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Spotify moves its back end to Google Cloud

news.spotify.com

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Re: Spotify moves its back end to Google Cloud

#301

Post by lobster_johnson »

tomdec wrote: post #299
lobster_johnson wrote: post #283

Earlier quoted context omitted.

Slightly off-topic, but not too off-topic question: Does GCE have a text format for its configuration? My pet peeve with cloud services and their web-based admin GUIs is that you have to use the GUI or the APIs to do anything. You can't capture the current configuration and then replay it if anything is misconfigured. You can't save or restore the config. You can't diff the config across versions. Most SaaSes don't e…

Perhaps you want to look at something like Hashicorp's Terraform ( https://www.terraform.io/ ) which will do most, if not all, of what you're looking for.

That's exactly what I was looking for, thanks! Only feature missing is that it apparently can't dump an existing setup to file; looks like you have to write them from scratch.

Re: Spotify moves its back end to Google Cloud

#302

Post by gingerlime »

jpatokal wrote: post #289
jhgg wrote: post #275

At work we moved to GCE at the beginning of this year, from Linode after they were having stability issues over the christmas break. No complaints from us. So far have been very happy with it. We were considering moving to AWS, but to realize the same pricing as GCE we'd have to purchase reserved instances - the sustained usage discounts have been huge for us. Additional things we liked: - gcs is way more responsive…

Billing support is provided for free to all customers. If you had trouble with a particular ticket, please feel free to ping me. Disclaimer: I work in Cloud Support.

I tried to sign up for trial. Entered my credit card info. All cleared. Try to use bigquery and got some confusing error about billing not being set. Contacted support a couple of days ago. It said response time is 2-3 hours. Haven't heard since... Anecdotal? Yes. Makes me re-consider even trying google cloud offering? You bet.

Re: Spotify moves its back end to Google Cloud

#303

Post by [deleted] »

jpatokal wrote: post #289
jhgg wrote: post #275

At work we moved to GCE at the beginning of this year, from Linode after they were having stability issues over the christmas break. No complaints from us. So far have been very happy with it. We were considering moving to AWS, but to realize the same pricing as GCE we'd have to purchase reserved instances - the sustained usage discounts have been huge for us. Additional things we liked: - gcs is way more responsive…

Billing support is provided for free to all customers. If you had trouble with a particular ticket, please feel free to ping me. Disclaimer: I work in Cloud Support.

[deleted]

Re: Spotify moves its back end to Google Cloud

#304

Post by [deleted] »

jpatokal wrote: post #289
jhgg wrote: post #275

At work we moved to GCE at the beginning of this year, from Linode after they were having stability issues over the christmas break. No complaints from us. So far have been very happy with it. We were considering moving to AWS, but to realize the same pricing as GCE we'd have to purchase reserved instances - the sustained usage discounts have been huge for us. Additional things we liked: - gcs is way more responsive…

Billing support is provided for free to all customers. If you had trouble with a particular ticket, please feel free to ping me. Disclaimer: I work in Cloud Support.

[deleted]

Re: Spotify moves its back end to Google Cloud

#305

Post by Trundle »

beatpanda wrote: post #178
meestaahjoshee wrote: post #170

Earlier quoted context omitted.

just playing devil's advocate here but since when do you NEED to spend less than 30% of your take home on rent to survive? There are people out there paying 50% or more of their take home on their rent/mortgage I imagine - it's just not really considered to be wise move in most cases. 1200/mo for a 1 bed doesn't even sound that bad for what's supposed to be the most expensive city to live in America. I know people in…

> since when do you NEED to spend less than 30% of your take home on rent to survive? Yeah, that's the same question every scumbag landlord in America started asking themselves a few years ago when demand for rental units started going up. You don't "need" to spend less than 30% of takehome on rent. If you assume you're going to be running in a treadmill your whole life, and you're satisfied working for subsistence o…

The discussion is living on entry level job salaries. Life goals shouldn't come in to the equation because one of those life goals should be "don't have an entry level job for your entire life"

Re: Spotify moves its back end to Google Cloud

#306

Post by nkw »

jsmthrowaway wrote: post #298
nkw wrote: post #203

Earlier quoted context omitted.

