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Don't add your 2 cents

sivers.org

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Re: Don't add your 2 cents

#121
post #97

Earlier quoted context omitted.

In every team I've observed, there has been a steady stream of comments from staff about how one manager or other keeps asking for changes they see as pointless or negative, often accompanied by further complaints about how the manager in question never thinks their work is good enough. I've seen this be the primary reason for high performing team members quitting . I think you underestimate substantially how much ne…

> Constantly giving people feedback that says "your work wasn't good enough for me as is" That's what I mean by giving reasonable feedback. Constantly being a dick is definitely counterproductive. > resentment and feelings of not being appreciated That is a symptom of a broken framework for managing a team, not a result of giving natural, reasonable feedback to the output of a person.

> That's what I mean by giving reasonable feedback. Constantly being a dick is definitely counterproductive.

But it's not about being a dick. The point is that even feedback that is totally reasonable in isolation sends all the wrong signals if they become a constant factor.

By restraining yourself to asking for changes when there are actual, important reasons for them you minimise that. As a bonus, when it is clear that the changes you ask for are actually important, people tend to take them a lot more seriously.

> That is a symptom of a broken framework for managing a team, not a result of giving natural, reasonable feedback to the output of a person.

I agree with this, with the caveat of what I have written above:

If you have to give constant suggestions for change once someone comes to you with something they believe is ready, I don't see that as reasonable, no matter how reasonable each individual piece of feedback is.

I believe that in that case, either the suggestions aren't all necessary, or if they are necessary the team is badly managed as the staff clearly does not understand what areas they need to collect feedback on during the process, and don't understand when the work is actually complete and/or doesn't have access to the necessary skills and resources.

Note that there is also a clear difference between someone coming to you and asking for feedback or asking you to make a choice or suggestion during execution of a task vs. you giving unsolicited suggestions for changes when they come to you with what they believe is a finished piece of work. The former is generally, if given well, welcomed and appreciated in my experience. It is the latter which often produces negative responses.

Re: Don't add your 2 cents

#122
Feeling ownership doesn't have to mean managers can't contribute at all, that's absurd.

Creative labor is unqiue - Depending on the employee, I know I have X changes I can suggest/propose per project before they start to get annoyed with me, for some it's more than others. Unsurprisingly when its promo time the guys who are easier to work with get brought up (even if the difficult divas work is marginally better) The big thing is trust and respect - earning that early on is key and once you do things are much easier going forward.

Re: Don't add your 2 cents

#123
post #102

As a manager, I tend to frame my feedback/opinions as 'Have you considered ?' or 'Can you explain your thinking behind this ?' Doing it this way, I get an understanding of their rationale and if I still think my idea is good, I can debate the worthiness of it against my employees reasoning. I feel this approach fosters a 'best idea wins' rather than a 'manager opinion trumps all'. I agree with Derek's implied point t…

It depends on the culture, but I prefer cultures where everyone, including management, gives input, and the creator picks-and-chooses. Management, even upper management, giving input shouldn't necessitate a change.

Management has a big picture individuals often lack. That's an important part of the process. On the other hand, it shouldn't dominate the process.

Re: Don't add your 2 cents

#124
post #6

A better way to approach this situation: "That's great! Love it! Out of curiosity, what inspired you to choose those colors and fonts?" Then, they still have ownership, but they also are given the chance to justify their choice and it starts a conversation that could lead to improvements, if necessary.

uugh .. that would be terrible.

Re: Don't add your 2 cents

#126

I think it's good to note, as Derek does, the distinction between "2 cents' worth" and larger changes that do require senior input - otherwise you're just being the manager that the team create ducks for [1]. This is where coaching skills as a manager can prove useful. If you feel there are some minor changes that could be an improvement, but don't want to impose your will/opinion, coaching ('ask') can be a better re…

>For example, you might ask "If you had to improve anything, what would you change?" It's an open-ended question that will encourage your team member to think. Yeah. They think you're too weak-willed to just outright state your opinion and instead passively-aggressively point out what you really mean.

This...

I hate being slow rolled to idea or opinion..

If you have criticism about my work come out with it, I am not some delicate little snowflake, if there is better way I want to know.

