Google Intrusion Detection Problems
fredtrotter.com
Google Intrusion Detection Problems
1–10 of 145 posts
Re: Google Intrusion Detection Problems
#2I don't understand why people are ever surprised about Google offering substandard support for really anything.
Time and time again Google products prove to make the happy path happier, but as soon as anything should go wrong, you're on your own with no explanation, and no support.
Additionally, and as an aside to the core issue here, I've found the recent Google Cloud UI updates to be a real pain. When I last used them, I did acknowledge that it was beta, but I seemed to lose an awful lot of oversight of an awful lot of things. It's put me seriously off it vs. AWS.
Re: Google Intrusion Detection Problems
#3I don't understand why people are ever surprised about Google offering substandard support for really anything. Time and time again Google products prove to make the happy path happier, but as soon as anything should go wrong, you're on your own with no explanation, and no support. Additionally, and as an aside to the core issue here, I've found the recent Google Cloud UI updates to be a real pain. When I last used t…
Well, if it's something like YouTube you can kind of "forgive" their awful customer service in exchange for the free hosting and search features. It's a heck of a lot less forgivable for a product you pay actual money to use.
The support page telling you to use a widget that doesn't exist is really going above and beyond in the realm of user-hostility.
Re: Google Intrusion Detection Problems
#4Lol
Sorry to be so harsh, but Google has always been this way.
Why do people keep putting essential stuff in someone else's sandbox? Your effectivly adding a SPoF, that you have no control over
Re: Google Intrusion Detection Problems
#5The Nth story about that guy who runs a business depending on Google services and suddenly starts telling everyone else they shouldn't run their business on Google services because Google services flagged them and they realized it was a bad idea to run a business based on Google services...
Re: Google Intrusion Detection Problems
#6The Nth story about that guy who runs a business depending on Google services and suddenly starts telling everyone else they shouldn't run their business on Google services because Google services flagged them and they realized it was a bad idea to run a business based on Google services...
Yup. This is note even a remotely surprising story. If you're building your business on Google, you're building your business to be arbitrarily shut down. You should not operate any business critical service or store any business critical data on any Google product or service.
If anything, this is one of the more generous stories, because Google gave them a day or two of notice first. Usually you just find your Google account shut down one day.
Re: Google Intrusion Detection Problems
#7Of course it's easy to pattern match this to previous stories of advertisers and publishers being banned from Google's ad products, people losing their email access on Gmail, etc, but this is an entirely different area of the company, and one where account managers are very much a thing. It strikes me as odd that one couldn't just email or phone their account manager to ask for clarity on a situation like this?
Re: Google Intrusion Detection Problems
#8Of course it's easy to pattern match this to previous stories of advertisers and publishers being banned from Google's ad products, people losing their email access on Gmail, etc, but this is an entirely different area of the company, and one where account managers are very much a thing. It strikes me as odd that one couldn't just email or phone their account manager to ask for clarity on a situation like this?
Google tries to get away with as little human supervision as possible. I doubt they have an actual account manager
Re: Google Intrusion Detection Problems
#9Not sure if he missed it on the support page, or simply is not willing to pay the added cost, but Google does offer a paid support option with both phone and email support options. Obviously the more you pay the quicker the response and more access you have to those options.
Re: Google Intrusion Detection Problems
#10Lol Sorry to be so harsh, but Google has always been this way. Why do people keep putting essential stuff in someone else's sandbox? Your effectivly adding a SPoF, that you have no control over
Is Amazon or Azure or Heroku really any different?
I've had similar problems in the past with Amazon shutting down services and providing little to no support to get it remediated. Even after paying for technical support, it was impossible to recover (in our case, it was a billing issue that was entirely Amazon's fault).
My general recommendations are:
- be sure you have fully scripted your deployment process, - be sure you are making remote backups of critical data (often times this is as easy as setting up simple replication of S3 to GCS or Azure's Cloud Storage) - rely as little as possible on their "value added" features - if you do rely on their value added features, be sure you still have someone on staff who can quickly replace it with something minimal (e.g. know how to install your own mysql)
At the very least, this will put you in a position where you aren't 100% locked out of your data, or have to completely rewrite your application in order to move to another provider.
You don't have to go crazy with some kind of hot failover, or active-active deployment. Just have daily snapshots of your data and mitigate the risk of your PaaS provider.
No matter who your hosting provider is, you should probably have this sketched out as part of a "disaster recovery" plan.