Earlier quoted context omitted.
They address this in the article. > Tesla spokesman Ricardo Reyes said the Palo Alto automaker keeps in close communication with its customers to “proactively address issues, and quickly fix problems.”
Yeah, but do they? As far as companies go, I have a decent level of trust on statements by Tesla. But it is still a company, and that statement has to be independently evaluated.
A lot of owners however seem concerned about what will happen after the warranty period, when these repairs start costing the owner.