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I encountered this and thought it was interesting. If my company had charged someone and found there was no trace of it in our system, I would be very concerned. But at Zipcar they seem to play it off as not a big deal. I wonder how much revenue they make from randomly charging people who don't notice.
https://imgur.com/a/ET3ckK9
File a complaint with the FTC and your state’s attorney general.
They just did this to me, doubling the price without informing me. However, the card I have on file has expired. They are threatening to send it to a collection agency if I don't pay it.
They will resist giving it to you, likely by telling you "it's online on their website". or they will send you to a "contact us" page on their website that doesn't display their corporate address. This is when you know you are winning.
They may still not resolve it on the spot, but when someone sees that notes that you requested the necessary information in order to sue, they will likely fix it in short order.
It's worked for me a few times when it was very obvious the company had policy of telling customers to go screw themselves, even when the customer is right.
There is something about actually knowing how to file a lawsuit for real that seems to motivate them.
I saw this happen to a business once and they never got any answers when they tried to engage their payment provider. It was a franchise, so they didn't have a direct enough relationship to really push the issue.
What would happen is a customer debit card would fail a transaction, so they'd redo it and it would succeed. Later that day the customer would be back to show them how they were double charged, but the merchant account only showed the successful transaction.
That was 5 years ago and as far as I know that money just "disappeared". It happened infrequently enough the business always ended up eating it.
To this day, I still want to know what happened.
In the case of the OP, I can imagine something similar. If ZipCar doesn't have any record of the transactions, why not get the customer to do a charge back? That way whoever ended up with the money loses it.
They just did this to me, doubling the price without informing me. However, the card I have on file has expired. They are threatening to send it to a collection agency if I don't pay it.
Next time your on the phone trying to get it resolved, ask them for their "corporate address for legal correspondence" in order to file your small claims suit. They will resist giving it to you, likely by telling you "it's online on their website". or they will send you to a "contact us" page on their website that doesn't display their corporate address. This is when you know you are winning. They may still not resol…