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Mandrill’s Betrayal

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Re: Mandrill’s Betrayal

#51

Post by gknoy »

ianamartin wrote: post #33
clupprich wrote: post #14

Earlier quoted context omitted.

+1 for mailgun. Their API is awesome and they even offer things click tracking (also in their API).

Another vote for Mailgun. I use them for all my side projects, monitoring, error reports, basically everything gets hooked into my FastMail account with all the right aliases I need, and it works very well. I've never gone over my free allocation even when I have a dozen or so side projects up and testing.

Wow. Thank you guys for the suggestion. I really like that the first thing I see on the Mailgun landing page is sample code for calling the API, and the second thing I see is a pricing calculator.

Re: Mandrill’s Betrayal

#52

Post by gk1 »

jqueryin wrote: post #44

Big win for Mailgun, huge loss for MailChimp. They just stabbed developers in the back. Take note kids: this is a shining example of how not to market such a large product/service change. What a fiasco. Directly going against their About Page, failing to update their pricing page to indicate the change.. it's all bad. I'm in the camp of everyone else where the TOS change is forcing my startup leave. The net negative…

I imagine there was some kind of crisis happening behind-the-scenes... That's the only explanation I see for the overnight policy change and lagging updates on the site. Either that or total incompetence.

Interestingly, their (former) competitors are taking full advantage of the outrage by running ads on Twitter and LinkedIn aimed at Mandrill customers who've been screwed.

Re: Mandrill’s Betrayal

#53

Post by hayd »

scosman wrote: post #28
x5n1 wrote: post #23

Earlier quoted context omitted.

Other mail services can do the same. It's funny we have not fixed the problem of free mail, i.e. any one should be able to run a mail server anywhere and expect delivery of their mail. We should just do a better job of filtering spam and bad users, but mail should still be able to leave any server and be delivered to any other address.

Just to be clear: I'm happy paying a premium for all the great features services like SendGrid/Mandrill offer. We knew about cheaper services like SES, or the ability to roll our own, but we didn't want to re-invent the wheel. I'm not happy about them quadrupling their prices, with a ridiculously short deadline to avoid it.

The real kicker: will Mailchimp drop support completely later on... next month? I've no confidence in them anymore. We're moving asap.

Re: Mandrill’s Betrayal

#54

Post by MicahWedemeyer »

For the people debating the "If it's bulk email, why not just use Mailchimp?" question, consider the Trello use case: Someone updates a ticket and there are 4 people subscribed for notifications. In that case, it sends the same email to 4 people.

According to the AUP, it's against the rules to send "emails directed to a number of individuals with the same content"

Are we really going to say that someone like Trello should be using Mailchimp for that?

Re: Mandrill’s Betrayal

#55

Post by etjossem »

Some head-to-head comparisons of Mailgun and SendGrid, for those trying to find an alternative provider.

- Free Tier: Up to 10k emails/mo with Mailgun, up to 12k with SendGrid.

- Low Volume: To send 100,000 emails/mo on a shared IP, you'll pay $45 with Mailgun or $20 with SendGrid.

- High Volume: To send 300,000 emails/mo on a dedicated IP, you'll pay $204 with Mailgun or $199 with SendGrid.

- Deliverability: In today's InboxTrail comparison, Mailgun shows 62.5% inboxing, SendGrid shows 97.5%. [1]

If you need any help with your integration, I'd be happy to put you in touch with the right people on our team. My email's in my profile.

Disclosure: I'm a SendGrid engineer.

[1] https://www.inboxtrail.com/compare

Re: Mandrill’s Betrayal

#56

Post by codegeek »

Wow good to know I am not the only one upset at this. This will be big for the bootstrapped business I run. Have a lot of clients on mandrill and need to move them away slowly. This is going to be a long process with multiple clients. Thank you Mandrill!! /s

Re: Mandrill’s Betrayal

#57

Post by evantahler »

MicahWedemeyer wrote: post #54

For the people debating the "If it's bulk email, why not just use Mailchimp?" question, consider the Trello use case: Someone updates a ticket and there are 4 people subscribed for notifications. In that case, it sends the same email to 4 people. According to the AUP, it's against the rules to send "emails directed to a number of individuals with the same content" Are we really going to say that someone like Trello s…

This exactly!

Re: Mandrill’s Betrayal

#59

Post by jrodom »

mangeletti wrote: post #42
adenner wrote: post #8

As a replacement consider mailgun ( http://www.mailgun.com ). I have used their free tier before when I had to send mail for a side project.

+ 1 We use Mailgun at work, and I can attest to its consistency and performance in inbound mail processing. Our webhook is consistently hit within about 1 second when I send a test email to our app's email. I will say that Mailgun's UI could use a little bit of help. There are a number of things that make it feel half baked, but in terms of functionality, as aforementioned, it's not lacking. We were, hitherto, consid…

Great feedback. Our UI is definitely something that could use some attention and is a big priority for us this year. We've made some big hires that are 100% focused on making it a great experience.

If you'd like to talk about more specifics, please reach out at anytime josh [at] mailgun [dot] com.

Re: Mandrill’s Betrayal

#60

Post by w4 »

I just noticed this when I logged in to check on a Mandrill template this morning. Couldn't believe it is an immediate TOS change without any sort of grandfathering or timeline for existing customers - that's a terrible way to handle things, never mind the rapid shutdown.

Doesn't instill a lot of confidence in me as a Mailchimp user. I'll be looking at alternatives for both transactional email and newsletters ASAP.

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