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My Pixel has a manufacturing defect

9to5google.com

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Re: My Pixel has a manufacturing defect

#341

Post by sipos »

vesinisa wrote: post #61
funnyfacts365 wrote: post #6

And now, after the PR shitstorm for reaching HN's frontpage, all will be solved in a couple hours...

The sad part here is that these phones cost like $200 (edit: sorry, read $20) to manufacture per unit. The $750 price tag is mostly in the SW and supporting infra. The guy talking for a couple of hours with customer support actually soon becomes more expensive for the company than just taking their word for it and shipping a replacement. And that's before you count in the brand devaluation when the guy finds out thei…

So, that approach is great unless you are unlucky enough to have had to claim more than average. You are faced with a very difficult company that most other people are unwilling to accept is difficult that is treating you like a criminal.

It is the smart thing for companies to do and, what Google should do but, not what is best for consumers IMHO.

Re: My Pixel has a manufacturing defect

#342

Post by sipos »

eganist wrote: post #214
chillydawg wrote: post #47

Earlier quoted context omitted.

Google will let you export all your data. Google "google takeout".

Nice. My google-fu's failing me on finding any services which can import some amount of it and re-establish equivalent services, which suggests either some important details are missing (e.g. account configs) and/or no one's seen a business case for setting up that kind of migration service with any of the other major platforms e.g. Microsoft's cloud apps. Heh

The latter I think.

Re: My Pixel has a manufacturing defect

#343

Post by PhantomGremlin »

tuxracer wrote: post #242
AlexB138 wrote: post #102

Earlier quoted context omitted.

Very true. I use Google Fi, but am about to drop it because the support has been horrible. They're friendly, but I constantly miss calls and their support's solution is to ask me to get another working phone to test with and spend a couple of hours filling out diagnostic tests and bug reports. They are also unwilling to do something as simple as send me a new SIM card until I do this. This, along with they they gave…

Google Fi support is extremely friendly and often almost zero hold time. The actual substance of the support however is very much lacking. Google Fi sent me somebody else's SIM card with my Pixel. It turns out Google Fi pairs a SIM to a specific Google account. So when I booted my Pixel for the first time the email field was pre-populated with someone else's email address (but not the password luckily) and I got a "B…

A week later they contact me

I really don't understand how people tolerate this. I can't be without a cellphone for a week, my family and I use ours to coordinate many of our activities.

I've not been disappointed when I've walked in to an AT&T or Verizon or Apple store and said "here's the problem ... fix it". And they fix it!

Re: My Pixel has a manufacturing defect

#344

Post by DanBC »

chimeracoder wrote: post #258
fsckin wrote: post #22

Earlier quoted context omitted.

Initiating a chargeback is tantamount to terminating your Google Account at a random time in the future when they find in your favor.

> Initiating a chargeback is tantamount to terminating your Google Account at a random time in the future when they find in your favor. Purchase protection isn't the same thing as a chargeback.

> If Google won't repair a manufacturing defect, consider a chargeback

Re: My Pixel has a manufacturing defect

#345

Post by fastball »

akiselev wrote: post #179
fastball wrote: post #119

Earlier quoted context omitted.

AppleCare does cover worn out batteries though... I also feel like you are comparing Dell's enterprise support to Apple's general customer support...

He's not talking about enterprise support. Every Dell laptop I've had for the last decade has come with their on-site warranty and I've always purchased mine through Dell's consumer site or Newegg/Amazon.

Wait, seriously? If my consumer Dell laptop dies, they will send a tech to my house free of charge?

Re: My Pixel has a manufacturing defect

#346

Post by vidoc »

X86BSD wrote: post #325
urda wrote: post #302

Earlier quoted context omitted.

None of these sync up with actual standard Apple Care. I maintain a fleet of iOS and Mac devices and have never had this much of a run around with Apple support. With iOS devices it's pretty much here's a new one and with Macs they go out for repair and come back just fine. So either you're really unluck, or it's something else.

I feel like its "something else". Anytime I hear stories like this I think of Amazon reviews where clearly someone is doing something incorrectly yet blames the company. Shrug.

How have I done anything incorrecto? Dead pixels show up on my phone when I boot it the first time, is this just the way I opened the package?

Same thing for the 2015 MacBook pro, problem with the screen hinge wobbling since day one. Just Google for it and you will see how widely reported this problem is.

Re: My Pixel has a manufacturing defect

#347

Post by dbg31415 »

jsjohnst wrote: post #334
dbg31415 wrote: post #224

Earlier quoted context omitted.

Was only in the Sydney store that one time, it took 1.5 hours to get a power cord. The line to get service was running out of the store. This was a few years ago, they had tremendous demand since -- if I recall -- they were the only Apple Store on the continent at the time. The max number of laptops was in Austin, the store in The Domain. Just looked into the Volume Purchase Program as suggested in another post... in…

Apple VPP came out summer of 2011, so it existed 3 years ago.

Ok, well then I just didn't know about it then. And for that matter, Apple Support didn't tell me about it when I called them asking for solutions to the issue years ago.

What I liked about HN was that it wasn't Reddit. You feel good because you can downvote me? Hooray, downvotes really add to the conversation.

Not much point in talking with someone who thinks I'm lying. And I don't give a shit about internet points, so keep downvoting me.

Re: My Pixel has a manufacturing defect

#348

Post by georgyo »

fastball wrote: post #345
akiselev wrote: post #179

Earlier quoted context omitted.

He's not talking about enterprise support. Every Dell laptop I've had for the last decade has come with their on-site warranty and I've always purchased mine through Dell's consumer site or Newegg/Amazon.

Wait, seriously? If my consumer Dell laptop dies, they will send a tech to my house free of charge?

Yes, as long as you buy on-site support, which is the same price as apple care in most circumstances.

Re: My Pixel has a manufacturing defect

#349

Post by jsjohnst »

dbg31415 wrote: post #347
jsjohnst wrote: post #334

Earlier quoted context omitted.

Apple VPP came out summer of 2011, so it existed 3 years ago.

Ok, well then I just didn't know about it then. And for that matter, Apple Support didn't tell me about it when I called them asking for solutions to the issue years ago. What I liked about HN was that it wasn't Reddit. You feel good because you can downvote me? Hooray, downvotes really add to the conversation. Not much point in talking with someone who thinks I'm lying. And I don't give a shit about internet points,…

Whoever down voted you probably did so because of your attitude (just my guess, obviously I don't know for sure). I suggest reviewing the guidelines of HN!

Re: My Pixel has a manufacturing defect

#350

Post by Kipters »

j3FF3ry wrote: post #239
Kipters wrote: post #204

Earlier quoted context omitted.

Same as my experience. I've had four awesome experiences with Microsoft support. 1. Microsoft Band, a month after its warranty expired (bought in the USA), they still replaced it for free because of plastics wear, a common issue for that version 2. GF's Surface RT: faulty touch screen 1 year and half after she bought it, replaced for free, no questions asked, they even sent the replacement before I shipped the faulty…

Did they ask to hold the full retail value of the device for the advanced replacement? Because when I was having issues with my surface book they asked me to send it in. At that time I couldn't be without the device and I asked for an advance replacement. At that point they wanted to hold the full retail amount until they received the new one. I went ahead and did it but I struggled since it was not a small purchase…

No, they didn't hold the full retail value (only 150€), but maybe that's because the device had been out for almost two years at that time
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