I'm not saying that he's necessarily dropped it or that it's okay for the CS rep to have accused him of that, but my 4+ year old Galaxy S3 has the same sort of bubbles in two corners on which it has been dropped so I get why that was the first question asked.
My Pixel has a manufacturing defect
11–20 of 354 posts
Re: My Pixel has a manufacturing defect
#12If Google wants to charge Apple iPhone prices, they can't continue with Google level service.
Implying Apple service is any good. (See: bendgate)
Re: My Pixel has a manufacturing defect
#13Re: My Pixel has a manufacturing defect
#14If Google wants to charge Apple iPhone prices, they can't continue with Google level service.
Indeed. One of the selling points of the Pixel has been a more personal, available and exclusive customer service experience: https://madeby.google.com/phone/support/
This is in contrast with most Android manufacturers who are happy to forget about you after the device has left the shop, and (free) Google online services which have basically non-existent customer support.
It will look pretty damning if Google itself can not build reliable customer service experience even while charging ridiculous prices for supposedly "premium" Android device.
Re: My Pixel has a manufacturing defect
#15If Google wants to charge Apple iPhone prices, they can't continue with Google level service.
Implying Apple service is any good. (See: bendgate)
And even if Apple service is above-par in the US, it's decidedly average outside of the US. I have a 6s with the aluminum corrosion issue[0], but "cosmetic damage isn't covered". At least when I still lived in the EU I had consumer rights laws to fall back on.
[0] mine looks far worse than this http://forums.macrumors.com/attachments/image-jpeg.641961/
Re: My Pixel has a manufacturing defect
#16Scary This days i rather pay a good premium if it has better support.
On the good side my Nexus 5x broke 1 week before it's 1 year warranty expired. Apart from the hassle of them not shipping replacement to Puerto Rico they sent me a 1 day replacement. After forwarding from Florida to Puerto Rico +4days. it was a brand new phone and didn't give me any trouble I did have to spent like 5 days without phone while I did their troubleshooting steps.
I missed the days I had sprint where I would just go to the store and be out with a phone in a few hours.
Re: My Pixel has a manufacturing defect
#17If Google won't repair a manufacturing defect, consider a chargeback (assuming you bought it from Google).
Services like American Express have purchase protection, but the limits I believe won't be enough to cover the Pixel. If you were sold a lemon and Google won't hash it out, go ahead and let the card company fight that battle for you.
If enough people start doing this, you can bet Google will double down on customer service as proper cost avoidance.
Re: My Pixel has a manufacturing defect
#18That's quite a first sentence. I always felt that cases are expected and the design is based on letting the user decide what the case will be like.
Some people keep their remotes in plastic wrap, doesn't mean that's expected. Sure there is a thriving aftermarket for phone cases that emerged in late 00s, but it is certainly not an expectation on the manufacturer side.
Not just aftermarket, Google sells an official case
Re: My Pixel has a manufacturing defect
#19If Google wants to charge Apple iPhone prices, they can't continue with Google level service.
Having had a defect on a Nexus device before I would have said that Google already has Apple level service for hardware purchased directly from them. They shipped me a new phone and a box to return the old phone in, super easy.
I find what happened to this individual shocking - I hope this is not the future of Google's support.
Re: My Pixel has a manufacturing defect
#20Some tablets also have this issue.
We had it with the Iconia W700p tablet line from Acer. Bubbles form at random under the digitizer (months to years, single small bubble to multiple large bubbles). They move when heat is applied and over time, hinting that it's a digitizer glue issue as the product produces heat it is not capable of handling.