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US carriers halt Samsung Note 7 sales and replacements

bbc.com

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Re: US carriers halt Samsung Note 7 sales and replacements

#2
I doubt Samsung will try to find another sales channel for them in North America. Going back to the feature-phone era, one of their most important advantages over their handset competitors has been their loyalty to the big phone companies. Doing an end-run around them to sell directly to their customers seems...unseemly.

So what happens to all of these Note 7's? Do they just get buried in a ditch somewhere? From reading Android Central and other sites, it seems like there are still a lot of Samsung faithful who are ready to risk having their heads blown off to own one.

Re: US carriers halt Samsung Note 7 sales and replacements

#3

I doubt Samsung will try to find another sales channel for them in North America. Going back to the feature-phone era, one of their most important advantages over their handset competitors has been their loyalty to the big phone companies. Doing an end-run around them to sell directly to their customers seems...unseemly. So what happens to all of these Note 7's? Do they just get buried in a ditch somewhere? From read…

Samsung said in a statement last month that the issue of overheating was caused by a "rare" manufacturing error that resulted in the battery's "anode-to-cathode [negative and positive electrodes]" coming into contact.

Looks like the fault is in the batteries, internal shorts are both uncommon and also extremely dangerous since they will essentially dissipate all the energy in the cell as heat and can't be stopped externally.

This is partially why I'm wary of devices with batteries which aren't easily removable... and to think a few years ago Samsung was making ads poking fun at Apple users for not having removable batteries.

Re: US carriers halt Samsung Note 7 sales and replacements

#4
I don't know how fatal this will be for Samsung next time they go out and sell phones; but people have got a taste of buying from a company that doesn't have any sales or customer rep centers easily accessible where people can go and complaint. I really hope it doesn't turn out to be fatal for them but I also hope it breaks the Samsung monopoly over Android and let brands like LG, HTC shine.

Re: US carriers halt Samsung Note 7 sales and replacements

#5

I doubt Samsung will try to find another sales channel for them in North America. Going back to the feature-phone era, one of their most important advantages over their handset competitors has been their loyalty to the big phone companies. Doing an end-run around them to sell directly to their customers seems...unseemly. So what happens to all of these Note 7's? Do they just get buried in a ditch somewhere? From read…

I really doubt any forums have statistically valid representation of actual users. Sockpuppets are very possible / likely [1].

[1] http://www.dailykos.com/story/2011/2/16/945768/-

Re: US carriers halt Samsung Note 7 sales and replacements

#9
post #4

I don't know how fatal this will be for Samsung next time they go out and sell phones; but people have got a taste of buying from a company that doesn't have any sales or customer rep centers easily accessible where people can go and complaint. I really hope it doesn't turn out to be fatal for them but I also hope it breaks the Samsung monopoly over Android and let brands like LG, HTC shine.

LG has a top competitor out right now in the V20. Removable battery, MIL-spec drop proof, second wide angle rear camera, concert-capable stereo mics with manual controls, a second screen that's actually useful (it's located in what would otherwise be dead bezel next to the front camera, and shows e.g. notifications while fullscreen, or can be used as a taskbar), usable software (read: close to vanilla Android Nougat now), fancy DAC and bundled with $150 B&O in-ears. With an aluminum main body and svelte looks.

And for some reason they won't launch it in Europe and steal Samsung's sales. Madness, it's by far the most compelling phone available right now.

Happy with the one I got in Korea ...

Re: US carriers halt Samsung Note 7 sales and replacements

#10
post #4

I don't know how fatal this will be for Samsung next time they go out and sell phones; but people have got a taste of buying from a company that doesn't have any sales or customer rep centers easily accessible where people can go and complaint. I really hope it doesn't turn out to be fatal for them but I also hope it breaks the Samsung monopoly over Android and let brands like LG, HTC shine.

I really hope it doesn't turn out to be fatal for them but I also hope it breaks the Samsung monopoly over Android and let brands like LG, HTC shine.

OLED displays are so good they still sell themselves, and Samsung is the only handset maker that seems to be committed to the technology. I doubt this will change much.

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