A Design Defect Is Breaking iPhone 6 Pluses

Post by CaptSpify » Tue, Sep 06, 2016, 2:38 PM UTC

pluma wrote: post #53

y04nn wrote: post #44

Note that in Europe, whatever Apple says, you have a 2 years warranty for this kind of problem. Also, do the chip really need a replacement, or a simple reflow would work?

I'm not even sure how they would try to argue against it. "Yes, the phone developed a fault under typical use within the warranty period and yes, a lot of other customers are having the same problem, but" ...? Apple devices are luxury goods sold at a high premium. You expect that stuff to withstand at least the same everyday handling as their competitors' products in the same market segment.

Post by abz10 » Tue, Sep 06, 2016, 2:42 PM UTC

ctrl-j wrote: post #77

genericacct wrote: post #74

Earlier quoted context omitted.

I Wouldn't be surprised if the DOD was the biggest customer for both.. "subsidy" doesn't mean they were owned or directly financed.

Owned? No, it doesn't mean that. Directly financed? I wouldn't call it a subsidy otherwise: https://www.google.com/search?q=subsidy&oq=subsidy

Post by tyfon » Tue, Sep 06, 2016, 2:42 PM UTC

germanier wrote: post #97

lorenzhs wrote: post #55

Earlier quoted context omitted.

For comparison: it's $949 + sales tax in the US, and 1075€ ($1200) in Germany, including 19% VAT. So the German price without VAT is the same as the Norwegian without VAT. Mandatory warranty in Germany is 2 years, where in the first six months the manufacturer has to prove that it wasn't defective when they sold it to you if they want to dispute your claim. After six months, there's a reversal in the burden of proof,…

> Mandatory warranty > the manufacturer has to prove Just nitpicking: the mandatory warranty ("Gewährleistung") is supplied by the seller , not the manufacturer . As a consumer you don't need to deal with the latter no matter what the former is trying to tell you. In the same line, the burden of proof after six month is on the seller not the manufacturer. A manufacturer often has an additional voluntary warranty ("Ga…

Post by wildmusings » Tue, Sep 06, 2016, 2:45 PM UTC

izacus wrote: post #107

wildmusings wrote: post #101

Earlier quoted context omitted.

And then people in your country probably get all upset when things cost way more. See "ripoff Britain" or all of the controversy in Australia. Your politicians won't break you the hard truth, but the reason why you pay more is that it's more expensive to sell to you.

Are you really claiming that expectation for a piece of hardware to work more than 2 years is something that hugely increases costs? We're not talking 15 years here. 2 years.

Post by specialist » Tue, Sep 06, 2016, 2:51 PM UTC

microtonal wrote: post #59

marksweston wrote: post #28

Earlier quoted context omitted.

Are they? My 20 month old (i.e. out of warranty and with no Applecare policy) iphone 6+ started showing the symptoms a week and a half ago. The "Genius" at the Apple Store immediately recognised the symptoms and processed a free replacement (refurbished) phone without any prompting or negotiation on my part. So while it's true that they are staying very quiet about it in public, it does seem that knowledge of the pro…

Note: if you are in the EU, settle for nothing less than a new phone (rather than refurbished). There was recently a lawsuit in the Netherlands where someone sued Apple after receiving a refurbished phone after replacement under warranty [1]. She won the case: https://www.iphoned.nl/nieuws/rechtszaak-apple-garantie/ The judge based his verdict on a verdict of the European Court of Justice [2], so it's likely that the…