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US carriers halt Samsung Note 7 sales and replacements

bbc.com

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Re: US carriers halt Samsung Note 7 sales and replacements

#111

Post by joshstrange »

vamur wrote: post #109

So far there isn't any hard evidence (e.g HD videos) that the replacement phones really have the issue. All claims are based on hearsay and "reports". But if true then Samsung really needs changes to its management and product line. It makes too many phones - right now there they have A, C, J, E lines besides the Galaxy line, confusing and aggravating customers and likely employees as well. It can also mean that manu…

Are you kidding? "hard evidence (e.g HD videos)"

At least 2 of these have happened while people have been sleeping (One guy in KY had to be hospitalized to to inhalation of the smoke) and even if it happened during the day most people have 1 camera/video camera with them and it's their phone. Most people don't carry around a second camera to be used only to film their supposedly safe replacement bursting into flames. It sounds like the only way you'd believe this to be true is if you saw video of a phone from production, to signing off by the president of Samsung that it was safe, to shipping, to full use of the phone until such a time that it burst into flames. People with phones that have caught fire have provided proof that the serial numbers of their phones were supposed to be replacements and thus safe.

Re: US carriers halt Samsung Note 7 sales and replacements

#112

Post by vamur »

joshstrange wrote: post #111
vamur wrote: post #109

So far there isn't any hard evidence (e.g HD videos) that the replacement phones really have the issue. All claims are based on hearsay and "reports". But if true then Samsung really needs changes to its management and product line. It makes too many phones - right now there they have A, C, J, E lines besides the Galaxy line, confusing and aggravating customers and likely employees as well. It can also mean that manu…

Are you kidding? "hard evidence (e.g HD videos)" At least 2 of these have happened while people have been sleeping (One guy in KY had to be hospitalized to to inhalation of the smoke) and even if it happened during the day most people have 1 camera/video camera with them and it's their phone. Most people don't carry around a second camera to be used only to film their supposedly safe replacement bursting into flames.…

Extraordinary claims require extraordinary evidence. And video evidence these days when billions have a smartphone shouldn't be much to ask for.

>>At least 2 of these have happened while people have been sleeping (One guy in KY had to be hospitalized to to inhalation of the smoke) and even if it happened during the day most people have 1 camera/video camera with them and it's their phone.

And how do you know these people weren't violating manufacturer safety guidelines? Or that the reports are true and not rumors? Or that it is not an isolated accident?

>>Most people don't carry around a second camera to be used only to film their supposedly safe replacement bursting into flames.

These days if something extraordinary happens - such as a phone blowing up in the middle of the day - it is usually filmed. When it is not, then that raises questions.

>> It sounds like the only way you'd believe this to be true is if you saw video of a phone from production, to signing off by the president of Samsung that it was safe, to shipping, to full use of the phone until such a time that it burst into flames.

Chinese suppliers on Aliexpress today require unpacking videos before claiming defective merchandise. So it isn't much to ask for some evidence before a witch-hunt.

Re: US carriers halt Samsung Note 7 sales and replacements

#113

Post by fsloth »

sho_hn wrote: post #9
maxpert wrote: post #4

I don't know how fatal this will be for Samsung next time they go out and sell phones; but people have got a taste of buying from a company that doesn't have any sales or customer rep centers easily accessible where people can go and complaint. I really hope it doesn't turn out to be fatal for them but I also hope it breaks the Samsung monopoly over Android and let brands like LG, HTC shine.

LG has a top competitor out right now in the V20. Removable battery, MIL-spec drop proof, second wide angle rear camera, concert-capable stereo mics with manual controls, a second screen that's actually useful (it's located in what would otherwise be dead bezel next to the front camera, and shows e.g. notifications while fullscreen, or can be used as a taskbar), usable software (read: close to vanilla Android Nougat…

Sadly the only hardware feature I consider critical is available only in the Note:the stylus (I like painting). Just an example how the value of a hardware feature does not depend on the quality of the feature but also on the utility for the user.

Re: US carriers halt Samsung Note 7 sales and replacements

#114

Post by sho_hn »

fsloth wrote: post #113
sho_hn wrote: post #9

Earlier quoted context omitted.

LG has a top competitor out right now in the V20. Removable battery, MIL-spec drop proof, second wide angle rear camera, concert-capable stereo mics with manual controls, a second screen that's actually useful (it's located in what would otherwise be dead bezel next to the front camera, and shows e.g. notifications while fullscreen, or can be used as a taskbar), usable software (read: close to vanilla Android Nougat…

Sadly the only hardware feature I consider critical is available only in the Note:the stylus (I like painting). Just an example how the value of a hardware feature does not depend on the quality of the feature but also on the utility for the user.

Yep, absolutely. For example I personally go to a lot of live music concerts, so the V20's microphones are really the selling feature for me (and they have nice synergy with the wide angle camera for stage recordings) - I've had the phone for two weeks now and had occasion to try them out at a rock concert and a jazz lounge so far, and they work as advertised and record a clean feed where my Nexus 5 just amounts to garbled noise and clipping that isn't intelligible as music. It's a hw feature I can't seem to get anywhere else (to my knowledge). I can easily see the stylus be the same thing for someone else.

