Obviously what the kid did was illegal and morally wrong, and contacting his family was certainly effective. But I believe that contacting his family probably violated most state and federal debt collection laws. After all, essentially what happened is that he was late on a $380 debt payment. Imagine if you were a few days late on a credit card payment, and they started calling your relatives telling them that if the…
That is far too nice way to describe the issue and I would assume that even in US these are two separate issues (being late from mutually agreed payment and trying to scam someone)