Earlier quoted context omitted.
Why would you opt for a rebuild (with lots of risk) when you have a refund offer?
He wanted a Tesla!
He wanted that particular lemon-flavoured Tesla, even.
Tesla Model S: the story of a very short happiness and excitement
51–60 of 213 posts
Re: Tesla Model S: the story of a very short happiness and excitement
#52In my opinion the most damning sentence in the article is this: This was the day of first bitter truth of Tesla: even you have a new car covered by warranty, you will need to wait in line for a few days to get it checked up. This says one of two things to me, both of them bad. Either there are so many Teslas with issues that the technicians are constantly booked up days in advance, or Tesla doesn't care about providi…
This is about the same level of service I would expect from Toyota should I buy a Corolla or Camry. I would expect better were I to buy a Lexus LS (random example in the same price range)
Re: Tesla Model S: the story of a very short happiness and excitement
#53In my opinion the most damning sentence in the article is this: This was the day of first bitter truth of Tesla: even you have a new car covered by warranty, you will need to wait in line for a few days to get it checked up. This says one of two things to me, both of them bad. Either there are so many Teslas with issues that the technicians are constantly booked up days in advance, or Tesla doesn't care about providi…
I bought a new BMW in 2012. I've had a lot of problems with it (including an entire new engine, covered under warranty), and I've always had to wait for BMW to service it. The wait is anywhere from a few days (car towed in and nobody looked for a few days) to two weeks (30k and 60k mile maintenance).
I feel like everybody is being hyper-critical of Tesla because most people dislike the auto industry and see Tesla as a major disruptor of the status quo.
Re: Tesla Model S: the story of a very short happiness and excitement
#54In my opinion the most damning sentence in the article is this: This was the day of first bitter truth of Tesla: even you have a new car covered by warranty, you will need to wait in line for a few days to get it checked up. This says one of two things to me, both of them bad. Either there are so many Teslas with issues that the technicians are constantly booked up days in advance, or Tesla doesn't care about providi…
The overall picture I'm getting of Tesla is that they have great tech, are very innovative, but they have a hell of an attitude problem. It's not like the guy was making it up, they had clearly-detailed logs of the problems and the car was provably misbehaving. Even though in the end they did do the right thing, it would have been far better handled if they'd simply offered a replacement the moment the (just freshly…
You're getting an overall picture from one story?
Re: Tesla Model S: the story of a very short happiness and excitement
#55I have a Model S and Tesla service is generally exceptional. This sounds like they messed up. I am sure if he escalates they would take care of it
Wow, there's an amazing amount of down voting in this article. Is that because people hate tesla? I don't get it. I once bought an suv. It had a problem soon after I bought it and got service for a while and i didn't have a car. It was frustrating. It wasn't a tesla by the way :-) They didn't offer to give me a loaner during that time, but I was pretty young and not aware that was a normal expectation. Eventually my car was repaired, but I was out several weeks of use of that car.
Moral of this boring story - things can break. The car company won't just give you a new one. They will try to fix your old car. Tesla sells things, and they can't just give you a new one when it breaks.
Re: Tesla Model S: the story of a very short happiness and excitement
#56Earlier quoted context omitted.
I guess everyone just really, really loves Elon Musk.
I am impressed with Elon Musk and his accomplishments, no doubt. But this is not even close to the worst Tesla customer service story I've heard. The company is a nightmare. The only state you can even SEE a service manual for these cars is in Massachusetts where they mandate it by law, and you have to pay by the hour to see it! There's huge issues that haven't been tested in court with how Tesla treats these cars as…
You own the Tesla hardware. You do not own the software. You're also not forced to buy one. You're also free to write your own software for the vehicle to bypass Tesla.
Re: Tesla Model S: the story of a very short happiness and excitement
#57In my opinion the most damning sentence in the article is this: This was the day of first bitter truth of Tesla: even you have a new car covered by warranty, you will need to wait in line for a few days to get it checked up. This says one of two things to me, both of them bad. Either there are so many Teslas with issues that the technicians are constantly booked up days in advance, or Tesla doesn't care about providi…
The overall picture I'm getting of Tesla is that they have great tech, are very innovative, but they have a hell of an attitude problem. It's not like the guy was making it up, they had clearly-detailed logs of the problems and the car was provably misbehaving. Even though in the end they did do the right thing, it would have been far better handled if they'd simply offered a replacement the moment the (just freshly…
Not my experience at all. The service people have been a pleasure. My car has had glitches but everyone has been great and most of my issues eventually got resolved. It's just normal growing pains you expect from a new startup.
Re: Tesla Model S: the story of a very short happiness and excitement
#58In my opinion the most damning sentence in the article is this: This was the day of first bitter truth of Tesla: even you have a new car covered by warranty, you will need to wait in line for a few days to get it checked up. This says one of two things to me, both of them bad. Either there are so many Teslas with issues that the technicians are constantly booked up days in advance, or Tesla doesn't care about providi…
This is about the same level of service I would expect from Toyota should I buy a Corolla or Camry. I would expect better were I to buy a Lexus LS (random example in the same price range)
I own a Lexus and Tesla and while nothing has been bad with Lexus service, my experience has been better customer service from Tesla (more friendly, better loaners, more flexible scheduling, etc).
Now, on the other hand: my Lexus has had a lot fewer issues.
Re: Tesla Model S: the story of a very short happiness and excitement
#59Earlier quoted context omitted.
Honest question: why root for Tesla? Great EVs are starting to appear from other manufacturers, so why cheer for one company in particular?
Great EVs are starting to appear from other manufacturers? I know of the Chevy Bolt and nothing else. Are there others you're thinking of? I mean, that's one car, which generally seems to be reviewed along the lines of "not as good as a Tesla, but hey, at least it's not a Leaf" — so although it is great that somebody else is doing it too, it seems pretty fair to say that Tesla is still leading the charge here (pun no…
How about the BMW i3? The 2017 gets 120 miles to a charge and for a bit more money you can get an onboard generator to bring that up to 300 miles IIRC.
The driver assist capabilities aren't as great but otherwise can't think of much to complain about.
Re: Tesla Model S: the story of a very short happiness and excitement
#60How can it throw an warning on the display without a detailed log of the actual cause?