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Ask HN: We've just launched our bug tracker, Purify - what do you think?

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Re: Ask HN: We've just launched our bug tracker, Purify - what do you think?

#21
post #13

My first task when I reach the homepage is to learn about your product. The only two options I see initially are to View Plans or Try It for Free. The only info I get about your product are a few unexplained screenshots and some content-free bullet points. Tell me a story. Show me how I and my users would use your product. Show me why your product is "awesome", and why it's better than any of the other 357 bug tracke…

I agree with josh.

Why not explain a little more.. furthermore I would limit the choices between View plans and Try for Free. People don't want to be reminded to out shell out money and work better with fewer options. It is hard to imagine early case scenario of people skiping straight to the paid plans, let alone using it in the first place right? The first priority is building the user base i'd say put the view plans button in the navigation or somewhere else and just have a big fat "try it!" button. If people are interested and like your product they can Evangeline and actually go to a paid plan.

So them why! (I think you can incorporate the plan selection in the "try it" process also if you must have it there. But make it a little more inviting!)

Re: Ask HN: We've just launched our bug tracker, Purify - what do you think?

#22
post #21
post #13

My first task when I reach the homepage is to learn about your product. The only two options I see initially are to View Plans or Try It for Free. The only info I get about your product are a few unexplained screenshots and some content-free bullet points. Tell me a story. Show me how I and my users would use your product. Show me why your product is "awesome", and why it's better than any of the other 357 bug tracke…

I agree with josh. Why not explain a little more.. furthermore I would limit the choices between View plans and Try for Free. People don't want to be reminded to out shell out money and work better with fewer options. It is hard to imagine early case scenario of people skiping straight to the paid plans, let alone using it in the first place right? The first priority is building the user base i'd say put the view pla…

Thanks. I'm inclined to agree with removing the plans link and putting more emphasis on the free signup link

Re: Ask HN: We've just launched our bug tracker, Purify - what do you think?

#24
post #21

Earlier quoted context omitted.

I agree with josh. Why not explain a little more.. furthermore I would limit the choices between View plans and Try for Free. People don't want to be reminded to out shell out money and work better with fewer options. It is hard to imagine early case scenario of people skiping straight to the paid plans, let alone using it in the first place right? The first priority is building the user base i'd say put the view pla…

Thanks. I'm inclined to agree with removing the plans link and putting more emphasis on the free signup link

I disagree. You'll get a lot of people to signup with little conversions. Address the real issues the the grandparent presented: tell a story.

Re: Ask HN: We've just launched our bug tracker, Purify - what do you think?

#25
post #11

Earlier quoted context omitted.

I agree. I'm currently using RedMine now. Why would I want to switch at this point. I didn't see a compelling reason. I do like the look and feel of the site, but that alone is not enough to switch.

We're still working on the app home page. I'll try and update the site to reflect the things people have mentioned in this thread. Alas, marketing and copywriting aren't my strong points.

Marketing is education. Answer the questions people have about your product in a concise and correct way and you'll have good copy.

Re: Ask HN: We've just launched our bug tracker, Purify - what do you think?

#26

why does your support page take me to getsatisfaction.com instead of an instance of purify?

Bug trackers don't make good support tools. We did this when we launched Lighthouse because it seemed to make sense. What ended up happening is customers used email for important issues anyway. Having something focused on providing good support helps out a lot.

Re: Ask HN: We've just launched our bug tracker, Purify - what do you think?

#28
post #7

First of all. Seems great. Just registered for a free account to try. teeny tiny feedback: I usually click to activate the checkboxes, and I mistaked the 'I accept TOS' link for a label, had to go back and fill the form again!

Actually, it looks like "I have read and agree to the" is a label, and "Terms and Conditions" is a hyperlink, although (at least in my browser) there's no visual distinction there. I'd recommend making that difference clearer.

Re: Ask HN: We've just launched our bug tracker, Purify - what do you think?

#29
Hey there! My first impressions are that Purify looks really professional and well laid out. Like a few others have already posted here, I would recommend some kind of live demo, without which I'm not compelled enough to download the program and tinker with it. However, that being said, I think you have a great looking product and will be happy to read about your updates (and possibly use it after I get a demo!)

Re: Ask HN: We've just launched our bug tracker, Purify - what do you think?

#30
I would need some sort of bugzilla data importer to actually consider switching (we have about 8 years' worth of bugzilla data we currently rely on). That would be a huge task, I suspect, given the long history and complexity of the bugzilla schema.
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