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CrowdStrike offers a $10 apology gift card to say sorry for outage

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Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#81

Post by recursive »

xandrius wrote: post #61
javanissen wrote: post #54

A girl I went to school with in the American South is now a reporter in the Midwest. She was supposed to go home for a brief visit to see her family, but Delta canceled her flight due to the CrowdStrike outage. A few days later her father was murdered by a disgruntled customer while working at his jewelry store in their hometown. What an awful coincidence. I can’t even imagine how it must feel to have a freak technic…

This would happen with literally anything. Bus is late and you miss the flight. Weather is bad, flight gets delayed. You eat out and get food poisoning, can't get the flight. Anything could have caused that really. Still very unfortunate but c'est la vie sometimes.

I mean yes, but so what? It wasn't anything, it was this.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#82

Post by javanissen »

xandrius wrote: post #61
javanissen wrote: post #54

A girl I went to school with in the American South is now a reporter in the Midwest. She was supposed to go home for a brief visit to see her family, but Delta canceled her flight due to the CrowdStrike outage. A few days later her father was murdered by a disgruntled customer while working at his jewelry store in their hometown. What an awful coincidence. I can’t even imagine how it must feel to have a freak technic…

This would happen with literally anything. Bus is late and you miss the flight. Weather is bad, flight gets delayed. You eat out and get food poisoning, can't get the flight. Anything could have caused that really. Still very unfortunate but c'est la vie sometimes.

I agree. My desired tone for my comment was less “CrowdStrike is evil” and more “the universe, through its indifference to you, can be very cruel and absurd”

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#83

Post by tjpnz »

lupusreal wrote: post #47
redleggedfrog wrote: post #17

Huh, so, not only clueless at security, but also clueless at customer relations. Also, their commercials are stupid, so clueless at marketing. I find it funny that their name, CrowdStrike, sounds like an anti-personnel reaper drone. Now metaphorically fits.

50 years from now, unclassified documents reveal that crowdstrike was secretly a CIA controlled business which was operating an offensive botnet created for the anticipated cyberwar, with a peacetime cover story of being security software with automatic updates. Everybody rolls their eyes and asks how anybody ever fell for that when the name openly says what it is. Probably bullshit, but honestly... Wtf is up with th…

It's a dumb name and I've already wasted a considerable amount of time looking for an explanation but to no avail. Sounds like something a group of seven year old boys would come up with because it sounded cool.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#86

Post by jagged-chisel »

legitster wrote: post #63

I think the closest level of Brand disaster in our times would be the Deepwater Horizon oil spill. In that case, BP basically threw away their consumer brand in the US - they turned every single BP station into an Arco station (their subsidiary, "lower quality" brand at the time). Then they sold off or spun down a huge portion of their businesses to set aside money for legal fees. I don't know if Crowdstrike really h…

> ... BP basically threw away their consumer brand in the US ...

That must not have lasted long. I don't recall a time when there wasn't a BP station during and after that disaster.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#88

Post by ironmagma »

tikkun wrote: post #37

This is definitely worse than no gift card. Insulting. A general maxim: When something is a big deal, your response should make a bigger deal out of it than the complaints. $10 says "We don't think this matters." Now watch as everyone explains precisely why it does. PR 101 fail.

“We are sorry. We really messed up with this deployment. In fact, we’ve questioned whether we should be alive, or whether we should have even been born at all. Heck, maybe none of this should exist.”

The only way I can imagine one-upping the detractors at this point.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#89

Post by miohtama »

layer8 wrote: post #43
indigodaddy wrote: post #2

‘ On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”’

This shows that CrowdStrike is irredeemable.

Maybe their gift card list got hacked

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#90

Post by sophacles »

legitster wrote: post #63

I think the closest level of Brand disaster in our times would be the Deepwater Horizon oil spill. In that case, BP basically threw away their consumer brand in the US - they turned every single BP station into an Arco station (their subsidiary, "lower quality" brand at the time). Then they sold off or spun down a huge portion of their businesses to set aside money for legal fees. I don't know if Crowdstrike really h…

> The amount of legal liability the company is going to be under will be staggering and the brand reputation is worse than worthless.

Citation for legal liability Crowdstrike has?

Re reputation - I've read this about all sorts of annoyances that had real economic impact, i doubt this will make crowdstrike worthless any more than:

* MS became worthless after Code Red or Slammer or any of the other late 90s/early 2000s breaches.

* Apple became worthless after the iPhone that requried you to hold it a certain way while talking

* Toyota became wortheless after the unintended acceleration issues

* Facebook became worthless after screwing up the internet for a day.

* Amazon become worthless after US-EAST went down screwing everyone over for an afternoon (pick a time).

* Norfolk Southern became worthless after the east palastine derailment.

* A thousand others....

This issue wasn't as impacting as many of those - some computers were down for a few hours and it made a mess. It takes a lot more than that to destroy a company or their brand reputation. Look how many people choose comcast- even in areas where there is good competition with fiber from a local reputable ISP.

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