Responsibilities will include:
Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support
Driving adoption and outcomes leading to renewals, expansion, retention, and advocacy across your portfolio.
Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
Identify opportunities for customers to act as Invisible advocates (e.g. testimonials, case studies)
Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
Represent the voice of the customer to inform our sales process and product roadmap
Being the trusted partner for the customer on the use-case, product functionality, and processes to ensure that they get the most out of the platform with the aim of helping grow our customer base
Delegation. Make sure requests are understood and prioritized correctly
Phone support. Available for calls with clients during your shift
Looking for:
Romantic capitalists.
Obsessed with the company.
Relationship builders. Love building trust and rapport.
Empathic. Want to please, set, meet and exceed expectations.
Care about details, systems, cross-team collaboration, and client outcomes.
The position is full-time: 40 hours a week. Pay starts at $12 an hour before performance bonuses.
https://invisible-technologies.breezy.hr/p/454b5b6dcaf5-agent-relationship-manager%7D