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How Google obliterated my 4 year old Chrome extension featuring 24k+ users

by.graffino.com

41–50 of 252 posts

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#41
post #25

> I received an email from Google telling me that my extension violated Facebook’s trademark What did you expect? Any service, not just Google, will shut down apps and extensions for similar reasons. This has nothing to do with > I just don’t think it is worth it to put any amount of effort to build something on a platform that turned out to be so unreliable.

I do agree that any service might honor the takedown request for the registered trademark infringement. But what the author refers to is completely another issue: the complete lack of support from Google. The extension author complied with the request. Tried to contact several times an only got canned responses. I guess Google doesn't care much about people that develop for their platform. At least that's what I got…

> I guess Google doesn't care much about people that develop for their platform.

This seems to happen to every company reaching a certain size and in need of some belt tightening (either pressured via investors or internally realized). Microsoft, for instance, has consistently flushed new frameworks away over the last decade, driving tons of Microsoft-centric developers away from the idea of building on any novel platforms and frameworks they put out. Google seems to be going down the same route by torpedoing APIs, torpedoing entire services, killing Chrome apps next year, hampering support requests, etc.

If there's good harmony between the broader dev community and a given platform, it stays. There's no point in supporting a framework that doesn't catch on fast enough (why invest the time?) and also no point in supporting outliers who have a hard time implementing a service unless -- as the author hopes -- it becomes a press headache for them.

...since I upvoted the link, I suppose I'm on the author's side here.

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#42

It seems recently like anything inbound to Google goes into /dev/null! A number of us have been trying to get a response regarding Google Apps accounts with Play Music, and we're paying customers. There's no response to the forum https://productforums.google.com/forum/m/?utm_medium=email&u... nor when I put it on Twitter and when a load of us tried direct feedback via the app, that still hasn't got any response. Clea…

anecdotally, you can get good support if you're a customer, but there's a big difference between a customer and a user. I've heard (not confirmed personally, just overheard at conferences), that if you spend enough on adwords to register on their radar as a customer, things are easy to get sorted even if they're nowhere adwords related.

the big difference is that for the most part, google users/developers/... are not really customers.

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#44

Earlier quoted context omitted.

uBlock cannot give me a pristine timeline; Twitter's algorithms still mess with the content ordering. It's not just about ads, it's about how a tool's design is poisoned by the need for maximal ad revenue. As far as DuckDuckGo goes, I would really love to use them regularly. DDG is even the default search engine on my notebook, but I find myself going to Google in the second step about 90% of the time because DDG's r…

> Twitter's algorithms still mess with the content ordering. Settings -> Account, under "Content" unmark "Show me the best Tweets first"

As if I hadn't disabled that long ago.

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#45

I'm starting to think that if Google had a service where you could pay $10/$20/whatever, and actually get someone reasonably well informed to read what you're saying and direct your issue to the right person, they'd have another significant revenue stream on their hands ;-)

It would cost much more than $10/$20 to provide that service, so you'd be in "whatever" territory.

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#46
post #37
post #31

Earlier quoted context omitted.

Selling access to the user that created the data is the same damn thing for the end user. It's just that in the way Google does it, Google gets paid over and over instead of one time selling a static list.

not it isn't. if you sell the data then it goes into 3rd party hands and out of google's control and they can do all kinds of bad things with it.

And what exactly prevents them from doing the bad things themselves? What is the inherent reason that I should trust Google more than any other business?

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#48

What's that? Google? Poor support? Poor service? Say it isn't so. To be clear, #Sarcasm :) Google's genius, isn't so much what they do. It's also that they've lowered the bar when it comes to expectations. They understand that designing and building products is relatively easy. The unknowns are in time knowable. On the other hand , reality-based humans drive Google crazy. They are, evidently, to be avoided at all cos…

In some aspects, maybe... in other aspects, they've raised the bar to heights that others can't/won't reach.

In a company that has hundreds of products, is that really so hard to believe? Mega successes... mega failures. Still massively successful?

Look at Apple. They were at the top with the iPod. Then the iPhone. Then the iPad. Massively successful. Yet they still release turd products like one button mouse, Apple TV and the G4 Cube.

Or Microsoft with their massively successful products and massively unsuccessful turds.

It's not like other companies don't have horrible customer support... Nope... just Google. /rolls eyes

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#49

What's that? Google? Poor support? Poor service? Say it isn't so. To be clear, #Sarcasm :) Google's genius, isn't so much what they do. It's also that they've lowered the bar when it comes to expectations. They understand that designing and building products is relatively easy. The unknowns are in time knowable. On the other hand , reality-based humans drive Google crazy. They are, evidently, to be avoided at all cos…

> Google's genius, isn't so much what they do. It's also that they've lowered the bar when it comes to expectations.

That's an interesting use of "genius". For me that just sounds like vulgar subversion. People at Google (etc.) also didn't influence my outlook on what what is decent, merely my outlook on them.

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#50
You use "Facebook" in the name of your extension to lure users into installing it. Google tells you you can't use the trademark. You again use the trademark. Google gives up on your spammy ways.

They seem to have done everything right here.

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