a remote suburb).