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Jabra: we know our Bluetooth headsets don’t work with laptops

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Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#91

Post by fernandotakai »

giancarlostoro wrote: post #68
blfr wrote: post #44

Earlier quoted context omitted.

I have three Bluetooth headsets (and all cheap, in the ~$100 range), use them with Android phones and Linux computers without any issue. The sound quality is par for the price but pairing, connecting, and disconnecting works just like with wired headphones.

Care to share which ones? I'm trying to find some headsets within that range. I'm not an audiophile, just need to hear, and block out just enough external noise.

i currently own a pair of jaybird x3s and i absolutely love them. they pair quite fast with my phone (standard galaxy s8), are sweat proof and have enough audio quality to block the majority of sounds while i'm walking around the city (and i live in really noisy city).

here's mkbhd's review of them https://www.youtube.com/watch?v=77aeW3bsCzc

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#92

Post by rsync »

Casseres wrote: post #49
solarkraft wrote: post #40

Earlier quoted context omitted.

> Ram 1500 Do you work in agriculture?

No, I'm an Air Traffic Controller who uses a truck to move and tow stuff to help out friends, family, and Scouts. Why?

"Why?"

I believe your parent is trying to level a "all hat, no cattle" claim upon you.

I am sympathetic to this line of reasoning - it's difficult to to look upon American truck culture in 2019 and not have that come to mind.

I have no comments on your specific situation. Thanks for helping kids with scouts.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#93

Post by dandare »

nadavami wrote: post #63

I'm surprised. I have the exact same headset (Jabra Evolve 75) at work and have had no issues at all using it on my 2018 MacBook Pro. I use it daily for Slack and other VoIP calls as well as to listen to music. I usually have it paired to my phone as well, but it works just as well connected solely to the Mac. That said, I did have an issue once with it when trying to play a game on Steam. I couldn't hear the in-game…

Interesting. I think Jabra itself does not understand why the Bluetooth connection does (not) work.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#95

Post by [deleted] »

andrewvc wrote: post #18

Even if the OP had gotten the headset working with bluetooth they'd be disappointed. On Macs at least, using a headset with mic via bluetooth you get 8khz sampling, even if the headset can do more. Sounds terrible. Tried a bunch of esoteric plist changes to fix it. I switched to a USB wireless setup which works much better. Supposedly there are fixes ( http://ssrubin.com/posts/fixing-macos-bluetooth-headphone-au... )…

[deleted]

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#96

Post by js2 »

texan wrote: post #17

"Wait, are you saying the headset can’t connect to a computer via native Bluetooth? And you knew it the whole time? While you asked me to try a different device, to update drivers, to install Jabra software, to meet with your technician… You were just trying to wear me down?!?" This encapsulates what is most wrong and abhorrent about US customer service. This methodology is employed by thousands of companies, it is i…

As counter points, here’s some companies I’ve dealt with recently that had excellent customer service: Home Depot, Lowe’s, Moen, REI, Garmin, Prana.

With all of them I either had a customer service rep on the phone within minutes and a replacement shipped to me free of charge without argument, or was able to easily return/exchange an item well past any reasonable return period, in some cases without receipt. On products that were years to over a decade old. Heck, Prana is shipping me a new pair of pants when all I requested was a replacement button to sew on myself.

There are companies that provide good customer service and we should reward them with our business. But this service costs those companies money and your average consumer, I reckon, looks only at price.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#97

Post by halbritt »

I think this is just a simple case of Bluetooth being terrible on PCs and hard to develop for.

FWIW, I've been using a BlueParrott B350-XT for years. It's worked on MacOS, Ubuntu, and IOS, although multi-pairing gets kind of weird sometimes so I keep it single-paired to my iphone.

I chose it because I often do calls in noisy environments and it has both great volume and the best noise canceling of any other headset on the market that I could find. From what I can tell, the company got its start selling to OTR truck drivers and gained market share against Plantronics and Jabra because their products suck so much.

Not shilling, no relationship to the company, have bought a couple of these with my own money and will immediately pay to replace the one I currently have if it ever gets lost or is broken. If anyone is considering their products, the ones listed as "blocking 96% of background noise" have their in-house developed noise canceling that everyone raves about.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#98

Post by vinay427 »

carlob wrote: post #48
robk wrote: post #36

Earlier quoted context omitted.

It's far far worse in Europe ESPECIALLY if offshored to a low GDP country.

But in Europe we have stronger customer protection laws: if something doesn't work as advertised you have 1-3 years (depending on the country) to bring it back to whoever sold it to you. Then it's their problem to deal with the manufacturer.

In practice, it's far less effective than what most Americans enjoy. Return policies are usually abysmal in most of Europe, to begin with, and long term support is only technically better because of more regulations on warranties. In practice, American firms are far more lenient with their policies and credit cards alone provide more protections than most all of the EU regulations seek to implement.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#99

Post by yingw787 »

Casseres wrote: post #43
yingw787 wrote: post #31

The no-questions-asked 90-day money back guarantee was one of the best decisions we ever made at Fog Creek. Try this: use Fog Creek Copilot for a full 24 hours, call up three months later and say, “hey guys, I need $5 for a cup of coffee. Give me back my money from that Copilot day pass,” and we’ll give it back to you. Try calling on the 91st or 92nd or 203rd day. You’ll still get it back. We really don’t want your m…

I think you posted in the wrong thread. Did you mean to post in Ask HN: Did offering a money-back guarantee help your business ? https://news.ycombinator.com/item?id=19085526

I did see that thread, but I wanted to post this here too. If you are worried about incumbents while starting a company, just remember your customers are used to being treated like how Jabra treats its customers, and if you treat your customers like Joel does, you shouldn't need to worry too much about customer retention and growth (other aspects nonwithstanding).
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