Re: US carriers halt Samsung Note 7 sales and replacements

#115

Post by fumar »

I have Note 7, my first non-nexus device going back to the G1, and its a brilliant piece of technology. The screen is flawless, its blazing fast, and the stylus is great for notes on OneNote. I am pretty bummed out Samsung couldn't get their manufacturers to deliver on 100% quality and control. I can't think of what other device to get. The Pixel XL looks fine, but it lacks wireless charging, a 5.7" screen, and a stylus.

For the record, Touchwiz is a bit too much, so I changed my launcher and made a few changes to the UI to align more with stock android. But other than that, I couldn't be happier with the ticking time bomb of a phone.

Re: US carriers halt Samsung Note 7 sales and replacements

#116

Post by sparky_z »

vamur wrote: post #112
joshstrange wrote: post #111

Earlier quoted context omitted.

Are you kidding? "hard evidence (e.g HD videos)" At least 2 of these have happened while people have been sleeping (One guy in KY had to be hospitalized to to inhalation of the smoke) and even if it happened during the day most people have 1 camera/video camera with them and it's their phone. Most people don't carry around a second camera to be used only to film their supposedly safe replacement bursting into flames.…

Extraordinary claims require extraordinary evidence. And video evidence these days when billions have a smartphone shouldn't be much to ask for. >>At least 2 of these have happened while people have been sleeping (One guy in KY had to be hospitalized to to inhalation of the smoke) and even if it happened during the day most people have 1 camera/video camera with them and it's their phone. And how do you know these pe…

"These days if something extraordinary happens - such as a phone blowing up in the middle of the day - it is usually filmed."

Are you sure there's no selection bias going on here? In today's media/internet climate, I think your vastly more likely to hear about extraordinary events that have been filmed than those that haven't.

Re: US carriers halt Samsung Note 7 sales and replacements

#117

Post by anonymousab »

vamur wrote: post #112
joshstrange wrote: post #111

Earlier quoted context omitted.

Are you kidding? "hard evidence (e.g HD videos)" At least 2 of these have happened while people have been sleeping (One guy in KY had to be hospitalized to to inhalation of the smoke) and even if it happened during the day most people have 1 camera/video camera with them and it's their phone. Most people don't carry around a second camera to be used only to film their supposedly safe replacement bursting into flames.…

Extraordinary claims require extraordinary evidence. And video evidence these days when billions have a smartphone shouldn't be much to ask for. >>At least 2 of these have happened while people have been sleeping (One guy in KY had to be hospitalized to to inhalation of the smoke) and even if it happened during the day most people have 1 camera/video camera with them and it's their phone. And how do you know these pe…

> Extraordinary claims require extraordinary evidence

Faulty consumer electronics remaining faulty after refurbishment is anything but extraordinary.

Re: US carriers halt Samsung Note 7 sales and replacements

#118

Post by bogomipz »

chrisseaton wrote: post #101
bogomipz wrote: post #13

Earlier quoted context omitted.

Outside of Apple iPhones, dont most people just go to their carrier's retail outlet if they have an issue with their phone?

Right, and consumer law means any problem with a phone you bought from them is something you need to take up with them rather than Samsung, is that right? You bought your phone from a retailer. Where the retailer got it from and who they complain to about issues is their problem not yours.

That's correct. Isn't this desirable though?

Re: US carriers halt Samsung Note 7 sales and replacements

#119

Post by Veratyr »

sho_hn wrote: post #9
maxpert wrote: post #4

I don't know how fatal this will be for Samsung next time they go out and sell phones; but people have got a taste of buying from a company that doesn't have any sales or customer rep centers easily accessible where people can go and complaint. I really hope it doesn't turn out to be fatal for them but I also hope it breaks the Samsung monopoly over Android and let brands like LG, HTC shine.

LG has a top competitor out right now in the V20. Removable battery, MIL-spec drop proof, second wide angle rear camera, concert-capable stereo mics with manual controls, a second screen that's actually useful (it's located in what would otherwise be dead bezel next to the front camera, and shows e.g. notifications while fullscreen, or can be used as a taskbar), usable software (read: close to vanilla Android Nougat…

It all sounds good but it has a 5.7" screen, which kills it for me. It must be super hard to build a good, small phone or something.

Re: US carriers halt Samsung Note 7 sales and replacements

#120

Post by jshevek »

usaphp wrote: post #31
CountSessine wrote: post #10

Earlier quoted context omitted.

I really hope it doesn't turn out to be fatal for them but I also hope it breaks the Samsung monopoly over Android and let brands like LG, HTC shine. OLED displays are so good they still sell themselves, and Samsung is the only handset maker that seems to be committed to the technology. I doubt this will change much.

Isn't "burn in" a big drawback for OLED screens?

Not in my experience. Years ago I had one device that did get burn in, but it faded over a couple of weeks back to a perfectly normal screen.
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