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Lost all my sites overnight: Vercel terminated my account without notice

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Lost all my sites overnight: Vercel terminated my account without notice

#1

Post by hikerell »

This week, my Vercel account was suddenly disabled and all of my deployments and data were deleted.

I received no warning, no suspension notice, and no post-action explanation. When I emailed their support to ask what happened, they refused to give a reason and simply said they wouldn’t restore the account or data.

I’ve been a Vercel user for over two years and never had any issue until now. It’s honestly shocking to lose everything overnight without a single email or warning.

I’m now migrating all my projects to Cloudflare, but the experience has been incredibly frustrating. I just want to understand why this happened — and whether anyone else has faced a similar sudden ban.

Has anyone here managed to get a clear answer from Vercel in a situation like this?

Re: Lost all my sites overnight: Vercel terminated my account without notice

#2

Post by runjake »

This is one reason why I avoid Next.js. Don't design your future projects around specific platforms. Things happen. Make sure you can pick up your code and go somewhere else.

Edit: Strange I would get so many downvotes for this. Care to explain? I think the effective Next.js lock-in is well documented. Yeah you can technically run it on arbitrary platforms with substantial work and continued maintenance, but you're working against the tide.

Re: Lost all my sites overnight: Vercel terminated my account without notice

#4

Post by hikerell »

runjake wrote: post #2

This is one reason why I avoid Next.js. Don't design your future projects around specific platforms. Things happen. Make sure you can pick up your code and go somewhere else. Edit: Strange I would get so many downvotes for this. Care to explain? I think the effective Next.js lock-in is well documented. Yeah you can technically run it on arbitrary platforms with substantial work and continued maintenance, but you're w…

Next.js was once very useful to me, and now I am converting all my projects to Open NextJs.

Re: Lost all my sites overnight: Vercel terminated my account without notice

#5

Post by hikerell »

brudgers wrote: post #3

Maybe Vercel is pivoting away from your use case to focus on larger organizations. Maybe Vercel lost the data. Maybe Vercel saw a regulatory issue. My advice is to keep building on a different platform. Good luck.

Thank you for your concern. Some of the websites have been restored and are now running on Cloudflare.

Re: Lost all my sites overnight: Vercel terminated my account without notice

#6

Post by leakycap »

What a disappointment to hear

More and more companies have zero meaningful support when things go sideways

I'm guessing one or more of your sites allowed user-uploads in some fashion or another and someone put a file that is hash-flagged in a serious manner

Re: Lost all my sites overnight: Vercel terminated my account without notice

#7

Post by brudgers »

hikerell wrote: post #5
brudgers wrote: post #3

Maybe Vercel is pivoting away from your use case to focus on larger organizations. Maybe Vercel lost the data. Maybe Vercel saw a regulatory issue. My advice is to keep building on a different platform. Good luck.

Thank you for your concern. Some of the websites have been restored and are now running on Cloudflare.

For what it is worth, according to Wikipedia, Vercel uses Cloudflare.

Re: Lost all my sites overnight: Vercel terminated my account without notice

#9

Post by altairprime »

Which of your products do you view as most likely to have led to the termination?

I don’t mean, which do you agree or consider just cause for leading to it. But as the operator of them, you are best positioned to estimate which one(s) a risk-avoidant corporation would be most likely reacting to, and knowing more about your actual circumstances would be valuable anecdata for others trying to help (as well as those reconsidering Vercel!).

Re: Lost all my sites overnight: Vercel terminated my account without notice

#10

Post by raw_anon_1111 »

runjake wrote: post #2

This is one reason why I avoid Next.js. Don't design your future projects around specific platforms. Things happen. Make sure you can pick up your code and go somewhere else. Edit: Strange I would get so many downvotes for this. Care to explain? I think the effective Next.js lock-in is well documented. Yeah you can technically run it on arbitrary platforms with substantial work and continued maintenance, but you're w…

I agree. There are too many platforms these days that support just uploading a Docker container. You can take those anywhere.
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