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IBM's 18-month company-wide email system migration has been a disaster: sources

theregister.com

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Re: IBM's 18-month company-wide email system migration has been a disaster: sources

#92
IBM has a major Slack outage at least once a week for most of this year. I don't know really whether it's a Slack problem, or an IBM problem, or if trying to split off Kyndryl at the same time is just too much, but it's always having rolling outages.

Re: IBM's 18-month company-wide email system migration has been a disaster: sources

#93
post #31

It's only been three days? I think that's a bit quick and unfair to go to the media and complain.

If they were running your systems for you, how many days would it take for you to say something in a public fashion (a tweet, for example)? Give them a week, maybe?

Re: IBM's 18-month company-wide email system migration has been a disaster: sources

#94
post #46

Earlier quoted context omitted.

Just been through that, what a disaster! linux users totally screwed

Doesn't the web version of Outlook work?

It doesn't effectively replace or integrate into the much more serviceable linux client where I read all my work email AND all my other email

Re: IBM's 18-month company-wide email system migration has been a disaster: sources

#95

Earlier quoted context omitted.

Doesn't the web version of Outlook work?

It's not quite as good as the native app on Windows/macOS. I definitely prefer the latter so I would be quite disappointed. About the only app that offers a equivalent experience between web and app versions is Teams (seeing as it's just a JS app running more or less the same code as the web version so it performs just as poorly in the web browser as in the app). All the other apps like Outlook etc have what I call '…

I use Teams on a Mac. Every day or two the chat window randomly disappears and it stops displaying notifications. If I don't notice I sometimes go more than a day before I realize that it's dead and restart Teams to fix the problem.

Re: IBM's 18-month company-wide email system migration has been a disaster: sources

#96

IBM-er here. yep, it's kinda a disaster, but tech savvy people can access their mail (clearing cache & cookies every few hours helps for some folks). Funny thing, IBM tried to move to Exchange for years , but it failed every time. Turns out, calendar integration (between Exchange and Verse/Notes) is tricky. Especially if you have to do it for 300000 accounts. To be frank, I haven't received any meeting invites in 3 d…

Hilariously enough, I imagine people are getting more done this week :laugh_cry_emoji:

Re: IBM's 18-month company-wide email system migration has been a disaster: sources

#97
post #37

Earlier quoted context omitted.

At least they maintain the reputation: nobody ever got fired for buying IBM because the termination email didn't come through.

Maybe IBM should hire one of those big IT companies that specialises in consultancy and service design.

Which would likely lead to exactly this outcome?

Re: IBM's 18-month company-wide email system migration has been a disaster: sources

#98

Should’ve just paid Microsoft to transition to Office 365. Leave the technology work to tech companies, stick to core competencies.

Yep. IBM is definitely #1 when it comes to selling vapor to clueless top management. For everything else, they should leave it to professionals.

Re: IBM's 18-month company-wide email system migration has been a disaster: sources

#99
post #6

Should’ve just paid Microsoft to transition to Office 365. Leave the technology work to tech companies, stick to core competencies.

IBM isn't considered a tech company?

IBM is a consulting company. Only IBM Research and their mainframe division do anything interesting in tech. And their research division seems to be mainly there for marketing/image purposes (helping consultants sell overpriced “solutions” to clueless top management).

Re: IBM's 18-month company-wide email system migration has been a disaster: sources

#100

Not having working email and calendar is still an improvement over Lotus Notes.

Relevant AMA from IBM developers which some questions didn't go as well as they expected:

> What is the worst piece of software you've worked on and why is it Lotus Notes?

> Why does Lotus Notes always crash? And why does IBM package Lotus Notes with utilities to terminate and clean up Lotus Notes, instead of just fixing Lotus Notes in the first place?

> "Why is Lotus Notes still a thing? Seriously though, as someone who works for your "competition" in that field the product just seems like an embarrassment." to which they replied: "Actually... I rarely use Lotus Notes... I've been using Verse. All my email is in my browser now! - Richard."

https://old.reddit.com/r/IAmA/comments/3ilzey/were_a_bunch_o...

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