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My Pixel has a manufacturing defect

9to5google.com

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Re: My Pixel has a manufacturing defect

#41

Post by WhitneyLand »

tamcap wrote: post #10
rfrey wrote: post #5

If Google wants to charge Apple iPhone prices, they can't continue with Google level service.

That was literally my thought. Apple doesn't have the best customer service ever, but it's pretty decent and people that have warranties seem to leave happy. a) if the author speaks the truth (and I have no reason to believe otherwise) that the was never dropped - Google should fix it. That much is obvious. Now, the b). b) C'mon Google - you know the author is a techie / twitterer / reviewer - of all the people to an…

>Apple doesn't have the best customer service

They don't? Who does then?

Now if you want to say they're not perfect and they've had their problems, I would agree with that.

Re: My Pixel has a manufacturing defect

#42

Post by protomyth »

kutkloon7 wrote: post #37

Sorry for my pessimistic views, but I think big companies always have had the power to screw over anyone they want. This is especially the case in the US, where it seems to be quite accepted for companies to screw you over. Almost all countries lack an easy option for non-billionaires to take action against big companies. If you go to court, they will deliberately make the costs too high to pay for normal people, and…

Well, considering Apple wants me to pay to fix a manufacturing defect in the iPhone 6, I have to agree. I will say HP was cool with fixing a lot of netbooks when we had 100 out of 120 failures.

Basically, American consumers yell on social media or popular boards, wait for the class action suit to force a fix, or go without.

Re: My Pixel has a manufacturing defect

#43

Post by wlesieutre »

Lazare wrote: post #28

It's a persistent story: Google reliably has the worst customer support of any large company, to the point that Comcast or your local DMV starts to look good in comparison. It's impressive, in its own way. And as long as their consumer facing products were things like free webapps, they could get away with it. ...but if they want to sell a premium-priced handset, they can't get away with it. It's a USD$750 phone, com…

Someone on here was just telling me that their customer service is fine when you're an actual paying customer.

Guess not.

Re: My Pixel has a manufacturing defect

#44

Post by Fnoord »

bluedino wrote: post #4

Take it to some store I've never heard of? This is why I will only buy a phone from a brick and motar, or online from a place with a brick and mortar presence (Apple, Verizon, Best Buy)

Why don't they have some kind of postal address where the phone can be send to? The phone was send from one, why don't they have a return address for RMA? And, (FWIW, in NL) if it does fall under warranty, the additional S&H costs would be on the seller; not the buyer.

Re: My Pixel has a manufacturing defect

#45

Post by chillydawg »

fsckin wrote: post #22
eganist wrote: post #17

If Google won't repair a manufacturing defect, consider a chargeback (assuming you bought it from Google). Services like American Express have purchase protection, but the limits I believe won't be enough to cover the Pixel. If you were sold a lemon and Google won't hash it out, go ahead and let the card company fight that battle for you. If enough people start doing this, you can bet Google will double down on custo…

Initiating a chargeback is tantamount to terminating your Google Account at a random time in the future when they find in your favor.

And that's the problem with google having an ever greater monopoly on everything. Mega corps are no good.

Re: My Pixel has a manufacturing defect

#46

Post by rasz_pl »

rfrey wrote: post #5

If Google wants to charge Apple iPhone prices, they can't continue with Google level service.

But this is precisely Apple level service. This is how Apple handles design defects like current touch disease:

https://www.youtube.com/watch?v=45rRLkjdgrU

and how apple 'handled it' https://www.youtube.com/watch?v=EDaPDHvI4Xg

Re: My Pixel has a manufacturing defect

#47

Post by chillydawg »

eganist wrote: post #30
fsckin wrote: post #22

Earlier quoted context omitted.

Initiating a chargeback is tantamount to terminating your Google Account at a random time in the future when they find in your favor.

...hmm, you're likely right, but I'm actually quite curious to see if anyone's willing to challenge that in court if it happens given that Google doesn't really give anyone an easy way to migrate an entire life to another service.

Google will let you export all your data. Google "google takeout".

Re: My Pixel has a manufacturing defect

#49

Post by Lazare »

wlesieutre wrote: post #43
Lazare wrote: post #28

It's a persistent story: Google reliably has the worst customer support of any large company, to the point that Comcast or your local DMV starts to look good in comparison. It's impressive, in its own way. And as long as their consumer facing products were things like free webapps, they could get away with it. ...but if they want to sell a premium-priced handset, they can't get away with it. It's a USD$750 phone, com…

Someone on here was just telling me that their customer service is fine when you're an actual paying customer. Guess not.

I have heard SOME reports that their support is decent if you are purchasing ad space through their platform. Since that's where the bulk of their profits come from, perhaps that's to be expected.

Re: My Pixel has a manufacturing defect

#50

Post by AWildDHHAppears »

eganist wrote: post #17

If Google won't repair a manufacturing defect, consider a chargeback (assuming you bought it from Google). Services like American Express have purchase protection, but the limits I believe won't be enough to cover the Pixel. If you were sold a lemon and Google won't hash it out, go ahead and let the card company fight that battle for you. If enough people start doing this, you can bet Google will double down on custo…

Have you ever tried doing a chargeback? It's much harder than you think.
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