Earlier quoted context omitted.
The company isn't stealing the videos, other users are. As long as they take it down promptly and then refund customers, what are they doing wrong? Where's the outrage at youtube then which allows for the same thing? Or paypal or stripe or any ecommerce product which allows for selling something? It's a problem that's explained and handled by the DMCA, the issue is making sure the company actually follows through wit…
while I agree that the author of this piece needs to make sure they're submitting DMCA takedowns to the appropriate place, I still think that a company trying to bill themselves as an academic institution shouldn't be allowed ANY infringement.
But what difference does it make - it's the classic user provided content model and all the issues it comes with that's causing the problem here. No company, academic or otherwise, wants infringement and if there was a perfect solution then everyone would use it, however it's just not feasible to be perfectly defensive and catch everything.
They do have > 500 employees so it's a company big enough to have checks in place with other video providers to catch basic things like this but still, it's a much harder problem than people think.