$30k USD is being held in my Stripe account

#1

Post by miniberni » Fri, Aug 04, 2023, 3:52 AM UTC

We sell clothing and after using Stripe for one week, our transactions exceeded $30,000 USD within two weeks. After our customers received their products, Stripe suddenly notified us of a review. We provided all the requested materials, but the final resolution was that we had a dispute risk. However, there were no disputes in our transactions, and we are not a dropshipping business.

Is it allowed to post our website where we sell products on HN?

A few things I know for sure:

1. Stripe has introduced a lot of AI to detect business operations and review documents.

2. Stripe's security team is very busy and provides little support for small clients like us, and they don't have time to review carefully.

3. Stripe's regular customer service only copies and pastes repetitive templates.

Re: $30k USD is being held in my Stripe account

#2

Post by Brian_K_White » Fri, Aug 04, 2023, 4:42 AM UTC

A Stripe employee will be here momentarily to tell us all that you were selling hookers or laundering bitcoin or something.

Or the ceo will fix it and say "see how seriously we take this?"

At this point I think they deserve the Molly White treatment.

Re: $30k USD is being held in my Stripe account

#3

Post by rexreed » Fri, Aug 04, 2023, 4:50 AM UTC

I worry about this method of getting Stripe support. First, HN only seems to be effective for Stripe support if you can get enough attention, otherwise these posts seem to get no attention. I worry that one day, I too will need help with some stupid Stripe issue, and when I post something on HN it will just be ignored and won't go anywhere. Second, it's sad that this is the way to get any sort of support at all. Tech surely has regressed in the past decade.

Re: $30k USD is being held in my Stripe account

#4

Post by tobinfekkes » Fri, Aug 04, 2023, 6:13 AM UTC

Geez, another one of these already? Sorry to hear of your predicament. Unfortunately, you're not alone.

I'm starting to get tired of moving clients off of Stripe.

How can we better spread the word outside of HN that it's better in the long run to not use Stripe in the first place?

Re: $30k USD is being held in my Stripe account

#5

Post by ozfive » Fri, Aug 04, 2023, 6:17 AM UTC

tobinfekkes wrote: post #4

Geez, another one of these already? Sorry to hear of your predicament. Unfortunately, you're not alone. I'm starting to get tired of moving clients off of Stripe. How can we better spread the word outside of HN that it's better in the long run to not use Stripe in the first place?

Can you give some suggestions for alternatives?

Re: $30k USD is being held in my Stripe account

#6

Post by ChrisArchitect » Fri, Aug 04, 2023, 6:27 AM UTC

Tell HN:

Re: $30k USD is being held in my Stripe account

#7

Post by shopskh » Fri, Aug 04, 2023, 7:05 AM UTC

[flagged]

Re: $30k USD is being held in my Stripe account

#8

Post by joshxyz » Fri, Aug 04, 2023, 7:35 AM UTC

iirc there's an AI here named edwin from Stripe lurking to handle your problems too.

kidding aside: please get in touch with them. check the old threads and maybe they got emails there. they're a helpful team.

Re: $30k USD is being held in my Stripe account

#9

Post by drekipus » Fri, Aug 04, 2023, 8:19 AM UTC

ozfive wrote: post #5

tobinfekkes wrote: post #4

Geez, another one of these already? Sorry to hear of your predicament. Unfortunately, you're not alone. I'm starting to get tired of moving clients off of Stripe. How can we better spread the word outside of HN that it's better in the long run to not use Stripe in the first place?

Can you give some suggestions for alternatives?

Square is an Australian company and seems to be similar to stripe, I'm setting up to use it myself

Re: $30k USD is being held in my Stripe account

#10

Post by muzani » Fri, Aug 04, 2023, 8:20 AM UTC

ozfive wrote: post #5

tobinfekkes wrote: post #4

Geez, another one of these already? Sorry to hear of your predicament. Unfortunately, you're not alone. I'm starting to get tired of moving clients off of Stripe. How can we better spread the word outside of HN that it's better in the long run to not use Stripe in the first place?

Can you give some suggestions for alternatives?

Paypal. Haven't heard complaints lately. Most countries and geographical regions have their own better alternatives as well, that support more forms of payments.