"AWS: reach out to dedicated YC email"
How is this an apples-to-apples comparison at all? Very disingenuous. You have a special support tier for your YC company.
Google Cloud vs. AWS Onboarding Comparison
91–100 of 394 posts
Re: Google Cloud vs. AWS Onboarding Comparison
#92I've been working for startups for 20 years and I was never able to get an AWS Account Manager, much less a "Startup Rep". They must only care about spending, your email domain, the fact that you're an ex employee or likely to write about the experience. Cause it's always been "you're on your own" for me.
Re: Google Cloud vs. AWS Onboarding Comparison
#93Bit of an absurd question, but is anyone in here spending 6-7 figures a month at GCP? Does it get better?
Re: Google Cloud vs. AWS Onboarding Comparison
#94Earlier quoted context omitted.
I dunno, I spend $3 monthly with AWS, but when I click the support button I’m talking to a real person pretty much immediately.
you only get billing/account support unless you have subscription, starting at 150 US$ month
That's what it says, but in practice I've asked some really general and technical questions of AWS support and always received a helpful reply without a paid support plan as well. With a paid plan the response time is better.
In general the AWS support has been great. In many cases, they've forwarded our requests to product teams who have even fixed bugs we've run into and contacted us directly.
Our other experience is with paid Azure support, which did little else than direct us to the (not related to the question) docs. They also had a really hard time understanding our technical questions about specific APIs. To their credit, they did eventually escalate to the PM of the service in question.
In general, the team responsible for the service really must be able to help out with support requests. In AWS this is definitely the case, in Azure as well but there's a bit of gatekeeping. Does developers and PMs in GCP participate in support?
Re: Google Cloud vs. AWS Onboarding Comparison
#95I've used GCP to great success (with some speedbumps) at 3 companies I've worked for (small and large) over the last 5-6 years. I have a lot of learnings from the experiences to pass on, and one of the key ones is this: work with a reseller. If you've lurked on HN over the past decade you'll have seen tons of stories about how bad Google's customer support is. I don't think GCP's support is anywhere near as terrible…
This feels like working really hard to solve a problem that isn't yours. Why not just get your services from a company that will support you? Why is GCP worth doing this for?
Re: Google Cloud vs. AWS Onboarding Comparison
#96Google's business model is to have no customer service and have customers discard-able without notice when Google chooses. Why would a business want to do business to business with Google and actually pay them at this point? They do 'free' sort of well but they are a terrible option for dependable partner whether you pay them or not.
google's propensity for abruptly cancelling products seems like a substantial business risk, too. GCP revenue has been declining, so...
edit: revenue GROWTH is declining
Re: Google Cloud vs. AWS Onboarding Comparison
#97Hi Kevin ;-) I am founder of another YC backed company. We based our startup on GCP infra. They have great tech (for the most part) but I regret it so deeply for two reasons: Support or desire to help customers is non-existent. For any questions, they want us to upgrade to paid support and pay them at least 10% more every month for that (we ask like 1-2 questions a year). What? We are already paying you thousands of…
Eh. It’s similar in AWS-land. Basic business hours support is $29/month or 3% of your service spend, whichever is greater. 24/7 is $100/mo or 10%, which also includes outage assistance. I’ve also worked for places with enterprise support ($15,000/mo or 10%) but of you’re bringing in millions per month it’s definitely worth it. The AWS personal health dashboard is also pretty reliable. The public status page is the so…
While you do pay for AWS support, I must say that in my experience AWS support is pretty top notch. I don't particularly like the (somewhat) recent changes where the priority of your ticket is based on your support plan but I'm guessing it's because everyone always chose "critical" when making small support ticket.
Re: Google Cloud vs. AWS Onboarding Comparison
#98Re: Google Cloud vs. AWS Onboarding Comparison
#99Earlier quoted context omitted.
Why did the company choose to migrate from AWS to GCP? Just curious.
Not the original poster but we migrated to GCP because: 1) AWS was extremely expensive 2) Our GCP bill is about 1/3 of what AWS was 3) The Kubernetes offering is top notch 4) Google giving us credits and offering us consulting were the triggers that started us talking.
Seems like k8s is a big seller for a lot of companies. We don't use it currently on our team and the larger company is whole-sale in on AWS I'm not sure they'd ever be able to make the switch.
Always like to see why people make these big changes though, thanks!
Re: Google Cloud vs. AWS Onboarding Comparison
#100Earlier quoted context omitted.
How!? I am a VC backed startup, just went through the same grief described in the original linked post. I like Firebase, but the moment the utility runs out we're heading back to AWS.
> I like Firebase, but the moment the utility runs out we're heading back to AWS. Just from a technical perspective I'd advise to avoid the firebase databases like the plague.
It's not too bad if you use the firebase store. But yeah using the firebase realtime db for anything that requires relationships/indexing can be kinda cumbersome.