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Ask HN: Amazon delisted me – what do I do?

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Re: Ask HN: Amazon delisted me – what do I do?

#91

Post by decebalus1 »

ajross wrote: post #78
setquk wrote: post #13

There's going to be a massive rise in this sort of stuff over the next few years. Firstly consolidation, then organisations too large to care about their clients, then semi-automated punishment. Always remember that Amazon is in the same business as everyone and they can burn you down in a second if they decide they don't care. It's a pond full of bureaucratic crocodiles and the biggest one is boss. On numerous occas…

> On numerous occasions companies have shipped me "fuck you" instead of what I paid for and Amazon won't deal with that. What? I've never once had a problem with an Amazon return. You click "return this item", choose the return method (their newer "Locker" thing around the corner is pretty convenient) and that's all that needs to happen. I mean... there's lots to complain about with Amazon, as there is for any big co…

> What has your experience been that you think Amazon "doesn't deal with" returns?

I ordered something and the wrong item came in. Returned it, another wrong item came in. Contacted support (had a bookmark, as apparently it's very hard these days to figure out how to reach somebody in their UI), they apologized, returned it and what do you know... another wrong item received. Contacted support again, made a fuss, they finally sent the right item but now the return tag was not 'package free' so I had to pay for the packaging at the UPS store. I wouldn't care normally, it was super cheap but I was so pissed off, contacted support again and only then did I manage to return the thing and get my refund.

Re: Ask HN: Amazon delisted me – what do I do?

#93

Post by baybal2 »

bitL wrote: post #75
baybal2 wrote: post #59

Earlier quoted context omitted.

9 times out of 10, they seem to don't mind. I know no Amazon vendor in China that doesn't deal with random closures by just reopening the account, and often with the same credentials.

That's a really bad advice for US residents. Maybe their flagging ML system doesn't work well on random Chinese addresses, but with US history they pretty much either prevent a creation of a new account in any way associated with an old banned account, immediately flag it for a review requiring extensive internal company documentation/proofs or remove it in regular (quarterly?) sweeps when they kick bunches of seller…

My hypothesis is that they intentionally disabled or relaxed fuzzy string match based ban lists in China.

It is common knowledge that you have much better chance to re-register without any trickery in a big city, than in a small one.

Imagine, you have few hundreds Liu Chens running some undescript Zhongguo Electronics in every megacity, and very likely all having addresses like "Northern/Western/Eastern Industrial Park Zone 123" – add some fuzzy logic here and you have a recipe for disaster.

Re: Ask HN: Amazon delisted me – what do I do?

#95

Post by aembleton »

folbec wrote: post #27

As a customer, not a seller, I'm now activelly avoiding Amazon as much as I can. Even if it is inconvenient. Especially since I read this article about commingling (you need to register (free) to read): https://ftalphaville.ft.com/2019/03/20/1553085361000/Amazon-... They are now dangerously close to be a monopoly AND a monopsony in way too many markets. They just don't need to care anymore and it shows.

https://outline.com/WPRxwg

Re: Ask HN: Amazon delisted me – what do I do?

#96

Post by softawre »

baud147258 wrote: post #54
lm28469 wrote: post #42

Earlier quoted context omitted.

Creating a tmp account to roast minimum wage workers, classy. Feel free to go work as a reviewer at amazon/apple if you feel like you can improve the process. I'm sure you'll enjoy getting 20% of your current salary + being treated like an animal by basically everyone.

I don't think a "mid-level manager" makes minimum wage.

I'd assume the average wage here is more than 5x minimum.

Re: Ask HN: Amazon delisted me – what do I do?

#97

Post by bdowling »

pravda wrote: post #92

What does "US Patent #14/205-314" mean? Is that a new patent-number style? Because it does not look like a normal patent number.

That is a patent application number. USPTO Public PAIR [0] shows that the application went abandoned 12-12-2016.

[0] https://portal.uspto.gov/pair/PublicPair

Re: Ask HN: Amazon delisted me – what do I do?

#98

Post by HelenOster »

ikeboy wrote: post #73
patrickxie wrote: post #72

First: DO NOT email jeff@amazon.com, DO NOT Do media or any of crazy stuff like that. I have to be honest with you OP. This is a case of you not understanding how the platform works, while Amazon is unclear in their policies. If you give them what they need, they will collaborate with you most of the time. Here's what I believe happened based on what you provided. Your product listing, you must have created using man…

Strongly disagree. First of all, Adorama is selling merchant fulfilled, not FBA. So commingling is irrelevant here. Second, it's unlikely the Adorama order is what caused the issue, being as it wasn't even FBA. My guess is it's a different order that caused the issue, they haven't identified it properly, and that's why they're getting rejected.

If there is anything I may be able to assist you with, you are most welcome to email me: helen@adorama.com

Helen Oster Adorama Camera Customer Service Ambassador

Re: Ask HN: Amazon delisted me – what do I do?

#99

Post by rnotaro »

decebalus1 wrote: post #91
ajross wrote: post #78

Earlier quoted context omitted.

> On numerous occasions companies have shipped me "fuck you" instead of what I paid for and Amazon won't deal with that. What? I've never once had a problem with an Amazon return. You click "return this item", choose the return method (their newer "Locker" thing around the corner is pretty convenient) and that's all that needs to happen. I mean... there's lots to complain about with Amazon, as there is for any big co…

> What has your experience been that you think Amazon "doesn't deal with" returns? I ordered something and the wrong item came in. Returned it, another wrong item came in. Contacted support (had a bookmark, as apparently it's very hard these days to figure out how to reach somebody in their UI), they apologized, returned it and what do you know... another wrong item received. Contacted support again, made a fuss, the…

> it's very hard these days to figure out how to reach somebody in their UI.

You can go in your recent order -> Return or Replace items.

Want to contact an human? Go to the Footer -> Customer Service -> Contact Us -> Fill the fields -> Select Phone Call or Chat.

It's really one of the best customer service I've ever experienced on an online marketplace.

They call you and have your customer file already open.

They also give a General Help Number on their Contact us page.

> Toll free: 1-877-586-3230 (Canada) > International: 1-206-266-2882

Re: Ask HN: Amazon delisted me – what do I do?

#100

Post by nikkwong »

patrickxie wrote: post #72

First: DO NOT email jeff@amazon.com, DO NOT Do media or any of crazy stuff like that. I have to be honest with you OP. This is a case of you not understanding how the platform works, while Amazon is unclear in their policies. If you give them what they need, they will collaborate with you most of the time. Here's what I believe happened based on what you provided. Your product listing, you must have created using man…

Thank you so much for the interesting insight. Got your email :)

I am going to look into trying this since it seems to be one of the best options, and I don't know, it just seems like a culpable enough an explanation. Can you kindly explain what you mean by stopping commingling? I don't think I am aware of what the word means in this context.

They have said that they will not necessarily respond to future emails, but I hope if I send this plan they will decide to.

Thank you Patrick.

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