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Tell HN: Don't Use Cloudflare

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Tell HN: Don't Use Cloudflare

#1
We are a reasonably medium sized company, with very tight IT budget. We were previously on GCP, CF sales team saw us use the free version and were happy to onboard us to their business plan ($200/mo). Now, after a year and half roughly, CF wants to move us to the Enterprise plan, claiming we are consuming a lot more bandwidth than what is "allowed" for the business plan and that they won't be able to provide us good uptime % at this rate.

A lot of this stuff wasn't communicated when we signed up for the business plan. There was no mention of limits, nor any contracts nor fineprint. The business plan was pitched to us as if it was the only plan we would ever need. And now, CF wants us to pay $3000-4000 a month which we clearly don't have budget for. I checked their fineprint, it says nothing about any limitations whatsoever. If you go to their pricing page, https://www.cloudflare.com/plans/business/ even that doesn't talk about anything of this sort.

I'm not saying CF is bad, but, their sales tactics are shady and there was a lot of integration done on our backends to migrate from GCP to CF. This really has left a sour taste in my mouth. If they had just been upfront, I could have saved all this pain and money.

Do you know of any alternatives to CF? If I can convince my top execs to afford $3000 a month, I want to make sure it's on something else and not on CloudFlare. Pretty sure this $3000 a month will be increased to additional for some other excuse later as I don't trust them anymore. I was thinking of Google Cloud CDN, but it doesn't look cheap. We do about 200-300TB a month as per CF reports.

Any suggestions are much appreciated.

Re: Tell HN: Don't Use Cloudflare

#2
Are you serving files other then html/images/css, etc? 300tb is a lot, AWS cloudfront would be charging ~$6000/month by a quick estimate.

Recognize they were probably taking a loss with your business, I'm surprised you didn't discuss how much bandwidth you were expecting when you agreed to the contract, sounds like a miscommunication.

Re: Tell HN: Don't Use Cloudflare

#3
I use both Cloudflare and Fastly. Haven't done a deep comparison of their pricing, but Fastly at my teeny scale (Is CDN bandwidth your only need or do you also need features like log streaming to BigQuery, WAF, direct integration with Google via signed exchanges (SXGs)?

Re: Tell HN: Don't Use Cloudflare

#6
To choose a CDN, will need to know following inputs: * What kind of delivery you're using ? Images ? Videos ? Streaming ?

* Where is your major traffic coming from ? US ? Asia ? Africa ?

* What kind of integration you're using on CF ? Is there any special features on CF that you're using ?

Alternatives, i could say alot: CDN77, BunnyCDN, Fastly etc... But it's really depends on your current setup.

Re: Tell HN: Don't Use Cloudflare

#9
BunnyCDN, Beluga, and KeyCDN seem to have pretty decent pricing.

If you want another free CDN, you could consider DDOS-Guard albeit with some caution.

If you can list a budget, type of content, and/or required features, I can provide a better recommendation.

In the meantime, you can sift through the following websites:

https://www.cdnperf.com/

https://cdncomparison.com/

https://www.cdnplanet.com

Re: Tell HN: Don't Use Cloudflare

#10
Hard to say you were mistreated without knowing how exactly your sales conversations went, and what you're doing with your application, but I agree this must be dismaying. Still, I would rather you pay a fair (but below market) rate for your bandwidth to keep Cloudflare free or reasonably priced for my smaller services. This has me wanting to keep using them.
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