I stopped using a smartphone 2 months ago, switching to a flipphone with wi-fi calling. When I made the switch, the employees in the mobile store acted as if they had lost
one of their own and outwardly displayed the 7 stages of grief for my old phone as I returned it for something without a touch screen...
1. Shock & Denial - ...I was asked if I was 'sure about this' more than 10 times during the transfer and repeatedly dissuaded from making the "down"grade.
2. Pain & Guilt- ...I was told that no one had done this before, that it was not recommended for any customer, and skeptically prodded as if in attempts to uncover that I lacked the qualities and smartphone use cases that make one human.
3. Anger & Bargaining- ...As one of the employees started setting up the phone for me, another came over, asked what model it was, and snickered loudly before saying how sh&@$#y the outdated messaging system was on the phone. I begrudgingly sat through spiels on several other models that didn't fit my requirement of 'just no apps'.
4. "Depression", Reflection, Loneliness- ...The 4 employees started talking amongst themselves in a ring about the old days, before any of them had a smartphone. There were noticeable pauses and head tilts throughout the conversation. I had been here an hour at this point.
5. The Upward Turn- ...They handed me the phone and one even said he envied me and wished me good luck.
6. Reconstruction & Working Through- ...I signed the contract and they showed me how to do wi-fi calling, cellular, and send messages, the only features I had wanted in the first place.
7. Acceptance & Hope- ...The employee who originally helped me said I "just had" to email him back to tell him what it was like on the "outside".
It was the most surreal experience, a basic exchange of products and services that from the perspective of everyone around me was akin to renouncing my citizenship.