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When a customer refunds your paid app, Apple refunds its 30% cut [edited]

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Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#91
post #74

I don't understand something here.. let's say I sold an app to someone for $100. 1. Someone pays me $100. 2. Apple takes 30%, so I only get $70. 3. Customer asks for refund and gets back $100. 4. Apple takes back the $70 from me. If Apple was skimming 30% off from the start, how does that affect me during a refund?

What it means is that for Apple to retain its $30 commission, they'll take $100 from you to refund the customer.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#92
post #74

I don't understand something here.. let's say I sold an app to someone for $100. 1. Someone pays me $100. 2. Apple takes 30%, so I only get $70. 3. Customer asks for refund and gets back $100. 4. Apple takes back the $70 from me. If Apple was skimming 30% off from the start, how does that affect me during a refund?

[deleted]

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#93
post #49

Earlier quoted context omitted.

> all do a 30/70 split on digital sales. Consistency which is only possible in an environment of collusion.

Not as much collusion as simply lack of competition. You don’t have any other options for most of their respective platform and there isn’t enough incentive to compete on the pricing. Also even when there is competition there are rules that prevent you from lowering pricing in one store vs the other (there are some exceptions) so if you end up say selling a game on the PC and you set the retail price as $60 and you l…

Yeah, I wouldn't call it out and out collusion.

If the first store did 20%, it's likely all the stores would have followed suit on that price point.

30% is likely the most they can take that people will tolerate.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#94

App stores need heavy regulations. It's not only Apple but Google and even steam to a small extent. Apple is of course the biggest offender as they heavily guard their monopoly with code signing enforcement. This shouldn't have been legal. They are the very definitions of predatory competition squashing monopolies.

I remember when we didn’t have app stores. All we really need is decentralized app publisher trust. Centralized app publishing will always be abused by the publisher in the long run. It’s just too powerful and tempting to not stack the deck in your favor as the app store owner.

What if the choice really is to only make things lucrative for restrictive shop owners vs malware authors? So far those have been the only two options.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#95
post #2

Well yeah, I still need to pay shipping for amazon to send me a product even if I need to return it because it's broken. I would have no product to return if I did not pay for the shipping to receive the product. Apple would justify that 30% being non-refundable by saying "you would have never had that client to refund if you did not give us that 30%". They did their job, they got you the client, you were the one who…

I’ve never had to pay shipping for an Amazon return.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#96

Earlier quoted context omitted.

If you do this often Apple will ban your account. If you don't do this often it's not a problem.

Will they? In some jurisdictions they are required by law to grant refunds. In others, they still have very little incentive to control refund fraud, what with the fact that they're still making money rather than losing it. It would be one thing if they said "We're keeping the credit card processing fees so that we don't lose money," but to keep the whole 30% cut is just petty.

Are they obligated to do business with you? Typically the answer is no, but some countries (like Germany) stores can't ban people if they're the only store in a town. I'm not sure if this would work for Apple, but it might if you already own an iDevice.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#97
post #11

Earlier quoted context omitted.

Why do app stores need separate regulations? > They are the very definitions of predatory competition squashing monopolies. But they aren’t, this is a rather competitive space.

Oh, really? Which competitors to Apple are there on iOS?

What competitors are there for Nintendo? Or PlayStation? Or XBox? Every one of those platforms tightly controls access to their platforms.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#98

App stores need heavy regulations. It's not only Apple but Google and even steam to a small extent. Apple is of course the biggest offender as they heavily guard their monopoly with code signing enforcement. This shouldn't have been legal. They are the very definitions of predatory competition squashing monopolies.

App stores need competition, not regulation.

I don't necessarily disagree but that's a tall order when lots of users believe the app store default on their respective device is the only option.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#99

Does this mean if there's a developer I don't like, I can buy their stuff and refund it to arbitrarily cost them money at no cost to myself and there's nothing they can do about it? That seems ... not great, especially these days. What happens when mobs of internet morons decide review bombing isn't sufficient and realize Apple will help them cause direct financial harm instead?

If you do this often Apple will ban your account. If you don't do this often it's not a problem.

As described, it’s just a lot of people doing it once.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#100
post #74

I don't understand something here.. let's say I sold an app to someone for $100. 1. Someone pays me $100. 2. Apple takes 30%, so I only get $70. 3. Customer asks for refund and gets back $100. 4. Apple takes back the $70 from me. If Apple was skimming 30% off from the start, how does that affect me during a refund?

The answer is that you're thinking of it the wrong way. See it this way:

You make 3 sales of $100. One gets refunded. You get paid $200 - $90 = $110 instead of $140, because in practice Apple pays you in batches and doesn't pay immediately for each purchase.

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