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Google and IBM still trying desperately to move cloud market share needle

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Re: Google and IBM still trying desperately to move cloud market share needle

#91

Post by sandGorgon »

morgante wrote: post #69
sandGorgon wrote: post #63

Earlier quoted context omitted.

I also recently found out there is slack channel ! But look, this is not what people want. We are looking for a plain, vanilla, ticketing system that someone can respond to. GCloud does have it at the Gold level support. So in my mind, GCloud is more figure-it-yourself-dont-call-us . AWS is more dependable. They have scaled their sales/devrel/support ops so that a small startup can access it. Google only does this fo…

> We are looking for a plain, vanilla, ticketing system that someone can respond to. You definitely don't have to be Snapchat-sized to get access to the support console where you open tickets. The base plan is $100/m, which is admittedly more expensive than Amazon's $29/m but should give exactly what you're looking for. Disclaimer: I work for Google Cloud. [0] https://cloud.google.com/support/#support-options

ahh - it has actually gone down. About 6 months back, it was 150-200$ per month and before that it was always a percentage of spend. I just saw that the old gold/silver/platinum have gone away and replaced with role-based support options.

Thanks for highlighting that!

Re: Google and IBM still trying desperately to move cloud market share needle

#92

Post by politelemon »

spricket wrote: post #87

The reason for IBM's failure is pretty obvious. Their old school bare-metal servers at Softlayer are a good value, but the need for bare metal is decreasing with IO improvements like SR-IOV and real hardware level virtualization (ex HVM on AWS). I've also heard IBM is running that division into the ground. Their cloud offering sucks. Last time I was curious, I couldn't even figure out how much my server would cost. T…

Completely anecdotally speaking - at a few enterprises, convincing customers to make use of GCP has been an uphill battle. I notice deep misgivings regarding the support timescales, and even for supported products, poor support in general (ymmv+++).

GCP do have a clause in their SLA/T&C where they promise a 1 year notice in the case of any services they plan to deprecate, but that hasn't helped assuage fears - they want longer timescales and better support.

> That's just not enough when you need something easy to setup that you can build then forget about for a decade. That's just the reality of how software projects are done for non-technical businesses

Thank you for phrasing this, a few years ago I would not have believed it, and after some experience this resonates quite well.

Re: Google and IBM still trying desperately to move cloud market share needle

#93

Post by skc »

jhwang5 wrote: post #10
chid wrote: post #4

what about Oracle/Alibaba clouds?

Fun fact: Aliyun (Alibaba cloud) has more revenue than GCP

So I just took a look at their offering and was shocked to see just how many services they offer. Way more than I had anticipated for a provider I don't really hear too much about.

Re: Google and IBM still trying desperately to move cloud market share needle

#94

Post by spricket »

politelemon wrote: post #92
spricket wrote: post #87

The reason for IBM's failure is pretty obvious. Their old school bare-metal servers at Softlayer are a good value, but the need for bare metal is decreasing with IO improvements like SR-IOV and real hardware level virtualization (ex HVM on AWS). I've also heard IBM is running that division into the ground. Their cloud offering sucks. Last time I was curious, I couldn't even figure out how much my server would cost. T…

Completely anecdotally speaking - at a few enterprises, convincing customers to make use of GCP has been an uphill battle. I notice deep misgivings regarding the support timescales, and even for supported products, poor support in general (ymmv+++). GCP do have a clause in their SLA/T&C where they promise a 1 year notice in the case of any services they plan to deprecate, but that hasn't helped assuage fears - they w…

Thanks, I used to do consulting so I've seen this firsthand. Many of our non-technical clients demanded Azure even when it wasn't ideal (this was years ago, before they cloned most of AWS).

Why? Microsoft is known for long term support, at reasonable prices. Any business that's survived more than a decade loves them for it.

We had clients running Windows 95 in VM's if that gives you an idea of how far some companies will go with "if it ain't broke don't fix it". It wasn't an usual request for IT help keeping cousin Bob's old VBA macros going another decade. Maybe 20% of our revenue was for crazy shit like that. And for good reason, many times we gave them a quote to rebuild the system (we did about 50/50 IT/Software) and it was indeed more expensive than hacking something up to keep it limping along.

