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Tesla Model S: the story of a very short happiness and excitement

dmitryzavyalov.livejournal.com

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Re: Tesla Model S: the story of a very short happiness and excitement

#3
Sorry, you had trouble with your new car. It happens sometimes that cars have problems. Tesla is a physical thing and it can have problems. I would be frustrated that my new toy had problems, but I don't see why this couldn't happen with a porsche or bmw. In fact, they do sometimes have problems.

Re: Tesla Model S: the story of a very short happiness and excitement

#4

Sorry, you had trouble with your new car. It happens sometimes that cars have problems. Tesla is a physical thing and it can have problems. I would be frustrated that my new toy had problems, but I don't see why this couldn't happen with a porsche or bmw. In fact, they do sometimes have problems.

> In fact, they do sometimes have problems.

The difference is those companies have their shit figured out.

If I had a vehicle checked like 2 times and it left me stranded, I would blow up in someone's face if I got handed a letter that says "Customer made it up"

Re: Tesla Model S: the story of a very short happiness and excitement

#5

Sorry, you had trouble with your new car. It happens sometimes that cars have problems. Tesla is a physical thing and it can have problems. I would be frustrated that my new toy had problems, but I don't see why this couldn't happen with a porsche or bmw. In fact, they do sometimes have problems.

The point is that after all the crap they have gone through Teslas response was that the car contained no defect, which is obviously false

Re: Tesla Model S: the story of a very short happiness and excitement

#6

Sorry, you had trouble with your new car. It happens sometimes that cars have problems. Tesla is a physical thing and it can have problems. I would be frustrated that my new toy had problems, but I don't see why this couldn't happen with a porsche or bmw. In fact, they do sometimes have problems.

Did you read TFA to the end?

Re: Tesla Model S: the story of a very short happiness and excitement

#7

Thanks for sharing this. I hope Tesla respond in time, as this seems very unacceptable to me.

Honest question: why root for Tesla? Great EVs are starting to appear from other manufacturers, so why cheer for one company in particular?

Re: Tesla Model S: the story of a very short happiness and excitement

#8

Thanks for sharing this. I hope Tesla respond in time, as this seems very unacceptable to me.

Honest question: why root for Tesla? Great EVs are starting to appear from other manufacturers, so why cheer for one company in particular?

I guess everyone just really, really loves Elon Musk.

Re: Tesla Model S: the story of a very short happiness and excitement

#9
If those are the facts of the case, I would say that looks pretty bad. Normally, a new car replacement under warranty is done in an effort to salvage repeat business after extreme duress. This Tesla was a lemon, and it should have been replaced with an equal spec model. This is where Tesla could have gotten tons of goodwill from the press, and I can promise that even the most fervent Tesla haters at the truth about cars/jalopnik/etc would have publicized this as amazing customer support. I am curious if this will now make those same sites as an example of how not to support the customer after the sale.

Re: Tesla Model S: the story of a very short happiness and excitement

#10
post #5

Sorry, you had trouble with your new car. It happens sometimes that cars have problems. Tesla is a physical thing and it can have problems. I would be frustrated that my new toy had problems, but I don't see why this couldn't happen with a porsche or bmw. In fact, they do sometimes have problems.

The point is that after all the crap they have gone through Teslas response was that the car contained no defect, which is obviously false

Not really. The car being returned to Tesla was, at that time, in good working order. Tesla had repaired it after the last issue. Now of course given the car's history it's possible that there were still other things wrong with it, but to the best of Tesla's knowledge, at the time the letter was signed, the car was defect-free.
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