I can't understand how such a huge company can have such a lousy UX.
Salesforce Global Outage
91–100 of 185 posts
Re: Salesforce Global Outage
#92Earlier quoted context omitted.
Kind of surprised they admit they're going to try restarting and see what happens. I'm sure it happens everywhere but nobody admits it. > We've attempted a rolling restart on one of the impacted instances to see if that resolves the issue. At least it didn't fix the problem so they can actually start finding the real cause. > We're no longer pursuing restarts as a path to remediation. Why isn't the AI they sell telli…
In my experience it’s a safe way to do something useful while everyone is getting their bearings. It immediately partitions the situation space between being persisted or systemic vs local or caused by long-running processes. Plus everyone’s going to ask if you’ve tried that already, so you might as well get it out of the way if it makes any amount of sense
Followed quickly by "Redeploying with more log lines", the next logical step.
Re: Salesforce Global Outage
#93Earlier quoted context omitted.
Arguably, making customers and partners feel good is the more important part of the business
They wont feel good if the product they pay for doesnt work
From what I can tell, the business model is "it doesn't work, but you can pay folks exorbitant fees to 'customize' it for you"...
Also see: Oracle
Re: Salesforce Global Outage
#94I'm sure the cause of this outage will not be connected to vibe coding in any way
Re: Salesforce Global Outage
#95Despite all of the snark here, in my experience Salesforce SRE team is quite competent. The engineering challenges of running a large PaaS - not just with own apps, but with millions of customer-written apps running on it - are quite interesting, and sadly things happen. The status page makes sense to actual customers, it's the particular "pods" where a given service runs.
This is the case for every single B2B saas product. This is like the "bar is rolling on the floor" level of competence required. Please have higher standards for paid products.
What do you think of Atlassian?
Re: Salesforce Global Outage
#96I can't understand how such a huge company can have such a lousy UX.
Is like Microsoft Windows in that way?
Re: Salesforce Global Outage
#97Have you tried turning it off and then on again? > We're no longer pursuing restarts as a path to remediation. Oh you have
Kind of surprised they admit they're going to try restarting and see what happens. I'm sure it happens everywhere but nobody admits it. > We've attempted a rolling restart on one of the impacted instances to see if that resolves the issue. At least it didn't fix the problem so they can actually start finding the real cause. > We're no longer pursuing restarts as a path to remediation. Why isn't the AI they sell telli…
Been many an MIR that I've seen where after initial assessment, the next log entry was "service restart attempted"
Re: Salesforce Global Outage
#98Kind of ironic. Salesforce is basically one of the major spiritual grandfathers of Slop. It is not uncommon in production systems to find that objects like Contact and Account have hundreds of custom fields. Sometimes, you find out that several of them have the same meaning and semantics, but were used at different times. Digging out you discover that some Marketing guy that used to work at the company did some task…
Typo: Carr wrote that in 2003, not 2023 for those of you who missed the foolishness and insane wreckage that article caused.
The lost business value and competitiveness caused by outsourcing IT overseas to unmotivated parties under Carr's premise is hard to put your finger on but I have seen the aftermath and it's pretty massive.
Re: Salesforce Global Outage
#99I can't understand how such a huge company can have such a lousy UX.
Peak Tech Salesforce was 2010 +/- 2 years - i.e. after Visualforce and before Aura era. It used to be a developer oriented platform and it became shiny/flashy garbage eventually. But all these shiny things allowed them to get a large market cap with very brilliant sales people, it's hard to deny.
Re: Salesforce Global Outage
#100Unplanned outage timing is never good but this is really not good. https://www.salesforce.com/dreamforce/ Sept 15-17
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