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My Pixel has a manufacturing defect

9to5google.com

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Re: My Pixel has a manufacturing defect

#181

Post by justin66 »

imchillyb wrote: post #167

That phone was dropped. Deep scratches are clearly visible, as are bits of concrete or asphalt that are embedded between the glass and the bezel. The coloration of the plastic bezel is changed where a /buff-job/ was done in an attempt to remove said scratches. That is a human error problem, not a manufacturer defect issue. I hope they take you to task for lying so blatantly and attempting to stir up trouble. If you'v…

Oh, bullshit. That's lint or something, and those scratches are totally normal. Buffing leaves circular scratches.

It looks better than most phones that have been in use more than a week or two.

Re: My Pixel has a manufacturing defect

#182

Post by trome »

dangerlibrary wrote: post #170
trome wrote: post #164

Earlier quoted context omitted.

We aren't their primary customers, advertisers are. If its free (Google Search, Gmail, Youtube, etc) you are the product.

Parent comment is talking about being a paying customer of AdSense and still not getting support. The problem transcends the 'you are the product' and goes to "no, their support is terrible even for their paying customers."

Look at it from Google's perspective, unless you are pushing volume and have a dedicated account manager, they will not help you, it'd cost too much for them to do so.

Re: My Pixel has a manufacturing defect

#183

Post by masklinn »

WhitneyLand wrote: post #41
tamcap wrote: post #10

Earlier quoted context omitted.

That was literally my thought. Apple doesn't have the best customer service ever, but it's pretty decent and people that have warranties seem to leave happy. a) if the author speaks the truth (and I have no reason to believe otherwise) that the was never dropped - Google should fix it. That much is obvious. Now, the b). b) C'mon Google - you know the author is a techie / twitterer / reviewer - of all the people to an…

>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.

Logitech.

Had a high end ("business" not gaming, same class as the MX Master or Performance MX in the current range) corded mouse circa 15 years ago, stopped working.

Called them, they just sent me a new mouse no questions asked.

Re: My Pixel has a manufacturing defect

#184

Post by saurik »

dawnerd wrote: post #161
ssijak wrote: post #79

Google support and customer relationship is horrible. One day I enabled Youtube partnership out of curiosity (it was enabled for my country so I enabled it than on my account to see what it is about). Few days later I tried to login to my adsense account only to find it disabled! Problem is I have never enabled adsense on any website, I do not have or post youtube videos, or have done anything to violate the terms. I…

Google is by far one of the worst companies when it comes to support. They really don't care if you pay for their services. In fact, it seems they treat you better if you don't. The whole Gsuite integration they have going on is completely broken. You can't use google assistant or home (completely, some things work), can't use music with family sharing or YouTube red. My gsuite account also have problems connecting w…

The goal of Google Apps is to allow an employer to own and manage accounts for employees. They are fundamentally limited accounts owned by someone else. Sure: you might be your own "employer" and allocate yourself an account, but that account is still subservient to the organization you set up. With this in mind, what does it mean if an employee of a company pays for a month of YouTube Red by themself and then their employer immediately fires them and deletes their account? What happens to the data stored in such an account that the user will expect to still have if they are working with a social service like Google+ and signed up "as them"? Will they get locked out of the Android TV they own when their employer deletes their accounts? Will all the IoT stuff in their home, from their lights to their thermostat, all stop working when they get fired from their job and their account revoked? The concept just doesn't make sense to use these kinds of accounts for arbitrary Google services; accounts under Google Apps should not be thought of as personal accounts to be used for personal purposes: if there is some business reason for employees of your company to need access to YouTube Red the correct way to support that in Google Apps would be some kind of organization-level per-seat license, not to allow accounts to buy YouTube Red ostensibly for themselves. You should use a personal account for personal things and use Google Apps accounts only for use cases that fit the model of "this is a work account owned by an organization that could lock me out of that account at any second and would not want me using the account to store personal data or for any personal reason", whether or not you happen to have for some reason decided to set up a one-person organization where you own the organization and have granted yourself an account.

