Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

My Livecoding.tv account deletion saga

liza.io

Post reply on HN
Print view View original

271–280 of 469 posts

Re: My Livecoding.tv account deletion saga

#271

Post by drakonka »

shadesof wrote: post #270
drakonka wrote: post #255

Just noticed that the text on my profile has now been changed to "Marked for removal from database". Perhaps they fixed their "cron job". mumphster mentioned on Twitter that that he just got banned also and actually managed to have an exchange with the CEO: https://twitter.com/elgruntox/status/661063421283012608 https://twitter.com/elgruntox/status/661063608302866432 I'm not sure where the first line is coming from a…

Looks like it's finally a 404.

Wow, it is! After all this time, I've never been so happy to see a 404.

Re: My Livecoding.tv account deletion saga

#272

Post by drakonka »

shadesof wrote: post #270
drakonka wrote: post #255

Just noticed that the text on my profile has now been changed to "Marked for removal from database". Perhaps they fixed their "cron job". mumphster mentioned on Twitter that that he just got banned also and actually managed to have an exchange with the CEO: https://twitter.com/elgruntox/status/661063421283012608 https://twitter.com/elgruntox/status/661063608302866432 I'm not sure where the first line is coming from a…

Looks like it's finally a 404.

And I was able to just send myself a password reset request, so looks like they just put in a rewrite or something.

Re: My Livecoding.tv account deletion saga

#273

Post by facetube »

brighteyes wrote: post #241
brazzledazzle wrote: post #217

Earlier quoted context omitted.

This has to be mental illness or drugs. Completely bizarre.

Another possibility, but not a likely one, is that the site has been hacked by someone that is trying to make them look as bad as possible.

Yeah, their CEO. cymbal

Re: My Livecoding.tv account deletion saga

#274

Post by DrMJG_HN »

drakonka wrote: post #255

Just noticed that the text on my profile has now been changed to "Marked for removal from database". Perhaps they fixed their "cron job". mumphster mentioned on Twitter that that he just got banned also and actually managed to have an exchange with the CEO: https://twitter.com/elgruntox/status/661063421283012608 https://twitter.com/elgruntox/status/661063608302866432 I'm not sure where the first line is coming from a…

Hi Liza – This is Michael from Livecoding.tv. I hope the tension has calmed down a bit. Am traveling in Europe and thus not always reading emails. Apology for how our support handled your account deletion request and the emails back and forth. It was not really nice and needed given that your account had no content on it, we even deleted all your videos, and disabled your account. They thought you were a troll and just playing funny pranks on them with your friends.

Sorry that it took 11 days to get it resolved. We are a small team and as such if one team member is traveling or on holidays some work/emails get delayed. We are also in the middle of a big migration to v2.0 and thus we have some backlog pending. Again I apologize!

Let me know if you want to talk on the phone and I’ll apologize again. We will send you an Amazon gift card to soothe things a bit.

Thanks!

Re: My Livecoding.tv account deletion saga

#276

Post by DrMJG_HN »

kuschku wrote: post #185
kordless wrote: post #5

The issue here is not that Livecoding.tv isn't removing this individual's account, but that individuals sign up for things with the expectation they have rights to their data. Here's a gem from Livecoding.tv's TOS which clearly indicates their intent with other people's data: > All Materials contained on the Livecoding.tv Service are the proprietary property of Livecoding.tv or its subsidiaries or affiliated companie…

The user in question here is in the EU, the startup has their HQ in the EU, so EU data laws apply, and the user has to be able to delete their account and all data stored.

I don't think there is a need to discuss where legal headquarters is. We just had a backlog of backend tasks pending. It was just a matter of time.

Re: My Livecoding.tv account deletion saga

#277

Post by michaelmcmillan »

DrMJG_HN wrote: post #274
drakonka wrote: post #255

Just noticed that the text on my profile has now been changed to "Marked for removal from database". Perhaps they fixed their "cron job". mumphster mentioned on Twitter that that he just got banned also and actually managed to have an exchange with the CEO: https://twitter.com/elgruntox/status/661063421283012608 https://twitter.com/elgruntox/status/661063608302866432 I'm not sure where the first line is coming from a…

Hi Liza – This is Michael from Livecoding.tv. I hope the tension has calmed down a bit. Am traveling in Europe and thus not always reading emails. Apology for how our support handled your account deletion request and the emails back and forth. It was not really nice and needed given that your account had no content on it, we even deleted all your videos, and disabled your account. They thought you were a troll and ju…

Was it you personally or the "support team" that dealt with this case? I expect you to implement a delete-feature today. This is a marketing disaster.

Re: My Livecoding.tv account deletion saga

#278

Post by drakonka »

Just got another email from Michael trying to convince me that they did the right thing and deleted my videos from my account for me. I just cannot understand why they keep acting like this - did they think I'd forget that I deleted my own videos earlier in this process?

http://i.imgur.com/Ea55D6G.png

Re: My Livecoding.tv account deletion saga

#279

Post by drakonka »

DrMJG_HN wrote: post #274
drakonka wrote: post #255

Just noticed that the text on my profile has now been changed to "Marked for removal from database". Perhaps they fixed their "cron job". mumphster mentioned on Twitter that that he just got banned also and actually managed to have an exchange with the CEO: https://twitter.com/elgruntox/status/661063421283012608 https://twitter.com/elgruntox/status/661063608302866432 I'm not sure where the first line is coming from a…

Hi Liza – This is Michael from Livecoding.tv. I hope the tension has calmed down a bit. Am traveling in Europe and thus not always reading emails. Apology for how our support handled your account deletion request and the emails back and forth. It was not really nice and needed given that your account had no content on it, we even deleted all your videos, and disabled your account. They thought you were a troll and ju…

Thanks for copy and pasting your email to me. Here is a copy-paste of my response to you:

"Hi Michael,

I wish you would stop trying to mislead me, to be honest.

"we even deleted all your videos, and disabled your account" - no you did not. I deleted all of my videos myself, one by one, when I asked for my account to be deleted (before you changed my password and put in a redirect to home on login). I did this just in case there was any problem, and now I'm glad I did.

Second, it took much more than 11 days to get it resolved, I'm not sure what time frame you are counting from? In addition it is not even resolved - I was again able to reset my password under an hour ago (or have you deleted my account since then? My apologies if so, I can test again although I have to say with everything that's happened at this point it seems more likely you would just change my email so I can't send myself a password reset instead of deleting my account)

I really don't want to talk on the phone, nor an Amazon gift card. I just want you to stop trying to lie to me, libel my profile, and acting so unprofessionally. The one thing I wanted was to just have my account deleted, I do not know why this is so hard for you guys.

Kind regards,

Liza"

Re: My Livecoding.tv account deletion saga

#280

Post by DrMJG_HN »

bnj wrote: post #9

Can you change the gender on your account? Switch it over to male and set up a couple dozen pseudonyms to throw off their count. If Livecoding has aligned their interests with the gender ratio of their users to the extent that they're treating you like this, makes sense to speak back to them on their own terms. IMHO.

We got a lot of complaints from women that we are not doing much to encourage women on Livecoding.tv. There would be too many guys and we would target the product too much to men even in our descriptions by using "his", "guy", etc. To counter the complaint, we launched a female streamer program where we specifically encourage female engineers to stream.We use it as a way of inspiring females to stream to balance the scale. To be frank we have many awesome female streamers and you can ask them how far we go to make sure they feel comfortable on Livecoding.tv: https://www.livecoding.tv/awakekat/
Post reply on HN