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I'm not surprised, I burn (on purpose) more than 15k$/month on Anthropic tokens and I've never been able to talk to any of their sales despite filling the contact form every week for the past 4 months :')
If it’s cheaper tokens…don’t expect a call…
at least, until your monthly usage slips.
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Issue a chargeback.
It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.
They'll just rob you in your future interactions too.
> Anthropic is an AI company that builds one of the most capable AI assistants in the world. Their support system is a Fin AI chatbot that can’t actually help you. This really cuts to the reality of AI hype: no, agents are not nearly as capable as OpenAI, Anthropic, etc. need you (or rather your C-suite, itching to fire you) to believe. They really, really need you to believe the hype. How can you tell? Cases like th…
What if they built their company with poor support, so they don’t have to hold up to any standard ? But others companies have historically good reputation for good customer support, and maybe AI can help them automate easily 80% of easiest requests
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If a business attempts to steal from me I instantly charge back and the onus is on them to prove that I owe them money. I do this all the time and have never been blacklisted.
Yeah that kind of seems like antiquated fear-mongering. Next they should call the BBB and leave a strongly-worded review!
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What if they built their company with poor support, so they don’t have to hold up to any standard ? But others companies have historically good reputation for good customer support, and maybe AI can help them automate easily 80% of easiest requests
Hear me out: what if a lot of the hype they are selling you is performative marketing that they absolutely need your C-suite to believe so they can cut more headcount? Then spend a bunch of time generating piles of code that is human unmaintainable because now you're using AI code reviewers, AI testers, AI QA. Then thrash around using more tokens when it invariably causes production issues and no one can read the cod…
My god. Anthropic has done it. Those crazy bastards have gone ahead and done it!
They've achieved AGI for customer service. It's just like the real thing!
I tried their Pro plan on March 1 and immediately noticed how bad their usage limits were, so I asked for a refund that same evening. Their chatbot accepted the request, I was downgraded to the free plan immediately, and since then I have been waiting for the money.
Yikes. That's unacceptable. Crazy that it has been over a month and you still haven't gotten the refund.
TBF, I think Anthropic is a victim of their own success right now. We've had clients reach out to their sales team and be unable to reach anyone. I think they are just busier than they can actually handle.