I think it may stem from laws and rules related to practicing law, but there is certainly not any "requirement" to stipulate you are not a lawyer when speaking about legal things. However there are a few things to be mindful of: In the (all of the) United States (and many other countries) the profession of lawyer or attorney is regulated and requires a license to practice as such. In many places to practice law witho…

Great answer. Has the acronym "IANAL" ever been tested in court in such a way, to your knowledge? Now you have me curious, and that'd honestly be quite amusing.

Ha! Interesting question. I just ran an all state/federal Westlaw search for "IANAL" and didn't hit any case law. Two or three briefs, a couple of scholarly articles, but no court opinions. I also searched for "I am not a lawyer", but that brought up about 130 caselaw hits which seemed to primarily be references to various filings by pro se parties actually saying in a court filing "I am not a lawyer".

Re: Spotify moves its back end to Google Cloud

#307

Post by true_religion »

toomuchtodo wrote: post #243
010a wrote: post #240

Earlier quoted context omitted.

Would you have said the same thing about Amazon when they started AWS? "Data centers aren't their core business: retail is".

Yes. But, Amazon is known for their customer service, even in the AWS space. Google is not. If Google wants to succeed in certain spaces, they need to commit to them for a duration, and evangelize them. I don't see them doing that anywhere as well as Amazon does with AWS.

Are they known for the customer service with AWS?

Anyways both companies provide SLAs, phone and email support, and consultation for a price.

Re: Spotify moves its back end to Google Cloud

#308

Post by true_religion »

toomuchtodo wrote: post #243
010a wrote: post #240

Earlier quoted context omitted.

Would you have said the same thing about Amazon when they started AWS? "Data centers aren't their core business: retail is".

Yes. But, Amazon is known for their customer service, even in the AWS space. Google is not. If Google wants to succeed in certain spaces, they need to commit to them for a duration, and evangelize them. I don't see them doing that anywhere as well as Amazon does with AWS.

Are they known for the customer service with AWS?

Anyways both companies provide SLAs, phone and email support, and consultation for a price.

Re: Spotify moves its back end to Google Cloud

#309

Post by eco »

jsolson wrote: post #266
eco wrote: post #199

Earlier quoted context omitted.

The Google Cloud guys are always all over Hacker News threads whenever it comes up. I wish they had the same exuberance about their support tickets :(

> I wish they had the same exuberance about their support tickets :( Is there a particular ticket (or tickets) you ran into trouble with? I can try to follow up.

My issue was resolved eventually (took about a month with one week lag in their replies and it was me who figured out what was going on, not the support).

It looks like the App Engine documentation was finally fixed. It used to say "If you do not specify a class, F1 is assigned by default." as recently as a few months ago. For a long time the default was actually F1. Then one day my costs went up unexpectedly. The default instance class had changed without notice (at least none that I ever saw). I didn't know that's what had changed though and I emailed billing support just asking what happened. Canned reply email after canned reply email with requests for tons of information they already have (including information I typed into the original support request form). They also had me take screenshots of my console (can they really not look up my information?). And sending me the canned emails takes a week for some reason.

I should probably point out this was billing support. I'm not sure if that's a different department or what but I'm pretty sure they have no idea what they are doing over there (or, at best, just don't have the time or interest to help smaller paying customers).

Re: Spotify moves its back end to Google Cloud

#310

Post by bshanks »

boulos wrote: post #76
thibaut_barrere wrote: post #60

Earlier quoted context omitted.

I've been relying on multiple Cloud offerings (including PaaS, IaaS etc) outside Google for many years, but for some unclear reason, I cannot manage to consider Google a reliable partner for a type of hosting or another, at this point. I would love to be proven wrong really, because I often look at their GC offering, and I /really/ want to dive in, yet I feel that I would risk having to migrate quickly in 2 weeks at…

For Google Cloud products that have made it to General Availability (GA), we have a one-year deprecation policy ( https://cloud.google.com/terms/ , Section 7.2). That is, if we're going to make some big change, we give you a 1 year heads up. Disclaimer: I work on Compute Engine, but I'm not a lawyer ;).

Google seems to be facing a trust problem here that its competitors don't, due to its history of shutting down popular services, even those that were being used internally and even those that it had been recently hyping to the press. Due to this unusual context, perhaps it would help if Google were to increase this promise from 1 year to 10 years (or 5 years or 3 years).
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