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Tell HN: Cursor charged 19 subscriptions, won't refund

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Tell HN: Cursor charged 19 subscriptions, won't refund

#1
I got a fraud warning from my bank a few days ago at 7:04 PM. When I logged into my bank I found 19 pending Cursor subscription charges.

I called the Cursor billing phone number I found on my real Cursor account. It was outside of working hours so got an automated message.

I promptly fired off an email at 7:16 PM making it clear I did not authorize these purchases.

After a few days of painfully slow email responses the conclusion I am getting from them is "the compute resources are fully consumed and cannot be returned or refunded".

Anyone have advice on how to proceed?

Edit: I plan to file a dispute with my bank.

Also curious if others have experienced something similar, because clearly this is a stock "we basically won't ever refund money" response.

Re: Tell HN: Cursor charged 19 subscriptions, won't refund

#5
How do your fraud warnings come to you? Mine are phone calls from a known number, and there is always a question asked: "Are these authorized charges?" You answer "No".

If you got a fraud warning, and tried to work it out with the vendor instead of calling the bank and denying the charges immediately, that was an error.