Mods, can someone please change the thread title? I am pretty sure this violates site guidelines on titles.
Think twice before signing subscription to Adobe products
61–70 of 112 posts
Re: Think twice before signing subscription to Adobe products
#62Notice how Adobe support staff are quick to address each individual complaining customer's short term one-off problem of unsubscribing, yet they never acknowledge that there is a general overarching problem with unsubscribing being impossible because of their broken looping web site, or promise to fix the actual cause of such a frequent and long standing problem. Why, after the many years the problem has been repeate…
> systematically fucking their customers on a large scale
The linked thread seems to be 20-ish people scattered over three years. Does the issue described really happen every time anyone tries to cancel?
Re: Think twice before signing subscription to Adobe products
#63Earlier quoted context omitted.
Alternatively - it might be typical big company bureaucracy. These staff members might simply not have an effective way to communicate with anyone that could fix the underlying problem - without going seriously out of their way and maybe missing a few targets as a result.
I agree, the sales / support staff is probably a different department. They probably don't even know who to contact. I'd imagine it would work something like this. I need to contact my manager, who then has to contact their boss. The boss will have to find the head of the support department in charge of this. Crap, it went to the wrong department. You have to email this person instead. Then it has to trickle down aga…
WTF. Every product should have an internal bug tracker, and support should especially be able to file bugs against products. Those bugs have just cost the company money by using support resources. I don't understand how this can be hard to understand.
Re: Think twice before signing subscription to Adobe products
#64It gets even worse if you need to do subscriptions for your team. The management console is an utter joke. Adobe owns some of the killer apps of the creative industry but there are alternatives: Photo editing (Photoshop): - Windows: Gimp, Xara Photo, Affinity Photo, Corel Photo. Paint.net - macOS: Pixelmator, Affinity Photo, Gimp Vector editing for digital (Adobe had Fireworks but abandoned it, Illustrator is rather…
Linux gets no love?
Because Adobe CC products don't run on Linux? Think before commenting!
Re: Think twice before signing subscription to Adobe products
#65The Adobe stuff is great, and a great value. I use Photoshop, Premiere, and Illustrator every day. And their "Creative Cloud" cloud features are wonderful.
Re: Think twice before signing subscription to Adobe products
#66Earlier quoted context omitted.
Alternatively - it might be typical big company bureaucracy. These staff members might simply not have an effective way to communicate with anyone that could fix the underlying problem - without going seriously out of their way and maybe missing a few targets as a result.
The excuse of "our sales people have no way to contact the web developer who's on vacation, and we don't have a bug tracking system in place" might work for a dentist's office, but not a company that prides itself in developing online software and tools for maintaining web sites, and brands its products with the buzz-word "Cloud".
When one works for companies of such size, discovers there is a huge difference between how things should be and how they actually are.
Re: Think twice before signing subscription to Adobe products
#67It gets even worse if you need to do subscriptions for your team. The management console is an utter joke. Adobe owns some of the killer apps of the creative industry but there are alternatives: Photo editing (Photoshop): - Windows: Gimp, Xara Photo, Affinity Photo, Corel Photo. Paint.net - macOS: Pixelmator, Affinity Photo, Gimp Vector editing for digital (Adobe had Fireworks but abandoned it, Illustrator is rather…
Affinity is excellent! Thanks... I use Photoshop once every few months and have been wanting to lose the recurring cost for a while.
Re: Think twice before signing subscription to Adobe products
#68Pro Tip: use PayPal account for any Adobe subscriptions. If you suddenly want to cancel Adobe subscription cancel it in PayPal. Very easy
Re: Think twice before signing subscription to Adobe products
#69It gets even worse if you need to do subscriptions for your team. The management console is an utter joke. Adobe owns some of the killer apps of the creative industry but there are alternatives: Photo editing (Photoshop): - Windows: Gimp, Xara Photo, Affinity Photo, Corel Photo. Paint.net - macOS: Pixelmator, Affinity Photo, Gimp Vector editing for digital (Adobe had Fireworks but abandoned it, Illustrator is rather…
Photo RAW/workflow management:
- Lightroom
- Aperture (now discontinued)
- Darktable (open source, does RAW conversion but not great on library management)
- CaptureOne
- ???
Re: Think twice before signing subscription to Adobe products
#70Earlier quoted context omitted.
I'm using case-sensitive HFS+. When I last reinstalled macOS on my laptop it was one of the options available. I thought about it and thought a case-sensitive file system was more sensible. Any problems with case-sensitive file systems must be solved if we want a smooth migration to APFS, which is case-sensitive. I've already reported or helped fix a handful of minor bugs related to case-sensitivity.
I can't see the advantage to having two files open and Open in the same directory. Why would you want that?
The issue is that programs will behave unexpectedly unless they know and respect the filesystem's rules for case insensitivity (which might be tricky when you go beyond ASCII):
$ touch Open
$ ls open*
ls: open*: No such file or directory
$ ls open
open