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My Pixel has a manufacturing defect

9to5google.com

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Re: My Pixel has a manufacturing defect

#111

Post by blackguardx »

kps wrote: post #107
blackguardx wrote: post #38

Earlier quoted context omitted.

Woah, Aluminum doesn't corode very readily. Do you work around mercury vapors, by chance? I wonder if it could also be something unusual in your sweat (perhaps from your diet)?

To be pedantic, aluminum corrodes very rapidly in air, but the surface rust (aluminum oxide) is stable and shields the underlying metal. Aluminum oxide mixed with whatever dye Apple used, on the other hand…

Forming an oxide layer isn't corrosion. Corrosion results in loss of material like the pitting you see in that photo. You are correct that the oxide layer prevents corrosion, though.

Re: My Pixel has a manufacturing defect

#113

Post by X86BSD »

First google is no apple. Don't expect that level of service. They simply don't care.

Second it's not just with their new phone the pixel they support poorly. Try having problems with google fiber. The stories of them taking a year and a half or over two years to deploy fiber 400 feet or to a house next to a house with it or an apartment already wired for it is insane. I don't think they have they really care about supporting their services or products. They just want you use them so they can monitize your data. Beyond that they aren't interested and it shows.

Their core soul is how to make money off data. That's it. Making the pixel was just another finger to capture more data. Android is a tire fire IMO. Google fiber is fast but pray nothing goes wrong. Any of their other services and you're pretty much on your own. I don't think google deserves to be anywhere as large as it is. But time will tell if they are able to stay relevant.

Re: My Pixel has a manufacturing defect

#114

Post by givinguflac »

coldtea wrote: post #51
snvzz wrote: post #12

Earlier quoted context omitted.

Implying Apple service is any good. (See: bendgate)

Bendgate was more a problem of BS media reporting than actual hardware issue. And Apple's service has topped "customer satisifaction" lists for years on end.

Definitely. I'm a big guy, and I've literally stepped and sat on my 6 plus a dozen times (I can be clumsy) over the two years I had it. I compared it to a straight edge before I upgraded and there wasn't even a tiny bit of bending.

Re: My Pixel has a manufacturing defect

#115

Post by X86BSD »

georgyo wrote: post #73
WhitneyLand wrote: post #41

Earlier quoted context omitted.

>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.

Without a doubt Dell has much better customer focus for technical people. The 4 year support contact w/ accidentally costs the same as 4 years of apple care, but Dell's covers everything except lost and wore down batteries. Apple requires that you book an appointment at one of their stores, go there, wait on line anyway because there are people who don't want to book online, have someone who can't fix hardware proble…

Apples main audience is not technical people. There is your first mistake. So comparing apples support for non technical people to dells technical oriented people support is flawed.

Re: My Pixel has a manufacturing defect

#116

Post by tunap »

dbg31415 wrote: post #68
WhitneyLand wrote: post #41

Earlier quoted context omitted.

>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.

Costco - Best return policy on the planet. But anything confidently, return anything no questions asked. Solid support line too. Fry's - Knowledgeable service for consumer goods and online price matching. Apple Stores are full of pretty idiots who love to make you wait. Dell - Enterprise hardware, and support is great. Apple phone support is painful, if turning it on and off again doesn't help you are out of luck unl…

Cannot recommend Costco enough for electronics. Back during the Nvidia solder fails they replaced a high-end, 2+yo HP laptop(Out of warranty) when even HP denied there was a problem. I was stunned, in a good way.

And as stated below, Fry's is a good place for fictitious advice. According to them, XP was discontinued long before MS extended sales of XP for netbooks.

Re: My Pixel has a manufacturing defect

#117

Post by bflesch »

npstr wrote: post #90
npstr wrote: post #78

My experience with Google Customer Support in Germany: I had a Nexus 5 with a broken dispaly (my fault), that also at one point after about 1 year and 9 months of usage got that nasty sticky on/off-button issue where it would be stuck in a bootloop with no means of me accessing it. The broken on/off-button is clearly a manufactoring defect. German laws demand that all stuff has to work properly for at least 2 years,…

To clarify the display was not "broken", it was really just a crack, it's performance was not hampered at all.

This should be a Verbraucherschutz court case in Germany. A lot of them disregard the 2yr warranty.

Re: My Pixel has a manufacturing defect

#118

Post by tonyedgecombe »

Lazare wrote: post #49
wlesieutre wrote: post #43

Earlier quoted context omitted.

Someone on here was just telling me that their customer service is fine when you're an actual paying customer. Guess not.

I have heard SOME reports that their support is decent if you are purchasing ad space through their platform. Since that's where the bulk of their profits come from, perhaps that's to be expected.

That's not my experience, their adwords support isn't great either.

Re: My Pixel has a manufacturing defect

#119

Post by fastball »

georgyo wrote: post #73
WhitneyLand wrote: post #41

Earlier quoted context omitted.

>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.

Without a doubt Dell has much better customer focus for technical people. The 4 year support contact w/ accidentally costs the same as 4 years of apple care, but Dell's covers everything except lost and wore down batteries. Apple requires that you book an appointment at one of their stores, go there, wait on line anyway because there are people who don't want to book online, have someone who can't fix hardware proble…

AppleCare does cover worn out batteries though...

I also feel like you are comparing Dell's enterprise support to Apple's general customer support...

Re: My Pixel has a manufacturing defect

#120

Post by givinguflac »

shakna wrote: post #95
mannykannot wrote: post #83

Earlier quoted context omitted.

If it is not already happening, can we expect more arbitration clauses in purchase agreements, or does the law already rule that out? (There will be different answers in different jurisdictions, I expect.)

Within Australia, Consumer Law overrules any and all conflicting arbitration clauses. For example, "extended warranties" you pay for are considered useless, and the ACCC recently did a public awareness campaign against them. Why? Products are guaranteed to last a "reasonable lifetime", where precedent determines reasonableness. Precedents I know: * "Dumb" phone, 10 years * Smartphone, 5 years * Fridge, 10 years * Car…

WOW, 5 years for a smartphone? I'm all for longer warranties but honestly that seems excessive to enforce. There's no way an even 4 year old smartphone wouldn't have at least some consumer caused damage. How do they account for that? If I beat the hell out of my phone but still insist there's "a problem" they have to just eat the cost?
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