61–70 of 256 posts
Maybe both should team up?
There doesn't seem to be much information in the article. No actual numbers just: > the market keeps expanding, but these two major companies never seem to get a much bigger piece of the pie In my circles people only talk about AWS and Google Cloud. I know there is going to be a massive segment of the market that just defaults into Azure because Microsoft .... but it seems to me that beyond that the race is pretty mu…
In my circles a lot of non-Microsoft people talk about Azure.
Earlier quoted context omitted.
These are issue trackers. I'm not reporting a bug in Google. I want support on "how to do X" or "I purchased this reserved instance by accident, can I get a refund".
Fair enough. For questions, Stack Overflow is what they usually point to. Sometimes GCP staff logs on and answers, otherwise the community. For the refund scenario, I found this: https://cloud.google.com/billing/docs/how-to/resolve-issues You can also vent in their feedback widget within Console. To my surprise the product managers actually read it, and sometimes respond back for more information. There's also a User…
So in my mind, GCloud is more figure-it-yourself-dont-call-us . AWS is more dependable. They have scaled their sales/devrel/support ops so that a small startup can access it.
Google only does this for the Snapchats of the world.
Earlier quoted context omitted.
Fair enough. For questions, Stack Overflow is what they usually point to. Sometimes GCP staff logs on and answers, otherwise the community. For the refund scenario, I found this: https://cloud.google.com/billing/docs/how-to/resolve-issues You can also vent in their feedback widget within Console. To my surprise the product managers actually read it, and sometimes respond back for more information. There's also a User…
I also recently found out there is slack channel ! But look, this is not what people want. We are looking for a plain, vanilla, ticketing system that someone can respond to. GCloud does have it at the Gold level support. So in my mind, GCloud is more figure-it-yourself-dont-call-us . AWS is more dependable. They have scaled their sales/devrel/support ops so that a small startup can access it. Google only does this fo…
Perhaps a contentious point that I feel is true is that AWS tech is less-dependable, hence they need more support to compensate.
Wait. AWS only has 32% market share? That is way less than I would have guessed.
32% of `cloud` marketshare. Cloud includes things like Salesforce's SaaS, Oracle DB in the cloud, Office 365, gSuite, ...etc. I'm sure if you look at Compute, Storage, and Networking cloud spend, AWS has a much higher marketshare.
> Neither company is satisfied with that, of course. Google so much so that it moved on from Diane Greene at the end of last year, bringing in Oracle veteran Thomas Kurian to lead the division out of the doldrums. > (...) > Bloomberg reports that he announced a plan to increase the number of salespeople and train them to understand specific verticals, ripping a page straight from the playbook of his former employer,…
AWS employs enormous number of "sales engineer". They are so aggressive that there is a joke that anyone with some name recognition in Korean dev community is going to AWS. I think Google trying Oracle approach is the right one. Their product is not bad, their sales is. Modern cloud devrel seems very similar to big pharmas marketing to doctors.
There doesn't seem to be much information in the article. No actual numbers just: > the market keeps expanding, but these two major companies never seem to get a much bigger piece of the pie In my circles people only talk about AWS and Google Cloud. I know there is going to be a massive segment of the market that just defaults into Azure because Microsoft .... but it seems to me that beyond that the race is pretty mu…
Am I the only one that thinks IBM's acquisition of Softlayer did more to help Amazon than it did to help IBM? (or, more specifically, their mishandling of the acquisition) Cloud isn't the big market, traditional hosting is. But cloud continues to grow. I thought the idea behind the Softlayer acquisition was going to be to try to funnel the much larger group of people who aren't ALL IN on cloud into some hybrid/cloud…
Earlier quoted context omitted.
Fair enough. For questions, Stack Overflow is what they usually point to. Sometimes GCP staff logs on and answers, otherwise the community. For the refund scenario, I found this: https://cloud.google.com/billing/docs/how-to/resolve-issues You can also vent in their feedback widget within Console. To my surprise the product managers actually read it, and sometimes respond back for more information. There's also a User…
I also recently found out there is slack channel ! But look, this is not what people want. We are looking for a plain, vanilla, ticketing system that someone can respond to. GCloud does have it at the Gold level support. So in my mind, GCloud is more figure-it-yourself-dont-call-us . AWS is more dependable. They have scaled their sales/devrel/support ops so that a small startup can access it. Google only does this fo…
You definitely don't have to be Snapchat-sized to get access to the support console where you open tickets. The base plan is $100/m, which is admittedly more expensive than Amazon's $29/m but should give exactly what you're looking for.
Disclaimer: I work for Google Cloud.
It's a boon for startups that are being quick and scrappy and haven't brought on a cloud specialist but need to use the cloud to run things regularly.
But where are the 1 year's worth of free credits ads? Or the regular meetups to hand out cloud credits and give a tech talk and promote some startup? I'm not even talking about basic customer service and support, something Google is notoriously skimpy on (although probably mandatory to build developer relations). This stuff is key. If they captured a unicorn or so, and churned out the occasional semi-corn technical founder who advocates for a gcloud stack out of SV when they move to their next gig, they will have grow their market so much better.
It's mindboggling to me that with their resources and being based in MTV, and being the single largest corporate alma mater of SV technical founders, more startups here aren't being marketed to use gcloud.