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We replaced Zendesk

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Re: We replaced Zendesk

#91

Post by twentyfiveoh1 »

faangguyindia wrote: post #60
firefoxd wrote: post #48

From my understanding, they vibe coded a solution and for now it is working for them. I've worked with zendesk and several other platforms. I worked in customer service automation, so we had to deal with so many incompatibility with different platforms. This looks like a win for now, but the part we won't see is what happens at 72 hours. I'm all for sticking it to zendesk, but as I tell every single person who were t…

I've replaced Zendesk and Intercom with my custom solution built with Go and Sqlite. It's in production for 4 months now. I've not felt need for anything. We 2-3 custom integration built into it. The only issue I had was spam. So I thought about adding turnstile but guess what? Cloudflare turnstile was giving me some error so I just added honey pot fields and didn't have any issue so far. And also sqlite+go is blazin…

I would love to see it. Pretty much everything we looked at was over-engineered and AI integrated. Now, we have something simple but it is overpriced because the simplicity is now a differentiator.

Re: We replaced Zendesk

#92

Post by basch »

jaredklewis wrote: post #82
wnevets wrote: post #25

Earlier quoted context omitted.

> Since their private equity buyout in 2022, Does anyone know of examples of where a private equity buyout has made things better for the consumer?

I would argue that PE often makes things better for the consumer in the sense that they often buy businesses that are going out of business. When the 65 year old sole proprietor of a local HVAC business sells it to a PE firm, the other option was likely winding down the business. If the owner had children that were interested in running the business, no doubt they would give it to them. But usually that is not the ca…

>So the choices usually come down to: close up shop or sell to a PE firm.

It essentially is PE but swallowed by a national construction company is the other end.

Re: We replaced Zendesk

#93

Post by jemmyw »

pirsquare wrote: post #18

Hahaha totally relatable. Love Zendesk but they kept charging and adding more features I don't need. I built https://pointanswer.com/ for myself to host 3 of my own SaaS instead of paying more than $100/mo for simple helpcenter. I'm the only one using it with no customers but it's still way better than paying for Zendesk. But did spent too much time on it as I built in pre-Claude era. My personal experience: For many…

your password reset doesn't work. I forgot to save my generated password during signup. The forgot password links sent by email just take you back to the login screen.

Re: We replaced Zendesk

#94

Post by pirsquare »

jemmyw wrote: post #93
pirsquare wrote: post #18

Hahaha totally relatable. Love Zendesk but they kept charging and adding more features I don't need. I built https://pointanswer.com/ for myself to host 3 of my own SaaS instead of paying more than $100/mo for simple helpcenter. I'm the only one using it with no customers but it's still way better than paying for Zendesk. But did spent too much time on it as I built in pre-Claude era. My personal experience: For many…

your password reset doesn't work. I forgot to save my generated password during signup. The forgot password links sent by email just take you back to the login screen.

Opps sorry url got mixed up.

the password reset link if you replace "console/console" with "console" it should work.

I will push a fix shortly.

Re: We replaced Zendesk

#95

Post by fragmede »

alanwreath wrote: post #89
fragmede wrote: post #57

Earlier quoted context omitted.

> Maybe business owners turned SWVibers like him will swing back to an off the shelf option once pouring more effort into 3am-my-stuff-is-broke scenarios becomes more of a chore than it’s worth. I mean, that's what, as an industry, we're all desperately hoping for, but, well, shit. ChatGPT-5.5 is quite capable, so if the business owner is disciplined and prompts it with thought, I'm not so sure those greenfield proje…

> [Your job is] going to be taken by someone using AI Too true! > if the business owner is disciplined and prompts it with thought That’s a big “if”. For now, at least I wonder if conversations change from “I have an idea for an app…” to “I have an app that is having problems…” Case in point, I had to help him fix an issue where the state was being persisted _in the link_. Not something I expected.

What did you charge him for that fix?

Re: We replaced Zendesk

#96

Post by [deleted] »

andai wrote: post #31
notatoad wrote: post #13

Earlier quoted context omitted.

i've gone down this route before, we're back on freshdesk now. it's easy to build a prototype in two days, but the long tail of making it actually meet _all_ the requirements is hell. the value platforms provide is that _you_ didn't make the software, somebody else did, so somebody else defines the functionality and workflow of the software. it can be treated as fixed, and a thing that people learn how to use. they h…

Yeah, the last 1% takes 1000% of the time. Also nice try Zendesk ;)

[deleted]

Re: We replaced Zendesk

#98

Post by jemmyw »

pirsquare wrote: post #94
jemmyw wrote: post #93

Earlier quoted context omitted.

your password reset doesn't work. I forgot to save my generated password during signup. The forgot password links sent by email just take you back to the login screen.

Opps sorry url got mixed up. the password reset link if you replace "console/console" with "console" it should work. I will push a fix shortly.

thanks. now I had a chance to log in I can see it's not really what I was looking for. As this was about zendesk replacements I thought this would be more of a support tool than a kb tool. Nothing wrong with a kb tool of course, but for my more lightweight stuff I'd use something like docusaurus.

Re: We replaced Zendesk

#99

Post by alanwreath »

fragmede wrote: post #95
alanwreath wrote: post #89

Earlier quoted context omitted.

> [Your job is] going to be taken by someone using AI Too true! > if the business owner is disciplined and prompts it with thought That’s a big “if”. For now, at least I wonder if conversations change from “I have an idea for an app…” to “I have an app that is having problems…” Case in point, I had to help him fix an issue where the state was being persisted _in the link_. Not something I expected.

What did you charge him for that fix?

Nada - he’s my bud
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