My Pixel has a manufacturing defect
9to5google.com
My Pixel has a manufacturing defect
1–10 of 354 posts
Re: My Pixel has a manufacturing defect
#2Friend I work with has this same problem. Will pass this on and ask him to post pictures here. His phone is white, bubble is smaller and harder to notice but you can see it if you tilt the screen just right.
He was complaining the other day because he took it back to where he bought it and they told him that he must have dropped it -- similar story -- and so they wouldn't let him exchange it.
Re: My Pixel has a manufacturing defect
#3That's quite a first sentence. I always felt that cases are expected and the design is based on letting the user decide what the case will be like.
Re: My Pixel has a manufacturing defect
#4Take it to some store I've never heard of? This is why I will only buy a phone from a brick and motar, or online from a place with a brick and mortar presence (Apple, Verizon, Best Buy)
Re: My Pixel has a manufacturing defect
#5If Google wants to charge Apple iPhone prices, they can't continue with Google level service.
Re: My Pixel has a manufacturing defect
#6And now, after the PR shitstorm for reaching HN's frontpage, all will be solved in a couple hours...
Re: My Pixel has a manufacturing defect
#7That's quite a first sentence. I always felt that cases are expected and the design is based on letting the user decide what the case will be like.
I am in the same camp as him actually. I dislike using a case and prefer to use the phone as it was (afaik) intended to be used. Cases change the weight and feel of the device.
I also would like to add that in all my years of smartphone usage (probably about 4 years, quite late adopter) I never broke my phone or screen.
Re: My Pixel has a manufacturing defect
#8Waiting to see when this crops up here, and how it'll fly considering Consumer Rights [0]. It falls into minor, so Google will have to:
* free repair, (with a repair notice describing the fault)
* replacement (must be the same condition as the purchase, so no second hand!)
* refund (the same amount you have already paid, provided in the same form as your original payment.)
And of course, the kicker:
> You are entitled to return a product if you believe that there is a problem.
And the business you purchased from has to foot the costs of said return.
All of these things are things Google has tried very hard to avoid, but they're selling the Pixel here, so they have to play by the consumer-oriented laws.
It'd be interesting.
[0] https://www.accc.gov.au/consumers/consumer-rights-guarantees...
Re: My Pixel has a manufacturing defect
#9That's quite a first sentence. I always felt that cases are expected and the design is based on letting the user decide what the case will be like.
Some people keep their remotes in plastic wrap, doesn't mean that's expected.
Sure there is a thriving aftermarket for phone cases that emerged in late 00s, but it is certainly not an expectation on the manufacturer side.
Re: My Pixel has a manufacturing defect
#10If Google wants to charge Apple iPhone prices, they can't continue with Google level service.
That was literally my thought. Apple doesn't have the best customer service ever, but it's pretty decent and people that have warranties seem to leave happy.
a) if the author speaks the truth (and I have no reason to believe otherwise) that the was never dropped - Google should fix it. That much is obvious.
Now, the b). b) C'mon Google - you know the author is a techie / twitterer / reviewer - of all the people to annoy with customer service, is a person like that really the good choice?
This incident clearly exposes non-positive elements in their customer support culture.