I have several reactions to this report.
First of all, I think it demonstrates that American university tuition is way too high. So much of that money goes toward things like sports teams, climbing walls, emotional support dogs, and other things that just don't have to be a part of the college experience. American universities have an unbelievable amount of staff that isn't about education or research.
The thing is, there's little incentive for universities to cut back, because no matter what they charge, they have willing customers. And those customers aren't paying the bills -- not at the time of purchase, and perhaps never at all (as this article states).
Secondly, the notion of work -- not work-study programs, but real work -- should probably become more prominent among US students. In Israel, where I now live, most students work at part-time jobs, and juggle both work and school. It's not ideal, especially since many of them also have families, but it does help to keep debts relatively low.
Thirdly, I think that it's too easy to take out loans. I took out loans for my undergraduate degree, and was fortunate to pay them back within a few years of graduating. I then took out loans for my PhD, and while I've been managing to pay them back faster than expected, no one ever asked me at the time, "Are you sure you'll be able to pay these back?" A bit of discussion at the time of taking out loans, and looking at options, or even giving financial counseling, might have helped me or others to take out less.
Finally, the notion that you cannot ever get rid of your government-sponsored tuition loans is crazy. I'm not saying that people should declare bankruptcy at the drop of a hat, or that there shouldn't be consequences. But people have issues, and excluding student loans from bankruptcy -- which is intended to give people a new start -- seems extremely unfair to the people who need this tool most of all.
No wonder people are just not paying their loans back; if declaring bankruptcy isn't an option, and they can't pay, then they'll just not pay.