Re: My Pixel has a manufacturing defect

#185

Post by carlisle_ »

AlexB138 wrote: post #102
Lazare wrote: post #28

It's a persistent story: Google reliably has the worst customer support of any large company, to the point that Comcast or your local DMV starts to look good in comparison. It's impressive, in its own way. And as long as their consumer facing products were things like free webapps, they could get away with it. ...but if they want to sell a premium-priced handset, they can't get away with it. It's a USD$750 phone, com…

Very true. I use Google Fi, but am about to drop it because the support has been horrible. They're friendly, but I constantly miss calls and their support's solution is to ask me to get another working phone to test with and spend a couple of hours filling out diagnostic tests and bug reports. They are also unwilling to do something as simple as send me a new SIM card until I do this. This, along with they they gave…

This is exactly my experience with Project Fi. I started having major problems staying connected to a cell phone tower and they were asking me to spend so much time troubleshooting.

I have a full time job, my phone wasn't staying connected to a cell tower in downtown SF for more than 15-30 seconds at a time. I was having a ton of anxiety and Project Fi support was content to let me do their troubleshooting for them. It was very frustrating and Project Fi is still unreliable as hell!

You've galvanized me, I'm getting rid of Project Fi, I'm done with this. WiFi SMS isn't worth this crap.

Re: My Pixel has a manufacturing defect

#186

Post by NateyJay »

imchillyb wrote: post #167

That phone was dropped. Deep scratches are clearly visible, as are bits of concrete or asphalt that are embedded between the glass and the bezel. The coloration of the plastic bezel is changed where a /buff-job/ was done in an attempt to remove said scratches. That is a human error problem, not a manufacturer defect issue. I hope they take you to task for lying so blatantly and attempting to stir up trouble. If you'v…

It's not clear cut. That stuff in the seam could be finger gunk and dust. The 'discoloration' looks like a natural result of the curved bezel and uneven light.

Re: My Pixel has a manufacturing defect

#187

Post by e40 »

It's not the first bad story of Pixel support I've ready, and for the money you have to pay for a Pixel, I think it's a deal killer for me.

I will say that I had my Nexus 5 replaced twice, the last time was on the last possible day of the year warranty (I didn't realize it until the guy told me I'd called a few hours before my support ran out).

Both times I got a new unit (refurb that was like new?) sent to me, before I sent my 5 back. Once I got the new 5, I boxed up and send the old one back. I would have had to pay for the new phone had I not returned it after 30 days.

My question: why don't they do this with the Pixel? Was this part of the Nexus support plan?

Re: My Pixel has a manufacturing defect

#188

Post by andromeduck »

X86BSD wrote: post #113

First google is no apple. Don't expect that level of service. They simply don't care. Second it's not just with their new phone the pixel they support poorly. Try having problems with google fiber. The stories of them taking a year and a half or over two years to deploy fiber 400 feet or to a house next to a house with it or an apartment already wired for it is insane. I don't think they have they really care about s…

Blaming Google fibers aloe rollout all on Google - that's a new one.

Re: My Pixel has a manufacturing defect

#190

Post by tw04 »

trome wrote: post #182
dangerlibrary wrote: post #170

Earlier quoted context omitted.

Parent comment is talking about being a paying customer of AdSense and still not getting support. The problem transcends the 'you are the product' and goes to "no, their support is terrible even for their paying customers."

Look at it from Google's perspective, unless you are pushing volume and have a dedicated account manager, they will not help you, it'd cost too much for them to do so.

It wouldn't cost them too much, they just don't have an incentive. They've got a virtual monopoly on the search market. If there were 5 different search engines with market share split between them all, you can bet that they'd either need to provide superior support or superior margins to maintain their market share.

This is a symptom of a monopoly, not a symptom of the market/an inability to make money while providing support. I mean... let's get real, look at their quarterly income statements. There is a LOT of wiggle room to hire support personnel,

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