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Zoho.com CEO says domain with 40M users suspended for abuse complaint

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Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#91

Post by chiefalchemist »

wolco wrote: post #74
edm0nd wrote: post #68

Earlier quoted context omitted.

Transfer your domain to a major registrar. Tierra.net looks like some bs cheap registrar and doesn't have any social media updates on their accounts since 2017. I'd recommend Namecheap.

social media updates is not the best marker of current business activity.

Perhaps. But surely they've run into some sort of technical issue from time to time. Isn't posting such to Twitter a reasonable expectation? I mean, if they don't want to proactively communicate with customers, maybe they have a culture where they don't want to hear from customers at all? Hello Google ;)

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#92

Post by krn »

TekMol wrote: post #51

So as a domain owner you are completely at the mercy of your registrar? What is considered a reliable registrar in Europe?

> What is considered a reliable registrar in Europe?

I heard a lot of good things about German INWX[1], even though French Gandi[2] is more popular and is the registrar of ycombinator.com (and was the registrar of reddit.com until recently, before they moved to MarkMonitor).

[1] https://www.inwx.de/en

[2] https://www.gandi.net/en

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#93

Post by lucb1e »

ttul wrote: post #4

This is why you register your domain with MarkMonitor or Cloudflare. I cannot comprehend why they were so stupid to use a registrar that is not corporate oriented. This is just unreal.

That's a lot of strong words in a short comment for an honest mistake. I don't think this is called for with pretty much any unintentional error where we don't know the exact background.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#94

Post by Svexax »

svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

If you’re providing email service, you should be actively monitoring public blacklists, not waiting for your registrar or hosting company to notify you. Even if your domain isn’t banned, your users’ emails may be bounced by other servers. That you don’t seem to know any of this means you aren’t employing the right people.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#95

Post by lucb1e »

unstuckdev wrote: post #13

A whole lot of people are learning about the hazards of centralization in email lately. First Google turns GMail into a slow-loading nightmare for weaker computers like mine, then they announced the closure of Inbox. Now 40 million people are without email because Zoho couldn't keep up with registrar consolidations ( https://news.ycombinator.com/item?id=18060013 ). Zoho is fine as a service, but a domain suspension s…

I wouldn't say Zoho is one of the ones enjoying "centralized" status. If you said so of Google or Microsoft, or in the past perhaps Yahoo, then in the western world that's true; but I can only vaguely recall ever hearing of Zoho, let alone see an email address of theirs used by anyone.

While email is getting harder to run yourself due to all the bad actors, with dozens of reasonable choices (plus the option to self-host like I do) you can hardly call it centralized.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#96

Post by pmlnr »

nodesocket wrote: post #73
svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

I highly recommend AWS Route53 domains paired with their DNS service. Pay for the AWS support plan so you can call. I suspect Zoho is a multi-million dollar company at this point, should not be using a discount registar.

This was registrar level, not nameserver level.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#97

Post by krn »

tlamponi wrote: post #45
svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Just FYI, I'm one of the maintainers of a mid-size forum regarding opensource virtualization/containers and thus spam is a daily occurrence. While the fight against it is rather dire and no end will ever be in sight, I'll nonetheless never stop (tool assisted) fighting. Anyway, @zoho.com addresses used by spammers started to pop up circa a month ago and increased rapidly in occurrence. As we use stopforumspam to repo…

It sounds like the spammers found a way to automatically create new @zoho.com email accounts, and the single way to stop them might be using a CAPTCHA service from the direct competitor, Google. At least that was the unfortunate case for the privacy focused German email provider Mailbox.org[1]:

> We recently detected activities on our servers where bot nets were used to create hundreds of thousands of e-mail accounts for the sending of spam e-mail. Although we take this as a compliment – somebody out there must be convinced our infrastructure is up for the job – we needed to find a solution to stop this abuse of our service, of course. We subsequently deployed a number of different CAPTCHA systems to help our servers identify bots during registration. However, spammers were able to circumvent all these solutions shortly after they were put in place. [...] We therefore decided to use Google’s CAPTCHA for the time being, because out of the set of solutions we tried thus far, this one seems to work best.

[1] https://userforum-en.mailbox.org/knowledge-base/article/goog...

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#98

Post by Androider »

pmlnr wrote: post #96
nodesocket wrote: post #73

Earlier quoted context omitted.

I highly recommend AWS Route53 domains paired with their DNS service. Pay for the AWS support plan so you can call. I suspect Zoho is a multi-million dollar company at this point, should not be using a discount registar.

This was registrar level, not nameserver level.

AWS Route 53 provides full registrar services for a while now.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#99

Post by [deleted] »

svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

[deleted]

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#100

Post by londons_explore »

tomnipotent wrote: post #79
Alupis wrote: post #71

Earlier quoted context omitted.

> Google Google is a registrar themselves... Do you mean they use someone else for their own domains?

They're a reseller like everyone else. If I'm not mistaken they actually use eNom for customers buying domains on any of their platforms (though not for their own domains).

They're a reseller for some TLD's, and a registrar for others.
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