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My Pixel has a manufacturing defect

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Re: My Pixel has a manufacturing defect

#331

Post by jsjohnst »

cale250 wrote: post #250
jsjohnst wrote: post #132

Earlier quoted context omitted.

1) I desperately want to call b/s on this, but guess that it's possible. Seriously, power cords are on the shelf in every Apple Store I've been too (over thirty, at this point, including a half dozen international stores). Using the Store app on your phone you can checkout without a human involved. Most don't know this I agree, but there is no way I'd wait that long if it were me. I'd be in someone's face in under a…

Not all stores have anything but the most recent inventory on the shelves. My local one has the old style MagSafe 1 power adapter and iPad Air 2 leather cases, but they are in the back. Worse yet, when I asked about these things recently, an employee said "sorry, we don't have those anymore." I didn't believe him, so at that point I had to wait another 15 minutes for a manager to become available who knew where these…

Mind if I ask which store this is? Genuinely curious as even the smallest store I've been to had all types of power cables on the wall. Really wondering why your local store is so different.

Re: My Pixel has a manufacturing defect

#332

Post by obtino »

keevie wrote: post #194
FooNull wrote: post #130

Earlier quoted context omitted.

I'll second this. Dell sent a contractor to my home on Thanksgiving day to replace a laptop screen on my kitchen table. It took under an hour to replace. I've never seen that level of service from any other company, period.

Lenovo has been exactly the same for me, with their onsite + accidental damage protection. For the same price as applecare, I've more than once broken my laptop screen from a drop, and someone is at my house the next day with a new screen.

Except their build quality isn't on par with Dell and Apple.

Re: My Pixel has a manufacturing defect

#333

Post by obtino »

thenomad wrote: post #100
WhitneyLand wrote: post #41

Earlier quoted context omitted.

>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.

Herman Millar. "My chair's seat fabric has torn a bit. Is there anything you can do?" "When did you buy it?" "Erm, around 6 years ago, I think." Checks records "No problem, an entire replacement seat will turn up in a truck tomorrow. We'll fit it and leave your chair good as new. Have a nice day, sir."

> "No problem, an entire replacement seat will turn up in a truck tomorrow. We'll fit it and leave your chair good as new. Have a nice day, sir."

I had to fight tooth-and-nail for an aluminum chair that had scratches all over it on delivery to get it replaced. They blamed me for scratching a chair that I'd paid over $1k!

Re: My Pixel has a manufacturing defect

#334

Post by jsjohnst »

dbg31415 wrote: post #224
givinguflac wrote: post #106

Earlier quoted context omitted.

1.) Maybe that's a Sydney Store issue? Never experienced anything close to that myself. 2.) Yeah that's dumb. Maybe it's a stocking thing since it's Australia? Never heard of anything like that in the US. 3.) Almost everything on the mac store exists outside of it as well, but I agree it is somewhat designed more for consumers. You could use deployment tools if the source isn't App Store, or a 'family' account that s…

Was only in the Sydney store that one time, it took 1.5 hours to get a power cord. The line to get service was running out of the store. This was a few years ago, they had tremendous demand since -- if I recall -- they were the only Apple Store on the continent at the time. The max number of laptops was in Austin, the store in The Domain. Just looked into the Volume Purchase Program as suggested in another post... in…

Apple VPP came out summer of 2011, so it existed 3 years ago.

Re: My Pixel has a manufacturing defect

#335

Post by PhantomGremlin »

cale250 wrote: post #250
jsjohnst wrote: post #132

Earlier quoted context omitted.

1) I desperately want to call b/s on this, but guess that it's possible. Seriously, power cords are on the shelf in every Apple Store I've been too (over thirty, at this point, including a half dozen international stores). Using the Store app on your phone you can checkout without a human involved. Most don't know this I agree, but there is no way I'd wait that long if it were me. I'd be in someone's face in under a…

Not all stores have anything but the most recent inventory on the shelves. My local one has the old style MagSafe 1 power adapter and iPad Air 2 leather cases, but they are in the back. Worse yet, when I asked about these things recently, an employee said "sorry, we don't have those anymore." I didn't believe him, so at that point I had to wait another 15 minutes for a manager to become available who knew where these…

iPad Air 2 leather cases, but they are in the back

I have to chime in "me too" here; it's hard to believe that Apple is this stupid, but they are. No iPad Air 2 cases in the front of the store!

Here's my story, not that it matters much but maybe when Apple eventually goes bust someone will chronicle the litany of stupid decisions they made along the way.

I bought an iPad Air 2 over Black Friday weekend, good price from an authorized seller. A few days later I received it.

I go to the Apple store to select a case. I can't find any. Some sales drone says the cases are in back, since they only have a "limited" amount of display space.

