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Google engineer writing Amazon reviews on USB-C cables that don't work

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Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#71

What I find interesting here is that Benson is essentially using his employer as a reputation guarantor. I guess depending on the company's HR that could fall either way of a) This is great, we're getting nice PR b) Mr Benson, we need to have a quiet word about what it is you do here and what Google is not in the business of. Really interesting. edit: I assumed this is part of his job. I just find the publishing of t…

[deleted]

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#72
post #41

Earlier quoted context omitted.

My assumption is that he's working on some sort of project where he's buying many cables on Google's dime to test them, then reporting his results on Amazon. My worry would be the cables that get good reviews being switched out for crappy cables down the line. I've had problems with this for cables and adapters before - I'll re-order from Amazon and get a slightly different product that is not 100% compatible with th…

Isn't there some kind of SKU/ISBN-like identifier that you could use to prevent that? Enforcing consistency would be tricky, but there should be certain quantifiable properties, especially when proper specifications are involved, to rate against.

Unfortunately, there is not. Amazon will often group similar unbranded products together under the same ASIN.

(This was a particularly serious issue for Arduino a few years ago, when Amazon started listing genuine Arduino products under the same ASIN as third-party clones: https://blog.arduino.cc/2013/07/10/send-in-the-clones/)

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#73

What I find interesting here is that Benson is essentially using his employer as a reputation guarantor. I guess depending on the company's HR that could fall either way of a) This is great, we're getting nice PR b) Mr Benson, we need to have a quiet word about what it is you do here and what Google is not in the business of. Really interesting. edit: I assumed this is part of his job. I just find the publishing of t…

This is very common among Googlers, and it bugs me because so many buy into it without further question, but in every case here, the reviewer also includes a detailed analysis describing how he came to his conclusion, rather than merely implying authority, and his reference to Google seems only to be in his capacity as working on a product team that might explicitly care about quality of accessories in a first generation technology (if USB PD can still be considered in its first-gen phase).

Would not be surprised at all if he expensed every single one of these purchases. He's doing God's work, we shouldn't be complaining here. :)

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#74

The average consumer has no idea if one of these cables will actually do what they proclaim. The only way to really know is when other customers review the product, which we know is barely useful most of the time due to fraudulent reviews. Great job on the part of this Google engineer for writing such clear and technical reviews of the products. Now that an expert has called some of these cables out as not adhering t…

Amazon users do rely heavily on reviews, generally. I think with the Google engineers' reviews promoted to the top by the number of people who have marked them as helpful, market forces will finish the job. Few people will buy them, and those that do will have done so against solid advice. Amazon, of course, can delist things or not at their pleasure.

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#75
post #3

Earlier quoted context omitted.

Clearly shows the need for a reputation system, not locked into 1 company. Reviews need sharing.

A central review clearinghouse will never happen with cheap accessories like this. If model "1234-X" gets bad reviews, the same product will just be renumbered to model "9863-V2" and even the company name may change. So there's no way to keep reviews associated with the same product -- it's the same reason why there are no good review sites for mattresses across all retailers -- the manufacturers use a variety of nam…

That can be part of the reviews. "This product may look good, but Company X which makes it has a history of ninja-changes to their products."

A central (well, really federated would be better) is one of the most needed tech innovations today, because it will make the market for so many other products function more efficiently.

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#76
post #41

Earlier quoted context omitted.

My assumption is that he's working on some sort of project where he's buying many cables on Google's dime to test them, then reporting his results on Amazon. My worry would be the cables that get good reviews being switched out for crappy cables down the line. I've had problems with this for cables and adapters before - I'll re-order from Amazon and get a slightly different product that is not 100% compatible with th…

Isn't there some kind of SKU/ISBN-like identifier that you could use to prevent that? Enforcing consistency would be tricky, but there should be certain quantifiable properties, especially when proper specifications are involved, to rate against.

Even large, US-based companies sometimes change stuff without updating the SKU. This was a huge problem back in the day with getting WiFi adapters that worked in Linux - I've seen chipsets changed out without updating the SKU, even as far as chipset brand. If you were lucky, there'd be a hardware revision listed on the product near the serial number, but sometimes not even that. I think this has happened with a lot of the RTL-SDR adapters as well.

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#77

CableCreation Micro-B receptacle to Type-C plug adapter is out of spec. May cause damage to your USB charger, PC, or hub. Still gave it 2/5 stars?!

Perhaps the 1 star reviews are for cables that actually do damage your charger, PC, and hub.

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#78

Why two star reviews instead of one for the cables that fail to meet the spec? Does Amazon / do people view 1-star reviews as bitter / exaggerated? Are they less visible?

Personally, I filter out one and five star reviews. To me, five stars means when you use the product, Jesus appears before you. One star means I ordered a cable and received a dead crab instead (pretty sure there's an XKCD that covers the last one). But others don't agree with my rating system, so "ordered blue, but it was robin egg blue. Werst company evar!!!11" means one star. Five stars means "I work for the compa…

Really? If a product meets your needs, is a fair price, and seems to be working fine after 30 days, you would not give it 5 stars? It would need to perform miracles to get 5 stars?

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#79
post #27
post #20

Earlier quoted context omitted.

They can still be used for data exchange, just not for charging.

They probably work for charging as well in most cases. The issue with most of them is they could allow too much current to flow, more than a micro-usb cable is rated for. Some consumers might appreciate this though, trading an miniscule fire hazard for their device charging faster.

It's not about what the cable can handle. Some of these cables can be plugged into an old device on the end that delivers power, while the cable (which isn't just wires) advertises the power delivery capabilities of a newer device.

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#80

Earlier quoted context omitted.

Reading the headline, it sounded like astroturfing. Instead, he's being helpful and providing some very useful information from his experience as an engineer from google itself. What a thoughful fellow!

In one comment thread he does suggest that buying cables from the Play store would be safer.

It's probably true, since the Play store only sells one variety of cable, and Google has probably actually vetted it. In which case I can only see that suggestion as a helpful bit of advice for avoiding problems.
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