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Programmer Tim Clemans Resigns from Seattle Police Department After Six Months

thestranger.com

91–100 of 105 posts

Re: Programmer Tim Clemans Resigns from Seattle Police Department After Six Months

#91
post #26

Earlier quoted context omitted.

Never is a strong word, I think it's too strong. You are absolutely correct that he had no authority to perform modifications to a critical public service, and that his actions bordered on reckless and negligent and that his response to the captain's accusations was cringe-worthy as well as indicative of the ignorance of his actions, but I think it stands to reason that the captain could have handled the situation mo…

Clemans' actions can be chalked up to youthful ignorance and exuberance, whereas the captain has no excuse. He is the central source of truth and the ultimate arbiter in the situation, he should know better than to react so aggressively to one of his own staff members. React aggressively to some aspergers-afflicted kid cavalierly modifying and possibly breaking a public emergency response system with an expected upti…

> some aspergers-afflicted kid

You can't attack someone personally like that on HN—not that this would be shameful if it were true, but you clearly intend it as a slur, and that's not allowed here. Please comment civilly and substantively or not at all.

https://news.ycombinator.com/newsguidelines.html

Re: Programmer Tim Clemans Resigns from Seattle Police Department After Six Months

#92
post #68

Also in the Seattle Times[0], an interesting quote, apparently by Clemans: “Basically, it all went to hell,” said Clemans, describing his relationship with the department. “The problem is [the department] wants to use technology, but it wants to have vendors who build these large systems that cost a lot of money and are hard to implement. I want things to go fast and I’ve been working with people who realize governme…

The department didn't get rid of me. They tried to keep me from resigning.

Fair enough.

Re: Programmer Tim Clemans Resigns from Seattle Police Department After Six Months

#93
post #83

Earlier quoted context omitted.

What kind of messages? What kind of highlighting? What's a specific use case you were targeting? (I'm sure there was one! I just see too many of us speculating about it.)

The messages were by dispatchers. I'll give you an example, shortly after the center was no longer allowed to the app, someone called 911 and claimed his car had been shot. A dispatcher put it down as rock hit the car. A higher up told me that had my app been in used the Chief Dispatcher would have been alerted because they all had keywords for shot, shooting, etc. This is the only tool to see all messages for everyt…

Hey, sorry to derail, but I've been meaning to get back in touch with you, totally weird to see you here. Email me at x1799faa@gmail.com and I'll explain.

Re: Programmer Tim Clemans Resigns from Seattle Police Department After Six Months

#94

Earlier quoted context omitted.

In 2005 I was creating a national 9-1-1 company for VoIP. It's understandable why people would be so conservative given the stakes. (Though sometimes they laughably underestimate the fragility they introduce, like initiatives to hook up every PSAP to the Internet and route calls that way.) One PSAP in particular was very upset with our service. He insisted that we do not connect "Internet calls" to his PSAP, as "ther…

A number of people thought it was important software including the Chief Operating Officer who immediately had it put to use in the Realtime Crime Center. It was the Captain who didn't want to have a checklist. My bosses, bosses, boss at the time tried to get the Captain to agree to a structure that would allow stuff like this to be developed but the captain refused.

Ah. Well that sucks then. Best of luck.

Re: Programmer Tim Clemans Resigns from Seattle Police Department After Six Months

#95
post #17

Earlier quoted context omitted.

What is worse, it is not even clear that the captain is entirely wrong here. If Clemans screwed up, he had the potential to have 911 calls be routed to /dev/null. If he succeeded, the department became more efficient. However the 911 system is already working "well enough". Therefore in terms of outside perception any win will be small, and disasters could be huge. He is not the one who has been give the authority to…

Clememns is in the comments explaining how the system worked. He just reads the current calls out of a database and displays them with some highlighting. There is no write.

Not only that but from his other comments, the problem wasn't this particular system, but similar projects going forward.

Re: Programmer Tim Clemans Resigns from Seattle Police Department After Six Months

#96

Earlier quoted context omitted.

Because employers love hiring people for the purposes of berating them until they blow up, then firing them when they realize they screwed up and try to play ball. That is a very perverse theory that can be disproved by another techie who has lasted there longer than 6 months. It appears the programmer failed to realize how srructured and protocol driven the SPD is, #1, and #2, his tact was atrocious, which is probab…

I was not fired and they asked me to say. But I was too unhappy and going crazy.

I believe you. I've had it both ways - where I resigned...and when I was fired.

Re: Programmer Tim Clemans Resigns from Seattle Police Department After Six Months

#97
post #79

Earlier quoted context omitted.

Clemens is in the comment thread. It seems like the system he wrote read out of the 911 call database and displayed all the active calls. Then highlighted calls based on keywords so the head dispatcher could more easily see high priority calls ( crimes in progress ? ). This seems very safe. The captain in question is just protecting his turf. Even if he saw the benefit he would never admit it because it wasn't his id…

How is that very safe? Presumably were looking at this unreviewed web app instead of what they were looking at before.

The dispatchers I observe use it focused on their primary screens and if something highlighted they saw out of the corner of their eye.

Re: Programmer Tim Clemans Resigns from Seattle Police Department After Six Months

#98

The software doesn't highlight calls it highlights messages with keywords. This was asked for by a dispatcher who said during emergencies it's hard to spot the important messages. This particular dispatcher's job was to monitor all of the other dispatchers and ensure that calls were prioritized correctly. The software itself did not do the dispatchers job for them. Calls are prioritized before the Chief Dispatcher ty…

Enterprise software is hard not because writing it is hard, but the multitude of stakeholders that you have to convince and have a buy-in before it would even pass muster. However, you are brimming with good ideas, if Seattle doesn't want your ideas, there are enough police departments in the world that you'll find someone who is willing to try new things.

Re: Programmer Tim Clemans Resigns from Seattle Police Department After Six Months

#99
post #82

Earlier quoted context omitted.

Clemens is in the comment thread. It seems like the system he wrote read out of the 911 call database and displayed all the active calls. Then highlighted calls based on keywords so the head dispatcher could more easily see high priority calls ( crimes in progress ? ). This seems very safe. The captain in question is just protecting his turf. Even if he saw the benefit he would never admit it because it wasn't his id…

The code itself might be intrinsically safe, but the process it generates might not be. The argument doesn't have to be "this code will crash the 911 system"; it might just be "people are going to get hurt when operators act on the information it attempts to generate".

And yet if some operator had an idea to keep some notes (license plates from APBs or something) on stickies and pass them around the room - a new procedure - nobody would act like the world would end.

"FULL REVIEW". How FULL exactly? I think a really thorough review should involve the people who defined the language used, and who wrote the compiler. Certainly everyone who ever worked on the code. And the Compliance team. Lets involve them early to speed up the process!

The professionals on the phone seem to have spoken very highly of the benefits from this program. Why are people second-guessing them?

Re: Programmer Tim Clemans Resigns from Seattle Police Department After Six Months

#100
post #79

Earlier quoted context omitted.

Clemens is in the comment thread. It seems like the system he wrote read out of the 911 call database and displayed all the active calls. Then highlighted calls based on keywords so the head dispatcher could more easily see high priority calls ( crimes in progress ? ). This seems very safe. The captain in question is just protecting his turf. Even if he saw the benefit he would never admit it because it wasn't his id…

How is that very safe? Presumably were looking at this unreviewed web app instead of what they were looking at before.

How about all the important calls they let languish because of the bide-shedders interfering? How is that safe?

Can the naysayers be sued by the family of some kid who died because dispatchers weren't allowed to evaluate a new tool because change scares some people? (No, of course not. And that's why there are so many bikeshedders.)

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