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Google Intrusion Detection Problems

fredtrotter.com

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Re: Google Intrusion Detection Problems

#41

Post by Kadin »

ocdtrekkie wrote: post #6
nokya wrote: post #5

The Nth story about that guy who runs a business depending on Google services and suddenly starts telling everyone else they shouldn't run their business on Google services because Google services flagged them and they realized it was a bad idea to run a business based on Google services...

Yup. This is note even a remotely surprising story. If you're building your business on Google, you're building your business to be arbitrarily shut down. You should not operate any business critical service or store any business critical data on any Google product or service. If anything, this is one of the more generous stories, because Google gave them a day or two of notice first. Usually you just find your Googl…

Well, I wouldn't go that far. If you run your business on Google Services, you definitely need to have a contingency plan for what you're going to do the day that Google decides to arbitrarily cut you off, though.

But in some instances it might be financially worthwhile to take advantage of their services (particularly their free or very cheap ones) as long as you have a plan for standing up something else when that happens.

For instance, I'm pretty comfortable using Gmail, even though I know they might someday pull the plug on my account for no particular reason. I'm comfortable doing that because all my mail is backed-up elsewhere, and in a pinch I could restore everything or stand up a new mailserver in a day. It would be obnoxious, sure, but it's not exactly breaking new technical ground or anything. The years of free service I've gotten out of them make that risk manageable.

I could easily see a company taking that bargain for various other services. The problem becomes when you simply rely on a 3rd-party's infrastructure as if it was your own.

Re: Google Intrusion Detection Problems

#42

Post by CaptSpify »

pellej_s wrote: post #14

So, everyone's basically saying: > Google sucks > Don't rely on Google if you want your business to succeed > This is old news! Happens all the time > Google = SPoF ...you're all looking like trolls to me. Please, do tell how Spotify manages to service 60+ markets with some core pieces of infrastructure on Google's Cloud offerings.

Google doesn't typically have bad products. Google is amazing when things go right, it's only when they go wrong that Google really shows their true nature. I'd wager a guess that most of the time things just don't go wrong.

I also imagine that Spotify pays a lot of money and has a dedicated account manager.

Re: Google Intrusion Detection Problems

#43

Post by frakkingcylons »

tscanausa wrote: post #22

My name is Terrance and I work on Google's Cloud Support Team. Our team mission is to Reduce Customer Anxiety. We take that very seriously, and Fred's experience obviously shows that we fell short this time. The process should have been an easy flow to follow, and it was not. We are reviewing this incident in detail to ensure that we make the process less error prone and quicker in the future. Best, Terrance

Please, please post an update on what y'all are going to change in the future to prevent incidents like this from happening again. It would be more reassuring for those of us who are considering buying into Google Cloud Platform.

Re: Google Intrusion Detection Problems

#44

Post by 0xmohit »

burgreblast wrote: post #15
blakeyrat wrote: post #3

Earlier quoted context omitted.

Well, if it's something like YouTube you can kind of "forgive" their awful customer service in exchange for the free hosting and search features. It's a heck of a lot less forgivable for a product you pay actual money to use. The support page telling you to use a widget that doesn't exist is really going above and beyond in the realm of user-hostility.

FWIW, Dropbox also points you to buttons that don't exist. When you delete an account, DB keeps charging you. There's a nice FAQ that explains to push a "review subscription" button and blah blah, but in reality that button doesn't exist. The button isn't there. Support will "fix"it for you one-off, but not change the button. Wonder if this dark pattern is worth 3-4% of revenue.

> When you delete an account, DB keeps charging you.

Maybe they expect you to cancel the card upon deleting an account.

It can be said with certainty that this cannot be an oversight. Not many look at their credit card statement anyways.

Re: Google Intrusion Detection Problems

#45

Post by eridius »

jeffmould wrote: post #40
ocdtrekkie wrote: post #11

Earlier quoted context omitted.

I suggest reading the article. "Google offers support solutions where you can talk to a person if you have a problem. We view it as problematic that interrupting an “allergic reaction” as a “support issue”. However, we would be willing to purchase top-tier support in order to get this resolved quickly. But there does not appear to be an option to purchase access to a human to get this resolved. Apparently, we should…

Hey thanks, but I did read the article, and saw that part. That is why I said that he may have missed that part of the page. And just because he says he would be "willing to purchase top-tier support" doesn't mean that he doesn't have a limit on how much he would pay for said support, thus my saying that maybe it was too much for him.

My impression from the article (and the quoted bit) is that you can't pay for support once your project is suspended.

Re: Google Intrusion Detection Problems

#46

Post by 0xmohit »

abstractbeliefs wrote: post #2

I don't understand why people are ever surprised about Google offering substandard support for really anything. Time and time again Google products prove to make the happy path happier, but as soon as anything should go wrong, you're on your own with no explanation, and no support. Additionally, and as an aside to the core issue here, I've found the recent Google Cloud UI updates to be a real pain. When I last used t…

> It's put me seriously off it vs. AWS.

Can't really compare, but AWS isn't great either.

I've experienced instances when an instance (1) shut down, (2) rebooted on it's own.

AWS support would point you to the SLA if you were to report the incident.

Re: Google Intrusion Detection Problems

#47

Post by sargun »

0xmohit wrote: post #46
abstractbeliefs wrote: post #2

I don't understand why people are ever surprised about Google offering substandard support for really anything. Time and time again Google products prove to make the happy path happier, but as soon as anything should go wrong, you're on your own with no explanation, and no support. Additionally, and as an aside to the core issue here, I've found the recent Google Cloud UI updates to be a real pain. When I last used t…

> It's put me seriously off it vs. AWS. Can't really compare, but AWS isn't great either. I've experienced instances when an instance (1) shut down, (2) rebooted on it's own. AWS support would point you to the SLA if you were to report the incident.

EC2 instances are meant to be ephemeral.

Re: Google Intrusion Detection Problems

#48

Post by 20years »

This is a perfect example of why I refuse to use Google Cloud. Google in the past has put me through similar automated loops with Adwords and Adsense. Even disabling an Adwords account for 2 weeks for reasons I still do not completely understand. After weeks of trying to get a hold of the right person and being pushed through a ton of different channels, it was finally re-instated with a generic apology and still no concrete reason as to why.

I have learned that it is way too risky relying on Google services for crucial business operations.

Re: Google Intrusion Detection Problems

#49

Post by nikanj »

eadz wrote: post #36
tscanausa wrote: post #22

My name is Terrance and I work on Google's Cloud Support Team. Our team mission is to Reduce Customer Anxiety. We take that very seriously, and Fred's experience obviously shows that we fell short this time. The process should have been an easy flow to follow, and it was not. We are reviewing this incident in detail to ensure that we make the process less error prone and quicker in the future. Best, Terrance

How does one reach someone at google in an emergency when you have no access* to any google services? * locked out of your account

Write a good blog post and get it to the front page of a news aggregator

Re: Google Intrusion Detection Problems

#50

Post by lima »

tscanausa wrote: post #22

My name is Terrance and I work on Google's Cloud Support Team. Our team mission is to Reduce Customer Anxiety. We take that very seriously, and Fred's experience obviously shows that we fell short this time. The process should have been an easy flow to follow, and it was not. We are reviewing this incident in detail to ensure that we make the process less error prone and quicker in the future. Best, Terrance

Please offer an option to host servers in Germany under German data protection laws like Amazon does.

There's very little information and/or reassurances.

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