81–90 of 354 posts
If Google wants to charge Apple iPhone prices, they can't continue with Google level service.
The one Google exception that I have seen is Project Fi.
They have (24/7?) live chat and email/phone support available. They also have CSR's on /r/projectfi who seem responsive. I've had to contact support several times and had every issue taken care of immediately. It was been a much better experience than Verizon ever was.
If Google wants to charge Apple iPhone prices, they can't continue with Google level service.
That was literally my thought. Apple doesn't have the best customer service ever, but it's pretty decent and people that have warranties seem to leave happy. a) if the author speaks the truth (and I have no reason to believe otherwise) that the was never dropped - Google should fix it. That much is obvious. Now, the b). b) C'mon Google - you know the author is a techie / twitterer / reviewer - of all the people to an…
I've had a few issues with devices in the last decade and after a quick check, if it's not a software issue that can be fixed, I'm leaving with a replacement device, even when on holiday it was painless to go into the nearest Apple store and get it replaced.
I rarely ever use the warranty on anything I buy as the process is usually not worth the effort but Apple Care is the only one I'd consider getting since I'll use it when I need, it's easy to find an Apple store and know they'll fix or replace anything with issues.
Waiting to see when this crops up here, and how it'll fly considering Consumer Rights [0]. It falls into minor, so Google will have to: * free repair, (with a repair notice describing the fault) * replacement (must be the same condition as the purchase, so no second hand!) * refund (the same amount you have already paid, provided in the same form as your original payment.) And of course, the kicker: > You are entitle…
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Woah, Aluminum doesn't corode very readily. Do you work around mercury vapors, by chance? I wonder if it could also be something unusual in your sweat (perhaps from your diet)?
Almost anything corrodes very easily under human skin contact. If you take a pH testing kit, and put a drop on your skin, you'll notice you're pushing fairly acidic levels. I destroy guitar strings on a near-weekly basis, despite all the anti-corrosion plating tech they have.
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>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.
Costco - Best return policy on the planet. But anything confidently, return anything no questions asked. Solid support line too. Fry's - Knowledgeable service for consumer goods and online price matching. Apple Stores are full of pretty idiots who love to make you wait. Dell - Enterprise hardware, and support is great. Apple phone support is painful, if turning it on and off again doesn't help you are out of luck unl…
I hate the physical stores, I hate the App Store.
1) Lost my power cord while traveling, so I thought I'd jump into the Apple Store and pick up a new one. Should be an in and out thing... took 1.5 hours of me just waiting around the store for them to sell me a power cord. This was in Sydney. Once I actually got to talk to someone, it still took 20 minutes. So painful. "Genius" is Apple for happy little idiot.
2) Tried to buy 8 laptops for a dev team. Bought them all online, went to pick them up... credit card cleared, no errors or messages on the website. Get to the store, "We're sorry, Sir. We can't give you more than 3 laptops per day." Uh? So you want me to come back once a day for 2 more days to pick up these laptops? "Yes Sir, that's our policy." It took a call to some regional corporate sales clown to get them to hand me 8 laptops the same day I paid for them.
3) Every try and roll out software to a team using the App Store as a source for any of that software? Is it the company Apple Account? Is it their Apple Account? Which account has the stupid software licenses bound to it, and how do I set it so I can use the company Apple Account to install the software, but not leave my master password for the company saved on their computer... I don't want to have to give them that password just so they can keep their system up-to-date... rather they just log in and expense software... nope, it's a cluster trying to keep it all updated once you have more than one account providing software. Apple does not care in the slightest about corporate users. I should have some sort of provisioning interface that lets me grant rights to use software licenses I own to their personal accounts... that's probably not pretty enough for Apple though.
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>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.
Costco - Best return policy on the planet. But anything confidently, return anything no questions asked. Solid support line too. Fry's - Knowledgeable service for consumer goods and online price matching. Apple Stores are full of pretty idiots who love to make you wait. Dell - Enterprise hardware, and support is great. Apple phone support is painful, if turning it on and off again doesn't help you are out of luck unl…
Fry's Electronics sales people rarely know the product, inventory, or compatibility, and quite often make things up.
I love the store, the access, the inventory - but it's not a place I'd put on the list for knowledgeable service.
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>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.
If you have a desktop computer, and particularly if you have a Server, Dell was pretty phenomenal (though I presume the same model was followed by HP as well). They will come on site, and, if you have an expedited warranty, they will come on site same day, sometimes within a few hours. When I ran IT, it was great to put a call into them, run through a bit of online troubleshooting, and then have them dispatch (separa…
If you had enterprise-grade equipment. Their consumer support was absolutely horrible.
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Costco - Best return policy on the planet. But anything confidently, return anything no questions asked. Solid support line too. Fry's - Knowledgeable service for consumer goods and online price matching. Apple Stores are full of pretty idiots who love to make you wait. Dell - Enterprise hardware, and support is great. Apple phone support is painful, if turning it on and off again doesn't help you are out of luck unl…
You have been to much different Fry's Electronics stores than I have (and I've been to at least 8). Fry's Electronics sales people rarely know the product, inventory, or compatibility, and quite often make things up. I love the store, the access, the inventory - but it's not a place I'd put on the list for knowledgeable service.
If Google wants to charge Apple iPhone prices, they can't continue with Google level service.
Implying Apple service is any good. (See: bendgate)
My experience with Google Customer Support in Germany: I had a Nexus 5 with a broken dispaly (my fault), that also at one point after about 1 year and 9 months of usage got that nasty sticky on/off-button issue where it would be stuck in a bootloop with no means of me accessing it. The broken on/off-button is clearly a manufactoring defect. German laws demand that all stuff has to work properly for at least 2 years,…