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Most people really do not care enough to learn past a 'just use it' detail.True, but there is still some learning to do. The only way you can reduce it (barring solving general AI and making a system that actually knows what you mean) is by reducing the things a device/piece of software can do. That's what the industry is doing - cutting out features, turning software into shiny toys. Because from the market perspective, is enough that the people sign up / buy the product - it doesn't have to be actually useful.
That's why software for professionals look complicated - because there the company actually has to make a useful tool. This state of thing is sadly a big loss for humanity - if the only way to make stuff "sexy" is to make it barely useful, then the general population is in fact missing out on all the amazing things technology could allow.
(And the tech people are missing out too, because they're too small a niche. It's more profitable to target the masses instead. That's why all mobile devices are getting dumber.)
> It's not the IT world... for years, we were outcast as geeks and nerds (they were insults in the past). It's that the average person doesn't want (or need) to know about this.
Oh but it is the IT world. We've been invaded by the "normal people" and we've lost the battle. Most programmers employed nowadays are not much different from your average non-tech person, and have nowhere near the technical expertise you'd associate with the "geek and nerds" of the past.
> How many people service their own car ?
I'm not talking about servicing, but about driving. You have to spent 30+ hours in training to be allowed to drive on a public road. Nobody complains because people understand that to use the car well, you have to learn how to do it.