Directly in front of us are a bunch of pegs on the wall. Each peg is capable of holding quite a few cases. But each peg has exactly 1 iPad Pro grey case. There are six pegs next to each other, two rows of three. Each of the six pegs has exactly 1 iPad Pro grey case. Right next to these pegs are a bunch more, each with exactly 1 iPad Pro case, just a different color. Overall, literally dozens of pegs on the wall, each with exactly 1 iPad Pro case.

Yes, the display space is "limited", but they could get a wee bit more inventory out front if they didn't deliberately act like idiots about it. It must make sense to someone but not to me.

I walked out. I wasn't about to stand there while he rummaged around back for something to show me. I went to a local department store and got a decent case for a lot less than I would have paid Apple for one.

It would be understandable if the iPad Air 2 was discontinued. But as of 30 seconds ago I can still go to the Apple website and buy one. So, WTF???

Re: My Pixel has a manufacturing defect

#336

Post by sipos »

ricw wrote: post #180
vidoc wrote: post #166

Earlier quoted context omitted.

> First google is no apple. Don't expect that level of service. They simply don't care. In my experience, Apple support isn't great either, unless you are a paid customer. When I bought the Iphone 3G, it had dead pixels upon arrival, I got a replacement, same thing, then went for another replacement, but at this point they started to argue, talk about "half-dead pixel" (a new concept), etc .. I had to insist heavily…

Interesting. I've always had a very pleasant experience with support for my apple devices. To the degree that I've had two laptops repaired for free that were out of warranty. Getting an iPhone screen officially repaired on the spot is something that still amazes me. In the end, googles lack of support is one of the major factors I'm willing to pay the extra cash for Apple devices. That plus privacy and thought out s…

Thought out security?

Apple seems to be on some sort of mission to tie everything to your fingerprint, something that people have demonstrated is easy to fake if you have an image of the fingerprint. There was a massive issue about the FBI getting access to that iPhone but, when they tried to do it themselves (instead of getting Apple to give them a really easy way to do it that they could use in future, which was their initial goal) it was easy for them to do.

Apple is not doing a good job with security. They are doing a good job with PR, including convincing people that don't think about it too closely they are doing a good job with security. Look at it more.closely and you can only conclude that they don't actually care about security, just the perception of it.

Re: My Pixel has a manufacturing defect

#337

Post by sipos »

X86BSD wrote: post #246
ajmurmann wrote: post #235

Earlier quoted context omitted.

Yes, they made a ridiculous marketing speak non-announcement about that about a month or two back.

Yes, it was odd. They are still rolling out in the cities they are in but have given up expanding to other cities. As usual I think they just don't have the will to power through the issues to keep deploying in city after city. Or they are not making as much money off google fiber subscribers data as they thought and it's not worth it anymore. Or they can't find people to actually do the infrastructure construction t…

I think you are right to expect this - they have a long history of dropping support for things that were huge.

If you have never been impressed by anything they have done though you have pretty high standards. You can be impressed and still not want to use it but, it is hard to imagine someone not finding anything they have done impressive.

Re: My Pixel has a manufacturing defect

#338

Post by sipos »

X86BSD wrote: post #113

First google is no apple. Don't expect that level of service. They simply don't care. Second it's not just with their new phone the pixel they support poorly. Try having problems with google fiber. The stories of them taking a year and a half or over two years to deploy fiber 400 feet or to a house next to a house with it or an apartment already wired for it is insane. I don't think they have they really care about s…

> First google is no apple. Don't expect that level of service. They simply don't care.

Apple has an appalling history of denying problems with their devices when they know about them and making life hard for people who get third party repairs. I think Apple are probably great while your device is in warranty but, out of it, they seem to be actively making it hard for you to keep using it wherever they can get away with it.

Re: My Pixel has a manufacturing defect

#339

Post by sipos »

Lazare wrote: post #28

It's a persistent story: Google reliably has the worst customer support of any large company, to the point that Comcast or your local DMV starts to look good in comparison. It's impressive, in its own way. And as long as their consumer facing products were things like free webapps, they could get away with it. ...but if they want to sell a premium-priced handset, they can't get away with it. It's a USD$750 phone, com…

Their support for Google Apps for Work seems passable and, their support for in warranty Nexus devices (which may well be handled by a third party, I don't know) has been decent for the three warranty replacements I've had over the years.

Re: My Pixel has a manufacturing defect

#340

Post by sipos »

imchillyb wrote: post #167

That phone was dropped. Deep scratches are clearly visible, as are bits of concrete or asphalt that are embedded between the glass and the bezel. The coloration of the plastic bezel is changed where a /buff-job/ was done in an attempt to remove said scratches. That is a human error problem, not a manufacturer defect issue. I hope they take you to task for lying so blatantly and attempting to stir up trouble. If you'v…

The pictures do not support your claim. It looks just like you'd expect a phone to look that has been used for a little while but never dropped with a screen that is coming unglued.
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