There's a basic premise this article gets wrong: that there is a tradeoff between the Mac platform and the iUniverse. That's just not true, at least not on the 5-years plus timescales that we've been hearing these complaints. The most valuable company in the world can certainly afford staffing the Mac division with what they had back in 2000 or so or whenever people believe they were at their best. And the Mac business is without doubt profitable and that's the only thing that counts. We're not even talking about "innovation" issues anyway, where Apple may be constrained by not cloning SJ or JI. Note people don't want innovation (no floppy, no headphone, no F9) but rather simple grunt work like updating the chipsets.
I don't have any coherent theory. I'd say it's a combination of:
- Mac Pro: possibly waiting for something that then didn't turn out as expected? It's a segment that may actually be obsolete in that anything you can't do on an iMac happens on a cluster? I mean – what's there besides video editing and chrome compiling, two things the iMac is absolutely capable of.
- MacBooks: There's a minority complaining very loudly, who just! can't! work! professionally(!!) without 32GB of RAM and F7 – and they're real professionals by the way, not like those unprofessional hipster-wannabes.
Meanwhile, there have been quite a few advances but it's just not exciting any more: SSDs have had the most significant performance impact since the Pentium. Battery life has reached the point of diminishing returns (as has battery durability). Retina displays are on the level of vector fonts in terms of UI improvements. No idea about wide-gamut colors, but I certainly thought "why didn't this catch on 16 years ago?". A modern Apple trackpad is the hoverboard my fingers have been making memes about for a decade. Build quality and durability at the highest they have ever been, and if IFixIt complains, it's because YouDontHaveToAnymore.
Software is a different story maybe, but a large part of that may just be that it's solved. It's a stable, safe, fast, pretty OS. The Apple applications have seen a bunch of stumbles, indeed. But even Photos does what I actually need and there are alternatives for all of them.