1 year support is a joke. That's not even enough time for a company that builds software to migrate.

Re: Google and IBM still trying desperately to move cloud market share needle

#95

Post by discordance »

vfc1 wrote: post #83

Google is betting on serverless, with products that are very developer friendly. Firebase and the Firestore NoSQL database just out of beta are awesome products, and they are backed by Google Cloud. The ability to build a serverless application out with nearly no server code, with authentication, file upload and hosting built-in is awesome. Plus we can have Node processes for any server code that we might absolutely…

If all you're doing is building web apps then that sounds pretty good.

Pretty certain any large enterprise cloud workload that gcp/azure/AWS is interested in is a lot more than that. Data warehousing, Kafka stuff, identity management, document storage etc

Re: Google and IBM still trying desperately to move cloud market share needle

#96

Post by cm2187 »

mrweasel wrote: post #88
keerthiko wrote: post #70

I don't understand why Google doesn't woo silicon valley startups more aggressively. Gcloud is actually a pretty solid service, far more usable at varying levels of technical expertise. A lot of nice integrated tools for high end users (EC2/kub8/cloud console/etc) that gives AWS a good run for their money, and (gcloud web browser, web console, gcutils) for devs not that familiar with cloud tools that are significantl…

Capturing startups seems like a gamble, compared to Microsofts strategy of just forklifting customer that already known and trust them into Azure. And at this point IBM is basically starting from scratch. You have to be an enormous company, with existing IBM contracts to even consider them a cloud provider. They also made a mistake with Watson and focusing too much on that one product. Right now it's hard to see that…

It would be super interesting to see the startup vs mid range vs enterprise client breakdown of each cloud providers. As we are entering the very end of the evonomic cycle I’d expect those to behave very differently in a recession.

Re: Google and IBM still trying desperately to move cloud market share needle

#97

Post by sigi45 »

keerthiko wrote: post #70

I don't understand why Google doesn't woo silicon valley startups more aggressively. Gcloud is actually a pretty solid service, far more usable at varying levels of technical expertise. A lot of nice integrated tools for high end users (EC2/kub8/cloud console/etc) that gives AWS a good run for their money, and (gcloud web browser, web console, gcutils) for devs not that familiar with cloud tools that are significantl…

Startups don't make the money. All of those boring old companies do and they don't need fancy fancy they need: - easy to understand for an avg it guy - slow change - good price - trust

Re: Google and IBM still trying desperately to move cloud market share needle

#98

Post by empath75 »

ernsheong wrote: post #59
sandGorgon wrote: post #54

Earlier quoted context omitted.

These are issue trackers. I'm not reporting a bug in Google. I want support on "how to do X" or "I purchased this reserved instance by accident, can I get a refund".

Fair enough. For questions, Stack Overflow is what they usually point to. Sometimes GCP staff logs on and answers, otherwise the community. For the refund scenario, I found this: https://cloud.google.com/billing/docs/how-to/resolve-issues You can also vent in their feedback widget within Console. To my surprise the product managers actually read it, and sometimes respond back for more information. There's also a User…

If I work for a Fortune 500 company I’m not going to be okay with sometimes getting a response on a good day.

Re: Google and IBM still trying desperately to move cloud market share needle

#99

Post by discordance »

kerng wrote: post #62
sanxiyn wrote: post #35

Earlier quoted context omitted.

In my circles a lot of non-Microsoft people talk about Azure.

Yeah, same here. Microsoft seems to really change people's minds these days. Many of my friends disliked them, but now see them as a great option compared to AWS lock in. I think Azure has a strong offering, but that Portal UI, oh my...

Yeah the portal UI sucks. Anyone seriously using Azure is probably using az-cli, ARM templates, terraform etc.

Re: Google and IBM still trying desperately to move cloud market share needle

#100

Post by discordance »

jhwang5 wrote: post #10
chid wrote: post #4

what about Oracle/Alibaba clouds?

Fun fact: Aliyun (Alibaba cloud) has more revenue than GCP

Love the Aliyun portal UI. By far the simplest and most accessible cloud portal UI when compared to AWS, Azure or GCP.

Digital Ocean UI also awesome if you consider them a player in the field.

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