Re: Don't add your 2 cents

#127
post #106

Ugh. This reeks of "safe space" nonsense. Part of working in a team is receiving comments and criticism from others. If you take these negatively and as attacks to you, rather than collective construction towards the final goal, then you have a problem and need to consider changing job. I find that when I design something I become accustomed to early design choices and then eventually become blind to them. I need som…

Well, I was going to downvote, but figured it's better to comment. > Ugh. This reeks of "safe space" nonsense. What? I have very little idea what you are talking about, so I looked it up on wikipedia: "In educational institutions, safe-space (or safe space), safer-space, and positive space originally were terms used to indicate that a teacher, educational institution or student body does not tolerate anti-LGBT violen…

> Which frankly sounds like a good idea, but doesn't seem like it has much to do with this blog post about managing members of your team.

The "safe space nonsense" grandparent was referring to is that when you attempt to stop people from being offended or thinking they don't own their work (or otherwise treating adults like children) by saying "just don't say this" results in a chilling effect that just makes everyone's lives worse. Nobody will come up with legitimate criticisms in fear of "being too mean" or "stealing your thunder", and people who need feedback will never get it as a result. I believe that's the effect that the grandparent was referring to. You get the exact same problem with univeristy campuses, where people wanted to be shielded from alternate views by claiming that you're offending them and that you're violating their safe space.

Re: Don't add your 2 cents

#128

I find the advice highly condescending. > Because of that small change, that person no longer feels full ownership of their project. What kind of person is that who 1) thinks the ownership is 100% theirs when working in a team? 2) can't handle a little nitpicking? 3) feels it's less their work just because of a little change? 4) can't defend their work and resist those 2c? This is advice for managing 2 year olds. As…

>This is advice for managing 2 year olds. That's exactly the vibe I got from reading this article. I immediately thought of someone trying to manage super-fragile millennials who wilt and pout without constant encouragement and affirmation. If I submit I project for scrutiny, I want constructive criticism and advice. The goal should to make the project as good as it can be, not manage the feelings of emotionally chal…

> If I submit I project for scrutiny, I want constructive criticism and advice

That's were you're misunderstanding the post: "2 cents" is unsolicited, minor advice that would be safely ignored from a co-worker, but with the cachet of a manager, its no longer just criticism or advice but an instruction. I suspect you assume that all teams are free to challenge their managers, but Derek's assumes the opposite (not all teams feel they are free to challenge their managers' opinions without repercussions).

> The goal should to make the project as good as it can be

That's entirely dependent on whether the manager is always right, otherwise they are making the project worse by fiat from time to time

Re: Don't add your 2 cents

#129
It's tough to be prescriptive about this sort of thing in a general way. Every situation is different. It really depends on who you're working with, sort sort of context you're working in, what sort of expectations you're working with, etc.

I would say, "make sure you set expectations in advance about how feedback is to be interpreted and acted upon". My boss gives me his 2 cents all the time, and I enjoy it. And vice versa. Sometimes I preface my suggestion with "you don't have to do change anything, but FYI...", and sometimes I say "I feel quite strongly about this: XYZ" – and even then we have an understanding about whether or not something should or should not be changed. It works the other way too. I've shipped things without incorporating feedback, and all was well.

So I think it boils down to culture. Everyone's understanding of what the norms are, what is expected, etc. (Just for fun: Can you imagine telling Elon Musk or Steve Jobs not to add their 2 cents?)

Re: Don't add your 2 cents

#130
post #69

Earlier quoted context omitted.

The article isn't about objective criticism, it's about subjective opinion. Usually by a person with less experience, e.g. when a manager suggests a color change to a designer.

I find objective and subjective sometimes difficult to discern. To the manager, and specially founders and visionaries, it all may sound objective. Frequently, management literature advocates for an instinctive response as a perfectly justified, even inherently better, contribution. Steve Jobs and Elon Musk's celebrated style of input comes to mind. Fast, truthful and direct, even if subjective. Sometimes one lacks t…

Nobody are saying managers shouldn't ever give subjective feedback.

The issue is when managers always give subjective suggestions for changes, because it implies that the work isn't good enough.

If the work is never good enough, why is that person presenting stuff to you? (Or why are they even working for you?)

Clearly, if the work is never good enough, they need someone more on their own level to bounce ideas of, or someone slightly more senior to mentor them until what they present to you is good enough a reasonable portion of the time.

In other words: If you constantly need to suggest changes, the team is badly managed to begin with. And if the changes you suggest are not needed, then don't suggest them, or at least not all the time. Not only does it negatively affect team morale if you always do it, but the extra time spent costs you money.

If you are a visionary that people are clamouring to work for, then, sure, you have more latitude in the amount of suggestions you make. But most of us are not in that position.

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